At a Glance
- Tasks: Create unforgettable experiences for guests and ensure their comfort from arrival to departure.
- Company: Join The Woodhouse Day Spa, voted America's Favourite Day Spa!
- Benefits: Competitive pay, paid vacations, and generous discounts on services.
- Other info: Work in a state-of-the-art facility with a focus on wellness and luxury.
- Why this job: Be part of a team that values your growth and celebrates your talents.
- Qualifications: Great communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
Ready to do what you love? Ready to make a difference and be an important part of our team? Come join The Woodhouse Day Spa which has been voted America's Favorite Day Spa and America's Favorite Multi-location Day Spa for 2019. We are hiring for Full Time and Part Time Spa Concierge. At The Woodhouse, we value our team members and strive for excellence with every guest experience. We train you in “The Woodhouse Way,” providing tools, knowledge, and intention to deliver the best guest experience each time. We are a company that recognizes, rewards and celebrates with you as you excel and grow in your talents; opportunity will follow you.
Our spa concierge makes the magic happen by providing the ultimate guest experience and invoking guest delight. Happiness follows you wherever you go!
Responsibilities- Provides personal attention from the time the guest walks through the door
- Educates the guest on the Woodhouse experience, including a warm welcome, introduction to the locker room and amenities, and helping them have a seamless experience
- Answers the phone with a smile each time
- Acts as a brand ambassador, ensuring the guest enters a clean, safe space with proper lighting, music, and scent to create a memorable experience
- Remembers the small details that make The Woodhouse special—guest's favourite drink, the warm inviting neck wrap, and personal details such as birthdays and anniversaries
- Serves as back up for the leadership team when they are busy with larger tasks, ensuring operations run smoothly
- Competitive pay and incentive programs
- Paid vacations for full-time employees
- Generous discounts and opportunities to enjoy services and products
- “The Woodhouse Way” paid training program
- Working in a new state-of-the-art facility
The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug-free and smoke-free workplace. Specific benefits vary by location.
Passion Meets Purpose at Woodhouse. We provide self-care that lasts. We believe wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guests to feel revived and renewed long after they leave us. Founded in 2001, Woodhouse is a premier spa franchise with 85+ locations nationwide. We are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience focused on total well-being. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions are made by management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee. We aim to bring in your talent, help you grow, and provide a home where you can enjoy what you do for a long time.
Spa Concierge employer: Woodhouse Spa - Cedar Park
At The Woodhouse Day Spa, we pride ourselves on creating a nurturing and rewarding work environment where our Spa Concierges can thrive. With competitive pay, generous benefits, and a commitment to employee growth through 'The Woodhouse Way' training programme, we ensure that every team member feels valued and empowered to deliver exceptional guest experiences. Join us in our state-of-the-art facility and be part of a team that celebrates your talents and fosters a culture of wellness and luxury.
Contact Details:
Woodhouse Spa - Cedar Park Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Spa Concierge
✨Tip Number 1
Get to know the spa inside out! Familiarise yourself with The Woodhouse experience, from the treatments to the little details that make it special. This way, when you chat with the team or during interviews, you can show your passion and knowledge about what makes the spa unique.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. Ask them about their experiences and what they love about working at The Woodhouse. This not only gives you insider info but also shows your genuine interest in being part of the team.
✨Tip Number 3
Practice your customer service skills! As a Spa Concierge, you'll be the face of The Woodhouse. Role-play scenarios with friends or family to get comfortable with welcoming guests and handling inquiries. The more confident you are, the better you'll shine in interviews!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can tailor your application to highlight how you embody 'The Woodhouse Way'. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Spa Concierge
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for the spa industry shine through! We want to see how much you care about providing an exceptional guest experience and how you can bring that enthusiasm to our team.
Personal Touch Matters:Remember to include personal touches in your application. Mention any relevant experiences or skills that make you a perfect fit for the Spa Concierge role. We love seeing candidates who can connect with our guests on a personal level!
Be Authentic:Don’t be afraid to be yourself in your application. Authenticity is key! Share your unique story and what makes you excited about joining The Woodhouse Day Spa. We appreciate genuine candidates who align with our values.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed! It’s the easiest way for us to receive your application and get you one step closer to joining our amazing team.
How to prepare for a job interview at Woodhouse Spa - Cedar Park
✨Know The Woodhouse Way
Before your interview, take some time to understand 'The Woodhouse Way'. Familiarise yourself with their values and the guest experience they aim to provide. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your People Skills
As a Spa Concierge, your role revolves around guest interaction. During the interview, be sure to highlight your customer service experience. Share specific examples of how you've gone above and beyond for guests in the past, as this will demonstrate your ability to create memorable experiences.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like a guest complaint or a busy day at the spa. Think through potential scenarios beforehand and prepare your responses. This will show that you can think on your feet and are ready to tackle challenges head-on.
✨Emphasise Attention to Detail
The Woodhouse values the little things that make a big difference. Be prepared to discuss how you pay attention to details in your work. Whether it’s remembering a guest's favourite drink or ensuring the environment is just right, showcasing this skill will resonate well with the interviewers.
