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For Companies At a Glance
- Tasks: Manage property damage claims from start to finish, ensuring fair outcomes.
- Company: Join a market leader in the insurance industry with a supportive culture.
- Benefits: Competitive salary and excellent benefits, including training and development.
- Other info: Fast-paced environment with opportunities for growth and teamwork.
- Why this job: Kickstart your career in claims handling and make a real difference for customers.
- Qualifications: Experience in property claims handling and strong organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Number of Positions: 1
Contract Type: Permanent
Working Hours: 37.5 hours per week, Monday to Friday
Salary: Competitive, plus excellent benefits you'd expect from a market leader
The Person
We’re hiring a Desktop Property Claims Handler to manage a portfolio of low to medium complexity property damage claims from First Notification of Loss (FNOL) through to settlement and closure. You’ll deliver fair, timely outcomes while learning key technical skills such as coverage assessment and negotiation, supported by structured training, coaching, and quality assurance. This role is perfect for someone early in their claims career who is organised, empathetic, and keen to build strong foundations in end-to-end claims handling within a TPA setting.
Responsibilities
- Own a personal caseload of property claims from FNOL to closure, ensuring proactive progress and accurate file documentation.
- Handle common domestic and small commercial perils (e.g., accidental damage, escape of water, storm, impact and theft within authority).
- Triage and validate claims: confirm policy and cover details, gather evidence (photos, estimates), and set clear next steps with customers.
- Make coverage decisions within delegated authority using policy wordings and endorsements; clearly document rationale and communications.
- Reserve accurately and update promptly as new information emerges.
- Assess quantum using quotes/estimates and negotiate fair and reasonable settlements or authorise repairs; issue robust repudiations where appropriate (with clear reasons).
- Escalate promptly when a claim exceeds authority, presents potential fraud, or becomes technically complex; collaborate with senior handlers as needed.
- Maintain diary control to hit contact, update, and settlement milestones.
Skills and Experience
- Previous experience handling property claims (domestic or commercial) in an insurer, TPA, broker, or loss adjusting environment.
- Proven track record of managing property claims independently.
- Experience issuing clear decision letters, including declines or partial settlements, with well-reasoned explanations.
- Experience working within defined SLAs, KPIs, and audit standards.
- Familiarity with claims management systems.
- Comfortable managing customers through distressing events and able to de-escalate difficult conversations.
- Highly organised with strong diary management and the ability to prioritise a dynamic workload.
- Proactive, decisive, and able to take ownership of claims end-to-end.
- Analytical thinker with a practical, problem-solving mindset.
- Team-oriented with a willingness to support colleagues, share knowledge, and contribute to continuous improvement.
- Resilient, adaptable, and comfortable working in a fast-paced environment.
- Strong knowledge of regulatory and industry standards FCA, GDPR, Treating Customers Fairly.
Desktop Property Claims Handler - TPA employer: Woodgate and Clark Limited
Contact Detail:
Woodgate and Clark Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Property Claims Handler - TPA
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to property claims handling. Think about your past experiences and how they relate to the role. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the position. It keeps you fresh in their minds and demonstrates your professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Desktop Property Claims Handler - TPA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous claims handling experience and show how you've managed similar responsibilities before. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your organisational skills and empathy, as these are key for us.
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just duties. Did you improve processes or achieve high customer satisfaction? We love to see how you’ve made a difference in your previous roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Woodgate and Clark Limited
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of property claims, especially the types mentioned in the job description like accidental damage and escape of water. Being able to discuss these confidently will show that you're prepared and understand the role.
✨Demonstrate Empathy and Communication Skills
Since you'll be managing customers through distressing events, practice how you would handle difficult conversations. Think of examples where you've shown empathy and effective communication, as this will be key in your interview.
✨Showcase Your Organisational Skills
Prepare to discuss how you manage your workload and diary control. Bring examples of how you've prioritised tasks in a fast-paced environment, as this is crucial for the Desktop Property Claims Handler role.
✨Be Ready to Discuss Decision-Making
Think about times when you've had to make tough decisions or negotiate outcomes. Be prepared to explain your thought process and how you document your rationale, as this aligns with the responsibilities of the position.