At a Glance
- Tasks: Support our charity shop, manage volunteers, and ensure excellent customer service.
- Company: Join Woodgreen, a vibrant charity dedicated to helping pets and their owners.
- Benefits: Enjoy competitive pay, generous leave, and exclusive discounts.
- Other info: Flexible hours with opportunities for growth and development.
- Why this job: Make a real difference in your community while working in a fun environment.
- Qualifications: Experience in customer service and a passion for sustainability are essential.
The predicted salary is between 13.45 - 13.45 £ per hour.
- Vacancy Type
- Permanent/Part Time
- Location
- Cambridge
- Application Deadline
- Thursday, October 1, 2026
- Job Profile
- Job Summary
Would you like to support Woodgreen in achieving its goal of helping people and their pets?
Do you enjoy working in a busy fast paced environment to maximise sales through high standards of customer service?
Joining Woodgreen as part of our dynamic Retail team you will help raise funds to enable our organisation to support every pet to have a home where they are loved, well cared for and enjoy positive relationships with their owners.
You will be coming into the organisation at an exciting time, did we mention we're proud to be the set for Channel 4's 'The Dog House' award winning show?
As Assistant Shop Manager at our Cambridge charity shop you will work as part of our shop management team as they continue to strive for excellence.
Situated in one of Cambridge’s most vibrant areas, our shop is full of quality clothing, accessories and homeware, reflecting it's quirkiness.
Taking full responsibility in the Shop Managers absence, alongside your own designated tasks, you will;
- maintain continual high standards of shop presentation, back of house operations and customer service.
- present and maintain the highest standards of shop and window merchandising and visual layout.
- recruit, train, motivate, manage and support the creation and development of a loyal and engaged team of volunteers.
- Ensure maximum stock availability through the processing of donation received in the shop
- be responsible for compliance, record keeping and cash handling
- be a brand ambassador for Woodgreen to work with the local community to raise awareness and engagement for our cause.
- If you have;
- Supervisory experience in a customer facing role
- A commercial and adaptable outlook to new ideas
- A passion for sustainability
- A compassionate approach to developing your team
- An ambitious and enthusiastic attitude
- Strong communication skills
- A results driven focus to ensure the right outcome for your shop and are
- Adaptable in changing situations and are able to work effectively independently
We would love to hear from you!
This opportunity has a working pattern of 10.5 hours a week working on a Wednesday between 12 noon and 4pm and all day on a Sunday.
The salary for this position is £7,343.70 pro rata per annum (equivalent to £13.45 per hour).
It is important to note that as Woodgreen Charity Shops are open 7 days a week there may be the opportunity, from time to time, to provide cover to support holiday or absences for your Shop Management team or area should you wish to do so.
- This competitive salary will be complemented by;
- Pro rata equivalent of 36 days annual leave per year (inclusive of bank holidays) rising by 1 day each year to a maximum of 40 days after five years
- Up to 8% employer pension contributions
- Support towards healthcare costs (cashplan)
- Employee wellbeing package to include free access to Headspace
- Life assurance (4x salary)
- Enhanced parental leave (subject to qualifying period)
- Benefits hub – exclusive discounts on popular brands
- 25% discount in our charity shops
Due to the nature of this role there will be an element of manual handling and physical activity involved.
You may also be required to work alone from time to time.
For this reason we are unable to accept applications from anyone under the age of 18.
Please note that this role is subject to a range of pre-employment checks to include a DBS check.
You will also need to have existing Right to Work in the UK to apply for this opportunity as we are unable to provide visa sponsorship.
Woodgreen is committed to making our recruitment processes accessible to all and, as part of this, we are flexible in the ways we give and receive information.
If you would like to apply using a different format, please contact the Recruitment Team and we will do our best to put any reasonable adjustments in place.
Early application is encouraged as this position may close sooner than the stated deadline if a suitable candidate is found.
Interviews may commence prior to the closing date.
Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm.
We expect all employees and volunteers to share this commitment.
Assistant Shop Manager - Cambridge employer: Woodgreen
Woodgreen is an exceptional employer, offering a supportive and dynamic work environment in Newport Pagnell, where you can make a meaningful impact on the lives of pets and their owners. With a strong focus on employee wellbeing, competitive benefits including generous annual leave, pension contributions, and access to mental health resources, Woodgreen fosters a culture of compassion and community engagement. As part of our retail team, you'll have the opportunity to develop your skills, lead a dedicated team of volunteers, and contribute to local events, all while being part of an organisation that values sustainability and positive relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager - Cambridge
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Woodgreen, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Assistant Shop Manager - Cambridge
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Woodgreen that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Woodgreen will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Woodgreen and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Woodgreen
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Woodgreen, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Woodgreen!
