Training Learning and Development Manager in London

Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and is one of the UK’s leading loss adjusters, providing complete claims solutions to insurance providers operating in commercial, domestic, marine, and motor. The Company excels at the handling of specialist and non-standard claims. We are currently just under 400 team members across the UK and since 2015, Woodgate & Clark has been part of the Van Ameyde Group, Europe’s market leader in international claims management.

The Learning & Development Manager will be an operational, hands-on learning professional, responsible for identifying Woodgate & Clark’s learning and development needs and designing and implementing a forward-thinking training strategy. You will actively promote awareness of the Company’s training strategy, driving engagement and adoption across the business through a blend of internal expertise and external learning resources.

The successful candidate will bring strong analytical capability, using data and insight to identify capability gaps and shape targeted development initiatives. You will be confident designing and delivering a wide range of learning interventions, with a passion for developing talent and creating meaningful career pathways.

You will be organised and proactive, able to manage multiple priorities and deliver initiatives at pace, while maintaining a strong focus on quality and outcomes. A credible and engaging communicator, you will influence stakeholders at all levels and champion a culture of continuous learning and professional development across the organisation.

The responsibilities of the Learning & Development Manager include (though are not limited to):

• Working collaboratively with stakeholders, contribute to the design and implementation of the training strategy to fuel Woodgate & Clark’s succession pipeline.
• Assess the Company’s training and development needs at both organisational and individual level within Operations.
• Design and support the delivery of training to external parties to boost Business Development.
• Plan, organise and execute, in collaboration with the HR & Professional Development Coordinator the Company’s approach to Early Careers.
• Analyse people data to identify gaps in current succession plans, recommending corresponding training and/or development solutions and drive their implementation within Operations.
• With input from the Operations and HR, identify technical and soft skills training requirements and define a corresponding training timeline and plan for training delivery.
• Help build PDPs for individual adjusters to close skills/knowledge gaps and put in place.
• Assess the success of development plans and help employees make the most of learning.
• Curate learning content and assess relevant learning and development options.
• Consider relevance of blended learning options such as coaching, mentoring, on-the-job training, classroom training, e-learning, and simulation.
• Co-ordinate the logistics, attendance and content of training.
• Identify external training partners.
• Keep up to date with the latest learning and development products and approaches.
• Support business transition projects where appropriate.

Excellent customer service, organisational and planning skills are essential. Extensive experience in designing training strategy and authoring/delivering training content is required. Quality focused, providing an excellent standard of service to all stakeholders.