Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our Practice, helping patients navigate their care.
- Company: Join a supportive and welcoming team at Woodhouse Health Centre.
- Benefits: Enjoy an NHS Pension, generous holiday allowance, and ongoing training.
- Other info: Full-time role with a non-working Thursday and great career growth.
- Why this job: Make a real difference in patients' lives while developing your skills.
- Qualifications: GCSEs in English and Maths, plus excellent communication skills.
The predicted salary is between 24000 - 28000 £ per year.
We are looking for a Care Navigator to join our friendly and busy Practice. You will be the first point of contact for our patients and will provide a crucial role in providing excellent customer care service. The ideal candidate will be organised, efficient, have excellent verbal and written communication skills, and be able to work well within a team as well as on their own. We are looking for the successful candidate to work the full-time hours on Monday, Tuesday, Wednesday, and Friday. Thursday will be a non-working day.
Main duties of the job
- To be the first point of contact for our patients, either face-to-face or by telephone.
- Booking appointments for patients.
- Processing repeat prescriptions manually and electronically.
- Processing emails and electronic letters from Secondary Care.
- Sorting and distribution of external post.
- Filing of patient notes.
- Allocation of blood results to GPs.
- Informing patients of results from Primary Care and Secondary Care.
- Processing results.
- Tasks from all clinicians, externally and internally.
- To use the AccuRx system for patient communication.
- Process patient registrations and change of personal details requests.
- Processing consent forms and online access.
- To liaise with all members of the Practice Team.
- Registering new patients at the Practice.
- To set-up and close the Practice, on a rota basis.
About us
Woodhouse Health Centre is a large GP practice with over 12,000 registered patients located in south-east Sheffield. We are a long-standing, large, friendly Practice staff team who are well supported by our GP Partners. Benefits include an NHS Pension, holiday allowance of 6.6 weeks including Bank Holidays, ongoing professional development and training.
Job responsibilities
Responsible to: Reception Manager/Practice
Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team.
Duties and Responsibilities
Telephone Duties:
- Care Navigating patients to the right clinician when booking appointments.
- Dealing with queries from Pharmacies, Hospital and other external parties.
- Communicating results to patients.
- Ambulance transport bookings including blue light Ambulances.
- Home visit requests.
- Deal with general enquiries, compliments and complaints.
- Contacting patients and other NHS staff.
Reception Duties:
- Taking Registration forms from patients and checking they are accurately completed.
- Greet and direct patients and visitors.
- Monitor reception and waiting room areas including making patients aware of late running surgeries.
- Making appointments as a care navigator and directing to right clinician on the front desk.
- Opening and dating post and distributing to the right department.
- Ensure outstanding queries are explained and handed over to next shift, as necessary.
- Respond to needs of doctors and nurses during surgery.
- Processing patient request for online services and subject access forms.
- Collect payments from patients for non-NHS services.
- Accepting samples from patients and making sure adequately labelled.
Prescriptions:
- Processing patient prescriptions paper and online including repeat dispensing.
General:
- Be responsible for the opening and closing of the premises in the morning and evening including arming and disarming the alarm system.
- Input and extract information from Practice computer system.
- Always observe health and safety guidelines.
- General housekeeping (e.g. keeping reception and waiting areas tidy).
- Admin duties to include processing tasks, AccuRx system, allocation of blood tests to GP's and processing the acute and medication review list.
- Task allocation by Reception Manager or the Practice Manager.
Person Specification
- Qualifications: GCSE grades A to C, preferably in English and Maths.
- References: Two proven references are required before a confirmation of start date is given, as per NHS employment guidance.
- Experience: Excellent communication skills, both verbal and written. Experience working in a customer service role. Experience using Microsoft Office skills, Outlook, Word and Excel. Experience of working in a multi-disciplinary team. Previous NHS experience. Experience of working with confidential material.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Care Navigator (Medical Receptionist) employer: Woodhouse Health Centre
Contact Detail:
Woodhouse Health Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator (Medical Receptionist)
✨Tip Number 1
Get to know the Practice! Research Woodhouse Health Centre and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Care Navigator, you'll be the first point of contact for patients. Role-play with friends or family to get comfortable with handling different scenarios, from booking appointments to dealing with queries.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the Practice and might even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Woodhouse Health Centre.
We think you need these skills to ace Care Navigator (Medical Receptionist)
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be the first point of contact for our patients, make sure to highlight your excellent verbal and written communication skills in your application. We want to see how you can connect with people and provide top-notch customer service.
Be Organised and Efficient: In a busy practice like ours, being organised is key! Share examples of how you've managed multiple tasks or worked efficiently in previous roles. This will show us that you're ready to handle the fast-paced environment at Woodhouse Health Centre.
Tailor Your Application: Take a moment to tailor your application specifically for the Care Navigator role. Mention your experience in customer service and any relevant skills that match the job description. We love seeing candidates who take the time to connect their background to what we need!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, it shows us you're keen on joining our friendly team!
How to prepare for a job interview at Woodhouse Health Centre
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Care Navigator role. Familiarise yourself with the key responsibilities like booking appointments and processing prescriptions. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Care Navigator, excellent verbal and written communication is crucial. Prepare examples from your past experiences where you've effectively communicated with patients or team members. This will demonstrate your ability to handle queries and provide top-notch customer service.
✨Demonstrate Organisational Skills
Being organised is key in this role. Think of specific instances where you've successfully managed multiple tasks or prioritised effectively. Share these examples during your interview to highlight your efficiency and ability to keep the reception area running smoothly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics or how they handle busy periods. This shows your enthusiasm for the role and helps you gauge if the practice is the right fit for you.