At a Glance
- Tasks: Manage property damage claims from start to finish, ensuring fair outcomes.
- Company: Join a market leader in the insurance industry with a supportive culture.
- Benefits: Competitive salary and excellent benefits, including training and development.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Kickstart your career in claims handling and make a real difference for customers.
- Qualifications: Experience in property claims handling and strong organisational skills.
The predicted salary is between 30000 - 40000 € per year.
Overview
- Number of Positions: 1
- Contract Type: Permanent
- Working Hours: 37.5 hours per week, Monday to Friday
- Salary: Competitive, plus excellent benefits you'd expect from a market leader
The Person
We’re hiring a Desktop Property Claims Handler to manage a portfolio of low to medium complexity property damage claims from First Notification of Loss (FNOL) through to settlement and closure. You’ll deliver fair, timely outcomes while learning key technical skills such as coverage assessment and negotiation, supported by structured training, coaching, and quality assurance. This role is perfect for someone early in their claims career who is organised, empathetic, and keen to build strong foundations in end-to-end claims handling within a TPA setting.
Responsibilities
- Own a personal caseload of property claims from FNOL to closure, ensuring proactive progress and accurate file documentation.
- Handle common domestic and small commercial perils (e.g., accidental damage, escape of water, storm, impact and theft within authority).
- Triage and validate claims: confirm policy and cover details, gather evidence (photos, estimates), and set clear next steps with customers.
- Coverage decisions within delegated authority using policy wordings and endorsements; clearly document rationale and communications.
- Reserve accurately and update promptly as new information emerges.
- Assess quantum using quotes/estimates and negotiate fair and reasonable settlements or authorise repairs; issue robust repudiations where appropriate (with clear reasons).
- Escalate promptly when a claim exceeds authority, presents potential fraud, or becomes technically complex; collaborate with senior handlers as needed.
- Maintain diary control to hit contact, update, and settlement milestones.
Skills and Experience
- Previous experience handling property claims (domestic or commercial) in an insurer, TPA, broker, or loss adjusting environment.
- Proven track record of managing property claims independently.
- Experience issuing clear decision letters, including declines or partial settlements, with well-reasoned explanations.
- Experience working within defined SLAs, KPIs, and audit standards.
- Familiarity with claims management systems.
- Comfortable managing customers through distressing events and able to de-escalate difficult conversations.
- Highly organised with strong diary management and the ability to prioritise a dynamic workload.
- Proactive, decisive, and able to take ownership of claims end-to-end.
- Analytical thinker with a practical, problem-solving mindset.
- Team-oriented with a willingness to support colleagues, share knowledge, and contribute to continuous improvement.
- Resilient, adaptable, and comfortable working in a fast-paced environment.
- Strong knowledge of regulatory and industry standards FCA, GDPR, Treating Customers Fairly.
Desktop Property Claims Handler - TPA in Brighton employer: Woodgate and Clark Limited
As a leading market player, we pride ourselves on fostering a supportive and dynamic work environment for our Desktop Property Claims Handler team. With structured training and coaching, employees are empowered to develop their skills while managing a diverse portfolio of claims, ensuring both personal and professional growth. Our commitment to employee well-being is reflected in our competitive salary and comprehensive benefits, making us an excellent choice for those seeking a rewarding career in the insurance sector.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Property Claims Handler - TPA in Brighton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to property claims. We recommend role-playing with a friend to build confidence and get comfortable discussing your experience and skills.
✨Tip Number 3
Showcase your organisational skills! During interviews, share examples of how you've managed your workload and prioritised tasks effectively. This will demonstrate your ability to handle a caseload like a Desktop Property Claims Handler.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Desktop Property Claims Handler - TPA in Brighton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any previous claims handling experience and show how you've managed similar responsibilities before. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the Desktop Property Claims Handler role and how your background makes you a great fit. Be sure to mention your organisational skills and empathy, as these are key for us.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love analytical thinkers who can navigate tricky situations, so share any relevant experiences that demonstrate your problem-solving mindset.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Woodgate and Clark Limited
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of property claims, especially the types mentioned in the job description. Familiarise yourself with common perils like accidental damage and escape of water, as well as the claims process from FNOL to closure. This will show that you're not just interested in the role but also understand the nuances involved.
✨Demonstrate Empathy and Communication Skills
Since you'll be managing customers through distressing events, it's crucial to showcase your empathy during the interview. Prepare examples of how you've handled difficult conversations in the past, focusing on your ability to de-escalate situations and provide clear, supportive communication.
✨Highlight Your Organisational Skills
Being organised is key for this role, so come prepared to discuss how you manage your workload and diary control. Share specific strategies or tools you use to prioritise tasks and ensure you meet deadlines, as this will demonstrate your proactive approach to claims handling.
✨Showcase Your Problem-Solving Mindset
As an analytical thinker, you should be ready to tackle hypothetical scenarios during the interview. Think about how you would assess quantum or negotiate settlements. Practising these scenarios can help you articulate your thought process clearly and show that you're equipped to handle the complexities of claims management.
