At a Glance
- Tasks: Support proactive claims handling and ensure high standards in customer service.
- Company: Join Woodgate & Clark, a leading loss adjuster with over 40 years of experience.
- Benefits: Gain valuable experience in a supportive team environment with opportunities for growth.
- Other info: Dynamic role with potential for career advancement in the insurance industry.
- Why this job: Make a real difference in the claims process while developing your skills.
- Qualifications: Organised, motivated individuals with a focus on customer service and teamwork.
The predicted salary is between 30000 - 40000 € per year.
Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and is one of the UK’s leading loss adjusters, providing complete claims solutions to insurance providers operating in commercial, domestic, marine, and motor. The Company excels at the handling of specialist and non-standard claims. We are currently just under 400 team members across the UK and since 2015, Woodgate & Clark has been part of the Van Ameyde Group, Europe’s market leader in international claims management.
The Person
As Liability Claims Technician you will be at the heart of supporting the delivery of customer focused proactive claims handling to a consistently high standard. Apply working methods to ensure efficient use of time and contribute to an ethos of the Liability team support and achievement. The role provides an invaluable opportunity for development within Liability with support from a professional and capable team. The role is part of the Liability desktop team attached to the Birmingham office who handle liability claims in line with agreed client requirements and delegated authority levels. The role requires someone who is well organised, systematic in approach, motivated, receptive to positive change, and able to work to tight deadlines with proven experience of managing claims ideally within Liability/ Injury and TPPD throughout the complete claims cycle.
Responsibilities
- Receive and review new claims against applicable policy and schedule.
- Review Scheme binder data against schedule attached to claim to ensure accuracy.
- Keep fully up to date on Client requirements, technical or legal changes, which may have a bearing on a claim, including GDPR compliance.
- Update and maintain accurate reserves throughout claim life.
- Review technical report, quotations/invoices and updates and provide instructions as required, within approved authority level, to policyholder/broker/supplier in accordance with client requirements.
- Refer to peers on all claims above authority levels and record referral action point on claim.
- Escalate cases to Insurers and Technical Directors, where potential or reserve is over DA limit, repudiations, policy voidance and complaints in accordance with company & client requirements.
- Ensure fees applied are accurate and in accordance with Client requirements.
- Review and maintain accurate data on Tracker throughout life of the claim.
- Develop strong working relationships with clients to support changes and modifications to Client requirements.
- Strive to achieve good end customer experience with excellent communication, guidance and signposting throughout the life of the claim.
- Ensure TCF principles are applied.
- Ensure compliance with regulatory requirements at all times and highlight any contravention to the Compliance Manager.
- Uphold Woodgate & Clark Ltd Code of Business Conduct at all times.
- You will be expected to carry out any other duties that may reasonably be required and notified to you by the Company.
Skills and Experience (E: essential, D: desirable)
- Customer focused, providing quality service to external and internal customers and good workload management skills (E)
- Team focused – working with colleagues throughout the business (E)
- Compliance – making sure KPI’s and SLA’s are met (E)
- Manage and respond to complaints and compliments (E)
- Able to deliver against a balanced score card of targets (E)
- An organised self-starter; able to scope administrative projects and drive initiatives (E).
- Logical and systematic in approach, delivering with accuracy and to specific deadlines (E).
- Sound written and verbal communication skills (E).
- Quick learner (though training will be provided) (E).
- Capable of prioritising competing workloads in busy periods and balance/coordinate a variety of work concurrently (E).
- Proactive approach to problem solving, positive and quality-focused (E).
- Ability to work on own initiative, autonomously, as well as part of a wider team (E).
- An inquiring mind and desire to build capabilities and knowledge (D)
Education and Qualifications (E: essential, D: desirable)
- CII and or CILA or certified qualification or equivalent (D)
Liability Claims Technician in Manchester employer: Woodgate and Clark Limited
Woodgate & Clark is an exceptional employer, offering a dynamic work environment in Birmingham where you can thrive as a Liability Claims Technician. With a strong focus on employee development and a supportive team culture, we provide ample opportunities for growth within the insurance sector. Our commitment to excellence and customer satisfaction, combined with our affiliation with the Van Ameyde Group, ensures that you will be part of a leading organisation dedicated to innovation and quality service.
StudySmarter Expert Advice🤫
We think this is how you could land Liability Claims Technician in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Woodgate & Clark on LinkedIn. Ask them about their experiences and any tips they might have for landing the Liability Claims Technician role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of liability claims and the insurance industry. We recommend creating a list of common interview questions and practising your answers. Show them you know your stuff!
✨Tip Number 3
Don’t forget to showcase your customer service skills! Think of examples from your past work where you’ve gone above and beyond for clients. This is key for the role, so make sure to highlight it during your chat.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Woodgate & Clark. Let’s get you that interview!
We think you need these skills to ace Liability Claims Technician in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Liability Claims Technician role. Highlight your relevant experience in managing claims and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills:Since strong written communication is key for this role, make sure your application is clear and free of errors. We appreciate attention to detail, so take the time to proofread and polish your documents before sending them our way.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at Woodgate & Clark!
How to prepare for a job interview at Woodgate and Clark Limited
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of liability claims and the complete claims cycle. Familiarise yourself with common issues and solutions in the industry, as well as any recent changes in regulations or client requirements that could impact claims handling.
✨Showcase Your Organisational Skills
As a Liability Claims Technician, being organised is key. Prepare examples from your past experiences where you successfully managed multiple claims or projects simultaneously. Highlight how you prioritised tasks and met tight deadlines to demonstrate your systematic approach.
✨Emphasise Teamwork and Communication
Woodgate & Clark values collaboration, so be ready to discuss how you've worked effectively within a team. Share specific instances where your communication skills helped resolve issues or improve client relationships, showcasing your customer-focused mindset.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of examples where you faced challenges in claims management and how you approached them. Be prepared to explain your thought process and the outcomes, demonstrating your proactive and quality-focused attitude.
