Liability Claims Technician in Birmingham

Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and is one of the UK’s leading loss adjusters, providing complete claims solutions to insurance providers operating in commercial, domestic, marine, and motor. The Company excels at the handling of specialist and non-standard claims. We are currently just under 400 team members across the UK and since 2015, Woodgate & Clark has been part of the Van Ameyde Group, Europe’s market leader in international claims management.

The Person

As Liability Claims Technician you will be at the heart of supporting the delivery of customer focused proactive claims handling to a consistently high standard. Apply working methods to ensure efficient use of time and contribute to an ethos of the Liability team support and achievement. The role provides an invaluable opportunity for development within Liability with support from a professional and capable team. The role is part of the Liability desktop team attached to the Birmingham office who handle liability claims in line with agreed client requirements and delegated authority levels.

The role requires someone who is well organised, systematic in approach, motivated, receptive to positive change, and able to work to tight deadlines with proven experience of managing claims ideally within Liability/ Injury and TPPD throughout the complete claims cycle.

Responsibilities

• Receive and review new claims against applicable policy and schedule.
• Review Scheme binder data against schedule attached to claim to ensure accuracy.
• Keep fully up to date on Client requirements, technical or legal changes, which may have a bearing on a claim, including GDPR compliance.
• Update and maintain accurate reserves throughout claim life.
• Review technical report, quotations/invoices and updates and provide instructions as required, within approved authority level, to policyholder/broker/supplier in accordance with client requirements.
• Refer to peers on all claims above authority levels and record referral action point on claim.
• Escalate cases to Insurers and Technical Directors, where potential or reserve is over DA limit, repudiations, policy voidance and complaints in accordance with company & client requirements.
• Ensure fees applied are accurate and in accordance with Client requirements.
• Review and maintain accurate data on Tracker throughout life of the claim.
• Develop strong working relationships with clients to support changes and modifications to Client requirements.
• Strive to achieve good end customer experience with excellent communication, guidance and signposting throughout the life of the claim. Ensure TCF principles are applied.
• Ensure compliance with regulatory requirements at all times and highlight any contravention to the Compliance Manager.
• Uphold Woodgate & Clark Ltd Code of Business Conduct at all times.
• You will be expected to carry out any other duties that may reasonably be required and notified to you by the Company.

Skills and Experience (E: essential, D: desirable)

• Customer focused, providing quality service to external and internal customers and good workload management skills (E)
• Team focused – working with colleagues throughout the business (E)
• Compliance – making sure KPI’s and SLA’s are met (E)
• Manage and respond to complaints and compliments (E)
• Able to deliver against a balanced score card of targets (E)
• An organised self-starter; able to scope administrative projects and drive initiatives (E).
• Logical and systematic in approach, delivering with accuracy and to specific deadlines (E).
• Sound written and verbal communication skills (E).
• Quick learner (though training will be provided) (E).
• Capable of prioritising competing workloads in busy periods and balance/coordinate a variety of work concurrently (E).
• Proactive approach to problem solving, positive and quality-focused (E).
• Ability to work on own initiative, autonomously, as well as part of a wider team (E).
• An inquiring mind and desire to build capabilities and knowledge (D).

Education and Qualifications (E: essential, D: desirable)

• CII and or CILA or certified qualification or equivalent (D)