At a Glance
- Tasks: Manage and authorise commercial property claims from start to finish, ensuring excellent customer service.
- Company: Join a leading loss adjusting business with a focus on technical excellence and client satisfaction.
- Benefits: Flexible working options, competitive salary, and opportunities for personal and professional growth.
- Other info: Dynamic team culture with a commitment to continuous learning and ethical standards.
- Why this job: Make a real impact in claims management while developing your skills in a supportive environment.
- Qualifications: Experience in handling high-value claims and strong knowledge of insurance principles required.
The predicted salary is between 40000 - 50000 £ per year.
Business Context
You will be part of a highly efficient DCA team that is agile, committed to technical excellence, and continuously evolving to meet the needs of its clients' new instructions and claims management. Networking with colleagues across the commercial sector, to understand new trends or changes within claims management will be key.
The Person
- Flexible and resourceful
- A strong customer centric work ethic
- Able to deal with people in a compassionate manner
- Initiative
- Conflict resolution, being able to manage difficult situations and achieve the right outcomes
- A positive and proactive approach to solving problems
- Collaborative and able to also work independently
- Continuously learning, committed to personal and professional development
Responsibilities
The Technical Claims Controller is part of the DCA operations team who allocate, monitor, handle and authorise claims in line with our client service level agreements and delegated authority levels. The unit manages Commercial Property claims from FNOL through to conclusion including payment management and MI reporting. As an experienced Claims Handler within a high performing loss adjusting business, you’ll deliver a customer focused proactive claims handling to a consistently high standard, to ensure efficient use of time and contribute to an ethos of team support and achievement.
Other responsibilities of the Technical Claims Controller include (though are not limited to):
- Providing advice and taking referrals on technical matters from the wider DCA/Desktop team
- Manage Commercial Property claims from cradle to grave making accurate policy engagement and coverage decisions, including Scheme binder data validation
- Keep fully up to date on Client requirements, technical or legal changes, which may have a bearing on a claim, including GDPR compliance
- Maintain accurate reserves and data accuracy throughout claim life
- Review technical reports, quotations/invoices and updates and provide instructions as required, within approved authority level, to policyholder/broker/supplier in accordance with client requirements
- Refer all claims above authority levels and record referral action point on claim
- Escalate cases to Insurers and DCA Operations manager, where potential or reserve is over DA limit, repudiations, policy voidance and complaints in accordance with company & client requirements
- Ensure fees applied are accurate and in accordance with Client requirements
- Develop strong working relationships with clients to support changes and modifications to Client requirements
- Strive to achieve good end customer experience with excellent communication, guidance and signposting throughout the life of the claim. Ensure TCF principles are applied.
- Ensure compliance with regulatory requirements at all times and highlight any contravention to the Head of Risk and Compliance
- Uphold Woodgate & Clark Ltd Code of Business Conduct at all times.
In addition to the above, the jobholder will be required to carry out any other function or task that may reasonably be expected from them or assigned to them from time to time, within their span of knowledge and ability.
Skills and Experience
- High level of self-motivation and accountability
- High degree of accuracy and technical application
- Business / commercial awareness
- Ability to adapt and respond appropriately to quickly to challenging situations
- Organised and efficient, with ability to prioritise and manage work loads
- Highly ethical and professional standards
- Conflict resolution, being able to manage difficult situations and achieve the right outcomes
- Able to work confidentiality on sensitive claims, when required.
Personal Characteristics
- Flexible and resourceful
- Strong work ethic
- Initiative
- Ability to work independently and as part of a team
- A positive attitude and a proactive approach to solving problems
- Team spirited and collaborative
- Continuously learning, committed to personal and professional development
Education and Experience
- Advanced cradle to grave commercial claims experience within the sector
- Substantial experience handling claims over a value of £100k
- Working knowledge insurance principles, policy interpretation
- Regulatory compliance
- Experience within DCA Operations
- CII and /or CILA qualification
Location: Hybrid, Remote
Senior Technical Claims Controller - Remote/Hybrid employer: Woodgate and Clark Limited
At Woodgate & Clark Ltd, we pride ourselves on fostering a dynamic and supportive work environment that champions technical excellence and personal growth. As a Senior Technical Claims Controller, you will benefit from flexible working arrangements, a strong emphasis on professional development, and the opportunity to collaborate with a dedicated team committed to delivering exceptional client service. Our culture encourages continuous learning and innovation, making it an ideal place for those seeking meaningful and rewarding employment in the claims management sector.
Contact Details:
Woodgate and Clark Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Claims Controller - Remote/Hybrid
✨Tip Number 1
Networking is key! Reach out to professionals in the claims management sector on LinkedIn or at industry events. Building relationships can open doors and give you insights into the latest trends that might not be in job descriptions.
✨Tip Number 2
Prepare for interviews by practising common questions related to conflict resolution and customer service. Think of specific examples from your experience that showcase your skills in handling difficult situations and achieving positive outcomes.
✨Tip Number 3
Show your commitment to continuous learning! Mention any recent courses or certifications you've completed, especially those related to claims management or regulatory compliance. This demonstrates your proactive approach to personal and professional development.
✨Tip Number 4
When applying, make sure to highlight your ability to work both independently and as part of a team. Use our website to submit your application, and tailor your CV to reflect how your experience aligns with the responsibilities of the Technical Claims Controller role.
We think you need these skills to ace Senior Technical Claims Controller - Remote/Hybrid
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your claims handling experience and any relevant qualifications, like CII or CILA, to show us you’re the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about claims management. Share specific examples of how you've handled challenging situations or improved customer experiences in the past – we love a good story!
Showcase Your Soft Skills:We’re looking for someone who can handle conflict and work collaboratively. In your application, mention instances where you’ve successfully resolved issues or worked as part of a team to achieve great outcomes.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Woodgate and Clark Limited
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of commercial property claims and the specific processes involved. Be ready to discuss your previous experiences handling high-value claims, as well as any technical matters you've dealt with. This will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Customer-Centric Approach
Prepare examples that highlight your strong customer service skills. Think about times when you've managed difficult situations or resolved conflicts effectively. This will demonstrate your ability to handle claims compassionately while still achieving the right outcomes for clients.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest trends and changes in claims management, especially those that could impact the role. Being able to discuss these during your interview will show that you're proactive and committed to continuous learning, which is key for this position.
✨Demonstrate Team Spirit and Independence
Be prepared to talk about how you can work both collaboratively and independently. Share examples of how you've contributed to team success while also taking initiative on your own. This balance is crucial for a role that requires both teamwork and self-motivation.
