At a Glance
- Tasks: Provide 1st and 2nd line IT support, resolving hardware and software issues.
- Company: Join Park Holidays UK, a leading holiday park operator with a fun culture.
- Benefits: Enjoy discounts on holidays, restaurants, gym memberships, and more.
- Other info: Flexible hours, travel opportunities, and excellent career growth await you.
- Why this job: Be part of a dynamic team creating unforgettable holiday experiences.
- Qualifications: Experience in IT support, Microsoft 365, and strong problem-solving skills.
The predicted salary is between 30000 - 30000 £ per year.
Compensation: £30,000 Per annum
Weekly Hours: 35
Park Holidays UK is one of the leading holiday park operators, offering opportunities in a fun and dynamic environment. Whether you’re passionate about customer service, hospitality, or outdoor adventures, we have a role for you. Join our team and be part of creating unforgettable holiday experiences!
Overview
Park Holidays UK is seeking a proactive and skilled IT Helpdesk Analyst to provide 1st and 2nd line technical support across our UK locations. This role ensures that employees have seamless access to IT services by addressing hardware and software issues, supporting projects, and striving for continuous service improvements. If you’re an experienced IT professional with strong problem‑solving skills and a commitment to excellent customer service, we invite you to apply for this dynamic role.
Job Duties
- Provide 1st and 2nd line IT support for all employees across the UK, resolving hardware and software issues, including laptops, desktops, iOS devices, Microsoft Suite, and Adobe Suite.
- Ensure all IT service requests and incidents are correctly logged, prioritised, and resolved in a timely manner.
- Manage the provisioning of end‑user devices (laptops, desktops, thin clients, iPhones, iPads) in accordance with company policies.
- Provide on‑site IT support during core business hours (Monday‑Friday, 08:00-18:00) on a weekly rota basis and offer out‑of‑hours/weekend support as needed.
- Visit remote sites when required to resolve issues and maintain IT operations.
- Identify and implement continuous service improvements to increase operational efficiency and service maturity.
- Support and maintain the change process by implementing frameworks and policies that minimise risk.
- Deliver excellent levels of customer service and satisfaction, acting as a point of escalation for users when necessary.
- Contribute to small projects, providing input and support as needed.
- Ensure that IT services adhere to company cybersecurity measures, working closely with the company’s CISO.
- Continuously update knowledge of emerging technologies, industry trends, and best practices in IT service delivery.
Requirements
- Experience providing support for Microsoft 365 products, including Office, Outlook, OneDrive, Active Directory, Group Policy, and Teams.
- Experience of networking fundamentals, including VLANs, DHCP, DNS, WLAN, managed switches, firewalls, access points, and structured cabling.
- Experience with multiple operating systems, up to Windows 11/Windows Server 2019.
- Experience working with Cloud‑based technology (Microsoft Azure, Office 365, Intune, Microsoft Entra) and modern device management.
- Experience with Azure Virtual Desktop, DLP, and Conditional Access technologies is an advantage.
- Relevant certifications such as ITIL, CompTIA, or ISO 27001 are a plus.
- Strong problem‑solving and analytical skills with a detail‑oriented approach.
- Customer Service Focus: Commitment to delivering excellent customer service and ensuring user satisfaction.
- Strong verbal and written communication skills, with the ability to explain technical concepts to non‑technical users.
- Ability to quickly understand and interpret complex problems and data.
- Strong organisational skills with the ability to prioritise tasks in a fast‑paced environment.
- A full UK driving license is required, as the role involves travel to remote sites.
- Flexibility to provide out‑of‑hours and weekend support on a rota basis.
At Park Holidays UK, you’ll be part of an industry‑leading organisation where you’ll be challenged, inspired, rewarded, and empowered to grow. We pride ourselves on placing a high value on our team members — it’s one of the key things that sets us apart. We’ll encourage you to bring your best every day, offering exciting opportunities, meaningful work, a supportive and collaborative environment, and plenty of room for professional development.
Employee Benefits at Park Holidays UK include:
- Generous discount on holidays across our parks
- Discount at all restaurants in park for you and your family
- Life Insurance coverage, including a 24/7 digital GP and funeral concierge service for you and your family.
- Free premium eye test voucher
- Comprehensive Employee Assistance Programme offering counselling, retail discounts, and more.
- Discounted gym memberships
- Free expert mortgage advice
- Company pension scheme
Location: Bexhill-On-Sea, East Sussex, GB, TN39 5ES
IT Helpdesk Analyst in Bexhill-on-Sea employer: Woodlake Trails
At Park Holidays UK, we are dedicated to fostering a vibrant and inclusive work culture that prioritises employee well-being and growth. As an IT Helpdesk Analyst, you will enjoy a supportive environment with ample opportunities for professional development, alongside attractive benefits such as generous holiday discounts, life insurance, and a comprehensive Employee Assistance Programme. Join us in Bexhill-On-Sea, where your contributions will help create unforgettable holiday experiences while being part of a team that values your skills and commitment to excellent customer service.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Analyst in Bexhill-on-Sea
✨Tip Number 1
Network like a pro! Reach out to current employees at Park Holidays UK on LinkedIn or other platforms. A friendly chat can give you insider info and might just help you get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you'd tackle specific hardware or software issues, and be ready to share your problem-solving process with the interviewers.
✨Tip Number 3
Show off your customer service skills! Remember, this role is all about helping others. Be prepared to discuss times when you've gone above and beyond to ensure user satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team at Park Holidays UK.
We think you need these skills to ace IT Helpdesk Analyst in Bexhill-on-Sea
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Helpdesk Analyst role. Highlight your experience with Microsoft 365, networking fundamentals, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for customer service and problem-solving. Let us know why you’re excited about joining Park Holidays UK and how you can contribute to our team.
Showcase Your Technical Skills:In your application, don’t forget to mention your technical skills, especially with cloud-based technologies and operating systems. We love seeing candidates who are up-to-date with emerging tech trends!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Woodlake Trails
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 products and networking fundamentals. Be ready to discuss how you've tackled hardware and software issues in the past, as this will show your problem-solving skills and technical expertise.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of examples where you've gone above and beyond for users. Prepare to explain how you handle difficult situations and ensure user satisfaction, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that test your analytical skills and ability to prioritise tasks. Practice responding to hypothetical situations related to IT support, as this will demonstrate your thought process and decision-making abilities.
✨Demonstrate Your Continuous Learning Mindset
Highlight your commitment to staying updated with emerging technologies and industry trends. Share any recent courses or certifications you've pursued, as this shows your dedication to professional development and aligns with the company's focus on continuous service improvements.
