DCA Claims Handler

DCA Claims Handler – Woodgate & Clark Limited

Woodgate & Clark has been providing loss‑adjusting services to the UK insurance market for over 40 years and is one of the leading loss adjusters, offering complete claims solutions to providers across commercial, domestic, marine, and motor sectors. With just under 400 team members across the UK and part of the Van Ameyde Group since 2015, the company operates in more than 30 territories with over 1,500 team members.

About the Role

You will be part of a highly efficient DCA team that is agile, technically excellent, and continuously evolving to meet the needs of its clients. The role involves allocating, monitoring, handling, and authorising claims in line with client service level agreements and delegated authority levels. Claims are managed from first notice of loss (FNOL) through to conclusion, including payment management and MI reporting.

The Person

• Flexible and resourceful
• A strong customer‑centric work ethic
• Able to deal with people compassionately
• Initiative driven
• Conflict resolution skills, able to manage difficult situations and achieve positive outcomes
• Positive and proactive problem‑solving attitude
• Collaborative yet able to work independently
• Committed to continuous learning and personal/professional development

Responsibilities

As a DCA Claims Handler you will:

• Manage claims from cradle to grave, making accurate policy engagement and coverage decisions and validating scheme binder data.
• Keep fully up‑to‑date on client requirements, technical or legal changes, and GDPR compliance.
• Maintain accurate reserves and data integrity throughout the claim life cycle.
• Review technical reports, quotations, invoices, and updates, and provide instructions within approved authority levels.
• Refer claims above authority levels and record referral action points.
• Escalate cases to insurers and the DCA Operations manager when reserve, repudiations, policy voidance or complaints exceed limits.
• Ensure fees applied are accurate and meet client requirements.
• Develop strong working relationships with clients to support changes and modifications to requirements.
• Strive to provide an excellent end‑customer experience with clear communication, guidance and signposting throughout the claim lifecycle.
• Ensure compliance with regulatory requirements and highlight any contravention to the Head of Risk and Compliance.
• Uphold the company code of business conduct at all times.
• Carry out any other function or task reasonably expected within your span of knowledge and ability.

Additional Skills and Traits

• High level of self‑motivation and accountability.
• High degree of accuracy and technical application.
• Business and commercial awareness.
• Adaptability and responsiveness to challenging situations.
• Organised and efficient, with prioritisation and workload management ability.
• Highly ethical and professional standards.
• Confidentiality on sensitive claims when required.

Education and Experience

• Intermediate to advanced cradle‑to‑grave commercial claims experience within the sector.
• Working knowledge of insurance principles and policy interpretation.
• Regulatory compliance experience.
• Experience within DCA operations.
• Qualifications: CII and/or CILA.

Seniority Level

• Associate

Employment Type

• Full‑time

Job Function

• General Business
• Insurance