Supporter Relations Executive

Founded in 1924, Woodgreen Pet Charity’s mission is to care for vulnerable pets, whether they have been abandoned, neglected, are vulnerable or simply need a home. Our vision is for every pet to have a home where they are loved, well cared for and enjoy positive relationships with their owners.

We are looking to appoint a full time Supporter Relations Executive to cover an internal secondment until March 2026. The successful applicant will help to grow the engagement, loyalty and value to Woodgreen by ensuring that our supporters always feel valued and know the difference they are making to pets and people across the UK.

Working as part of a small but busy team you will be the first point of contact for the charity through the management of the supporter email inboxes, donation phone lines and post. You will also look after the administration and processing of donations and data import files and will be responsible for maintaining accurate database records and providing personalised communications.

In addition to this our Supporter Relations Executive will;

• Maintain the fundraising database, and other CRM platforms, so that all supporter details are complete, accurate and up to date in order to comply with GDPR regulations.
• Administer the Gift Aid Programme ensuring Gift Aid declarations are accurately recorded and scanned to maximise Gift Aid income and compliance with HMRC rules and regulations.
• Work collaboratively and positively across the charity, building close working relationships with colleagues to ensure knowledge and key information is shared and obtained so all enquiries received can be answered with accuracy, confidence and professionalism.
• Be responsible for processing and fulfilling supporter requests for fundraising materials such as Pet Promise, Legacy Packs, Money Boxes and Fundraising Packs so supporters receive the information requested in a timely manner in line with service level agreements

To be considered for this opportunity you will need to have;

• Significant administration and data entry experience.
• Significant customer service experience in a multi-channel environment.
• Significant working experience with a Customer Relationship Management (CRM) Database.
• Demonstrable experience of effective communication at all levels across an organisation.
• Detailed understanding of Data Protection principles and legislation.
• The ability to multi-task, prioritise and manage your workload to meet deadlines.
• The confidence to use your own initiative when dealing with customer enquiries or complaints.

This is a full-time hybrid position working 37.5 hours per week. It is expected that the successful candidate will spend approximately two to three day per week at our Godmanchester site.

The starting salary for this position is £24,000 – £25,936 depending on experience. In addition the successful applicant will receive;

• 36 days (pro rata) annual leave (inclusive of bank holidays) rising by 1 day each year to 40 days (pro rata) after five years
• Hybrid working with one day per week worked from our Godmanchester site.
• Up to 8% employer pension contributions
• Support towards healthcare costs (cashplan)
• Free access to Headspace
• Life assurance (4x salary)
• 25% discount in our charity shops.

This vacancy may close earlier should we receive high volumes of applications. Interviews may commence prior to the closing date.

Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.