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- Tasks: Be the friendly face of our GP practice, managing patient queries and appointments.
- Company: A busy GP practice in Sheffield dedicated to enhancing patient care.
- Benefits: Join the NHS Pension Scheme and enjoy generous holiday allowances.
- Why this job: Make a real difference in patient care while developing your customer service skills.
- Qualifications: Strong organisational skills and GCSEs in English and Maths required.
- Other info: Great opportunity for career growth in a supportive healthcare environment.
The predicted salary is between 24000 - 36000 £ per year.
A busy GP practice in Sheffield is looking for a Care Navigator to enhance patient care experience. The successful candidate will be the first point of contact, efficiently handling patient queries, appointments, and prescriptions.
Key responsibilities include managing communication with patients and clinical staff, ensuring smooth operations at the reception.
Candidates with strong organizational and customer service skills, along with GCSEs in English and Maths, are encouraged to apply.
The role offers participation in the NHS Pension Scheme and generous holiday allowances.
Care Navigator & Front Desk Specialist in Sheffield employer: Woodhouse Health Centre
Contact Detail:
Woodhouse Health Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator & Front Desk Specialist in Sheffield
✨Tip Number 1
Make sure you know the ins and outs of the role. Research what a Care Navigator does and how it fits into the GP practice. This will help you answer questions confidently and show that you're genuinely interested in enhancing patient care.
✨Tip Number 2
Practice your communication skills! As the first point of contact, you'll need to handle queries with ease. Try role-playing with a friend or family member to get comfortable with common scenarios you might face at the front desk.
✨Tip Number 3
Show off your organisational skills during the interview. Think of examples from your past experiences where you successfully managed multiple tasks or resolved conflicts. This will demonstrate that you can keep things running smoothly at the reception.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Care Navigator & Front Desk Specialist in Sheffield
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled patient queries or similar situations before, so share specific examples that showcase your skills!
Tailor Your CV and Cover Letter: Don’t just send the same CV and cover letter for every job. We love it when candidates tailor their applications to us! Mention why you’re interested in the Care Navigator role and how your skills align with our needs.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for enhancing patient care shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Woodhouse Health Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Care Navigator & Front Desk Specialist. Familiarise yourself with how to handle patient queries and manage appointments effectively. This will show that you're genuinely interested in the role and ready to contribute from day one.
✨Showcase Your Customer Service Skills
Since this role is all about enhancing patient care experience, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you resolved issues or improved someone's experience, as this will demonstrate your capability to handle the demands of the job.
✨Practice Common Interview Questions
Anticipate questions related to communication and organisational skills, as these are key for the position. Practising answers to questions like 'How would you handle a difficult patient?' or 'Can you describe a time when you managed multiple tasks at once?' will help you feel more confident during the interview.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual shows respect for the interviewer's time and demonstrates your professionalism, which is crucial in a healthcare setting.
