At a Glance
- Tasks: Manage and authorise commercial property claims from start to finish.
- Company: Join Woodgate & Clark, a leading loss adjuster in the UK insurance market.
- Benefits: Competitive salary, professional development, and a supportive team environment.
- Other info: Dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference in claims management while developing your skills.
- Qualifications: Experience in handling high-value claims and strong customer service skills.
The predicted salary is between 35000 - 45000 £ per year.
Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and is one of the UK’s leading loss adjusters, providing complete claims solutions to insurance providers operating in commercial, domestic, marine, and motor. We are currently just under 400 team members across the UK and since 2015, Woodgate & Clark has been part of the Van Ameyde Group, Europe’s market leader in international claims management.
You will be part of a highly efficient DCA team that is agile, committed to technical excellence, and continuously evolving to meet the needs of its clients' new instructions and claims management. Networking with colleagues across the commercial sector, to understand new trends or changes within claims management will be key.
The Technical Claims Controller will be expected to demonstrate the following characteristics:
- Flexible and resourceful
- A strong customer centric work ethic
- Able to deal with people in a compassionate manner
- Initiative
- Conflict resolution, being able to manage difficult situations and achieve the right outcomes
- A positive and proactive approach to solving problems
- Collaborative and able to also work independently
- Continuously learning, committed to personal and professional development
The Technical Claims Controller is part of the DCA operations team who allocate, monitor, handle and authorise claims in line with our client service level agreements and delegated authority levels. The unit manages Commercial Property claims from FNOL through to conclusion including payment management and MI reporting. As an experienced Claims Handler within a high performing loss adjusting business, you’ll deliver a customer focused proactive claims handling to a consistently high standard, to ensure efficient use of time and contribute to an ethos of team support and achievement.
Other responsibilities of the Technical Claims Controller include (though are not limited to):
- Providing advice and taking referrals on technical matters from the wider DCA/Desktop team
- Manage Commercial Property claims from cradle to grave making accurate policy engagement and coverage decisions, including Scheme binder data validation
- Keep fully up to date on Client requirements, technical or legal changes, which may have a bearing on a claim, including GDPR compliance
- Maintain accurate reserves and data accuracy throughout claim life
- Review technical reports, quotations/invoices and updates and provide instructions as required, within approved authority level, to policyholder/broker/supplier in accordance with client requirements
- Refer all claims above authority levels and record referral action point on claim
- Escalate cases to Insurers and DCA Operations manager, where potential or reserve is over DA limit, repudiations, policy voidance and complaints in accordance with company & client requirements
- Ensure fees applied are accurate and in accordance with Client requirements
- Develop strong working relationships with clients to support changes and modifications to Client requirements
- Strive to achieve good end customer experience with excellent communication, guidance and signposting throughout the life of the claim. Ensure TCF principles are applied.
- Ensure compliance with regulatory requirements at all times and highlight any contravention to the Head of Risk and Compliance
- Uphold Woodgate & Clark Ltd Code of Business Conduct at all times.
In addition to the above, the jobholder will be required to carry out any other function or task that may reasonably be expected from them or assigned to them from time to time, within their span of knowledge and ability.
Skills and Experience:
- High level of self-motivation and accountability
- High degree of accuracy and technical application
- Business / commercial awareness
- Ability to adapt and respond appropriately to quickly to challenging situations
- Organised and efficient, with ability to prioritise and manage work loads
- Highly ethical and professional standards
- Conflict resolution, being able to manage difficult situations and achieve the right outcomes
- Able to work confidentiality on sensitive claims, when required
Personal Characteristics:
- Flexible and resourceful
- Strong work ethic
- Initiative
- Ability to work independently and as part of a team
- A positive attitude and a proactive approach to solving problems
- Team spirited and collaborative
- Continuously learning, committed to personal and professional development
Education and Experience:
- Advanced cradle to grave commercial claims experience within the sector
- Substantial experience handling claims over a value of £100k
- Working knowledge insurance principles, policy interpretation
Technical Claims Controller in West Malling employer: Woodgate and Clark Limited
Woodgate & Clark is an exceptional employer, offering a dynamic work environment where team members are encouraged to grow both personally and professionally. With a strong commitment to technical excellence and a customer-centric ethos, employees benefit from continuous learning opportunities and the chance to collaborate with industry experts across the UK and Europe. The supportive culture fosters teamwork and innovation, making it an ideal place for those seeking meaningful and rewarding careers in the insurance sector.
Contact Details:
Woodgate and Clark Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Claims Controller in West Malling
✨Tip Number 1
Network like a pro! Connect with industry professionals on LinkedIn or at local events. The more people you know, the better your chances of landing that Technical Claims Controller role.
✨Tip Number 2
Show off your skills in interviews! Prepare examples of how you've handled complex claims or resolved conflicts. We want to see your problem-solving prowess in action!
✨Tip Number 3
Research Woodgate & Clark and the Van Ameyde Group. Understanding their values and services will help you tailor your approach and demonstrate your commitment to their mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Technical Claims Controller in West Malling
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your claims handling experience and any relevant qualifications that show you're a perfect fit for the Technical Claims Controller role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about claims management and how your background aligns with our values. Share specific examples of how you've demonstrated flexibility, resourcefulness, and a customer-centric approach in your previous roles.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention instances where you've successfully resolved conflicts or managed difficult situations. We love candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Woodgate & Clark!
How to prepare for a job interview at Woodgate and Clark Limited
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of commercial property claims and the specific processes involved. Be ready to discuss your past experiences handling claims over £100k and how you navigated complex situations.
✨Showcase Your Customer-Centric Approach
Woodgate & Clark values a strong customer-centric work ethic. Prepare examples that demonstrate how you've successfully managed client relationships and resolved conflicts in a compassionate manner.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest trends and changes in claims management. Being able to discuss current developments will show your commitment to continuous learning and adaptability, which are key traits for the role.
✨Demonstrate Team Spirit and Independence
Be ready to talk about times when you've worked collaboratively within a team as well as independently. Highlight your ability to balance both approaches, showcasing your flexibility and resourcefulness.
