Care Navigator (Medical Receptionist) in Sheffield

We are currently looking for a Care Navigator to join our friendly and busy Practice. You will be the first point of contact for our patients and will provide a crucial role in providing excellent customer care service. The ideal candidate will be organised, efficient, have excellent communication skills, and be able to work well within a team.

Main duties of the job:

• To be the first point of contact for our patients either in-person or by telephone.
• Booking appointments for patients.
• Processing patient prescriptions, both manually and electronically.
• Processing all incoming emails and electronic letters.
• Open, sort and distribute all post throughout the Practice.
• Scanning of documents, and photocopying.
• Filing of patient notes.
• Allocation of blood results to GPs.
• Informing patients of results, and processing results accordingly.
• Dealing with internal tasks from clinicians, both externally and internally.
• To use the AccuRx system for patient communication.
• Process new patient registrations and changes of patient addresses.
• Process patient consent forms and online access requests.
• Liaise with all members of staff within the Practice.
• Communicate with patients in a polite and courteous manner.
• Be responsible for the opening and closing of the Practice (on a rota basis).

About us: Woodhouse Health Centre is a large GP practice with over 12,000 registered patients located in south-east Sheffield. We are a long-standing, large friendly team, with excellent peer and management support. Benefits include the NHS Pension Scheme, and a holiday allowance of 6.6 weeks (including Bank Holidays).

Job responsibilities:

• Care Navigating patients to the right clinician when booking appointments.
• Dealing with queries from Pharmacies, Hospital and other external parties.
• Communicating results to patients.
• Ambulance transport bookings including blue light Ambulances.
• Home visit requests.
• Deal with general enquiries, compliments and complaints.
• Contacting patients and other NHS staff.

Reception Duties:

• Taking Registration forms from patients and checking they are accurately completed.
• Greet and direct patients and visitors.
• Monitor reception and waiting room areas including making patients aware of late running surgeries.
• Making appointments as a care navigator and directing to right clinician on the front desk.
• Opening and dating post and distributing to the right department.
• Ensure outstanding queries are explained and handed over to next shift, as necessary.
• Respond to needs of doctors and nurses during surgery.
• Processing patient request for online services and subject access forms.
• Collect payments from patients for non-NHS services.
• Accepting samples from patients and making sure adequately labelled.

Prescriptions:

• Processing patient prescriptions paper and online including repeat dispensing.

General:

• Be responsible for the opening and closing of the premises in the morning and evening including arming and disarming the alarm system.
• Input and extract information from Practice computer system.
• Always observe health and safety guidelines.
• General housekeeping (e.g. keeping reception and waiting areas tidy).
• Admin duties to include processing tasks, AccuRx system, allocation of blood tests to GPs and processing the acute and medication review list.
• Task allocation by Reception Manager or the Practice Manager.

Person Specification:

• GCSE grades A to C, preferably in English and Maths.
• Two proven references are required before a confirmation of start date is given, as per NHS employment guidance.
• Excellent communication skills, both verbal and written.
• Experience working in a customer service role.
• Experience using Microsoft Office skills, Outlook, Word and Excel.
• Experience of working in a multi-disciplinary team.
• Previous NHS experience.
• Experience of working with confidential material.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.