At a Glance
- Tasks: Manage and authorise commercial property claims from start to finish.
- Company: Join a dynamic team at Woodgate & Clark Ltd, focused on technical excellence.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal development.
- Other info: Collaborative environment with a focus on continuous learning and professional growth.
- Why this job: Make a real difference in claims management while developing your skills.
- Qualifications: Experience in handling high-value claims and strong customer service skills.
The predicted salary is between 35000 - 45000 £ per year.
Business Context
You will be part of a highly efficient DCA team that is agile, committed to technical excellence, and continuously evolving to meet the needs of its clients' new instructions and claims management. Networking with colleagues across the commercial sector, to understand new trends or changes within claims management will be key.
The Person
- Flexible and resourceful
- A strong customer centric work ethic
- Able to deal with people in a compassionate manner
- Initiative
- Conflict resolution, being able to manage difficult situations and achieve the right outcomes
- A positive and proactive approach to solving problems
- Collaborative and able to also work independently
- Continuously learning, committed to personal and professional development
Responsibilities
The Technical Claims Controller is part of the DCA operations team who allocate, monitor, handle and authorise claims in line with our client service level agreements and delegated authority levels. The unit manages Commercial Property claims from FNOL through to conclusion including payment management and MI reporting. As an experienced Claims Handler within a high performing loss adjusting business, you’ll deliver a customer focused proactive claims handling to a consistently high standard, to ensure efficient use of time and contribute to an ethos of team support and achievement.
Other responsibilities of the Technical Claims Controller include (though are not limited to):
- Providing advice and taking referrals on technical matters from the wider DCA/Desktop team
- Manage Commercial Property claims from cradle to grave making accurate policy engagement and coverage decisions, including Scheme binder data validation
- Keep fully up to date on Client requirements, technical or legal changes, which may have a bearing on a claim, including GDPR compliance
- Maintain accurate reserves and data accuracy throughout claim life
- Review technical reports, quotations/invoices and updates and provide instructions as required, within approved authority level, to policyholder/broker/supplier in accordance with client requirements
- Refer all claims above authority levels and record referral action point on claim
- Escalate cases to Insurers and DCA Operations manager, where potential or reserve is over DA limit, repudiations, policy voidance and complaints in accordance with company & client requirements
- Ensure fees applied are accurate and in accordance with Client requirements
- Develop strong working relationships with clients to support changes and modifications to Client requirements
- Strive to achieve good end customer experience with excellent communication, guidance and signposting throughout the life of the claim. Ensure TCF principles are applied.
- Ensure compliance with regulatory requirements at all times and highlight any contravention to the Head of Risk and Compliance
- Uphold Woodgate & Clark Ltd Code of Business Conduct at all times.
In addition to the above, the jobholder will be required to carry out any other function or task that may reasonably be expected from them or assigned to them from time to time, within their span of knowledge and ability.
Skills and Experience
- High level of self-motivation and accountability
- High degree of accuracy and technical application
- Business / commercial awareness
- Ability to adapt and respond appropriately to quickly to challenging situations
- Organised and efficient, with ability to prioritise and manage work loads
- Highly ethical and professional standards
- Conflict resolution, being able to manage difficult situations and achieve the right outcomes
- Able to work confidentiality on sensitive claims, when required.
Personal Characteristics
- Flexible and resourceful
- Strong work ethic
- Initiative
- Ability to work independently and as part of a team
- A positive attitude and a proactive approach to solving problems
- Team spirited and collaborative
- Continuously learning, committed to personal and professional development
Education and Experience
- Advanced cradle to grave commercial claims experience within the sector
- Substantial experience handling claims over a value of £100k
- Working knowledge insurance principles, policy interpretation
- Regulatory compliance
- Experience within DCA Operations
- CII and /or CILA qualification
Location: Hybrid, Remote
Technical Claims Controller employer: Woodgate and Clark Limited
At Woodgate & Clark Ltd, we pride ourselves on being an excellent employer that fosters a collaborative and supportive work culture. Our hybrid working model allows for flexibility while ensuring our Technical Claims Controllers are equipped with the tools and resources needed for personal and professional growth. With a strong commitment to technical excellence and continuous learning, we empower our employees to thrive in their roles and make a meaningful impact in claims management.
Contact Details:
Woodgate and Clark Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Technical Claims Controller
✨Tip Number 1
Networking is key! Get out there and connect with professionals in the claims management sector. Attend industry events, join online forums, or even reach out on LinkedIn. The more people you know, the better your chances of landing that Technical Claims Controller role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in handling commercial property claims. Share specific examples of how you've managed difficult situations and achieved positive outcomes. This will demonstrate your capability and customer-centric approach.
✨Tip Number 3
Stay updated on industry trends and regulations. Make sure you're aware of any changes in claims management or legal requirements that could impact your work. This knowledge will not only help you in interviews but also show that you're committed to continuous learning and professional development.
✨Tip Number 4
Apply through our website! We want to see your application, and applying directly can sometimes give you an edge. Plus, it shows you're genuinely interested in joining our team. So, don’t hesitate – hit that apply button and let’s get started!
We think you need these skills to ace Technical Claims Controller
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your claims handling experience and any relevant qualifications, like CII or CILA, to show us you're the right fit for the Technical Claims Controller role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about claims management and how your customer-centric approach aligns with our values. Share specific examples of how you've successfully managed claims or resolved conflicts in the past.
Showcase Your Problem-Solving Skills:In your application, emphasise your ability to tackle challenges head-on. We love candidates who can demonstrate a proactive approach to problem-solving, so share instances where you've turned difficult situations into positive outcomes.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Woodgate and Clark Limited
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of commercial property claims and the specific processes involved. Be ready to discuss your previous experiences handling high-value claims, as well as any technical matters you've dealt with. This will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Customer-Centric Approach
Prepare examples that highlight your strong customer service skills. Think about times when you’ve managed difficult situations or resolved conflicts effectively. Demonstrating your ability to handle claims compassionately will resonate well with the interviewers.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest trends and changes in claims management, especially those affecting commercial property. Being able to discuss these topics during your interview will show that you’re proactive and committed to continuous learning, which is key for this role.
✨Demonstrate Team Spirit and Independence
Be prepared to talk about how you can work both collaboratively and independently. Share examples of how you’ve contributed to team success while also taking initiative on your own. This balance is crucial for a Technical Claims Controller, so make sure to highlight it.
