Senior TPPD Loss Adjuster in Bath

About Woodgate & Clark

Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and is one of the UK’s leading loss adjusters, providing complete claims solutions to insurance providers operating in commercial, domestic, marine, and motor. The Company excels at the handling of specialist and non-standard claims. We are currently just under 400 team members across the UK and since 2015, Woodgate & Clark has been part of the Van Ameyde Group, Europe’s market leader in international claims management. Van Ameyde operates across more than 30 territories through 46 operating companies, with more than 1500 team members.

To complement our adjusting services, we also have our own dedicated building repair network, Quadrassist, and provide specialist loss adjusting services in entertainment, events, and advertising through Spotlite Claims.

The Person

As Senior TPPD Loss Adjuster you will be at the heart of supporting the delivery of customer focused proactive claims handling to a consistently high standard. Apply working methods to ensure efficient use of time and contribute to an ethos of the Liability team support and achievement. The role provides an invaluable opportunity for development within Liability with support from a professional and capable team. The role is part of the Liability Loss Adjusting team handling a mixed portfolio of major and complex TPPD claims, relating to commercial property, including construction risks. The role requires someone who is well organised, systematic in approach, motivated, receptive to positive change, and able to work to tight deadlines with proven experience of managing claims ideally within Liability/ Injury and TPPD throughout the complete claims cycle.

Responsibilities

The responsibilities of the Senior TPPD Loss Adjuster include (though are not limited to):

• Investigate and manage a portfolio of major and complex TPPD claims, including construction liability risks
• Conducting site visits when necessary, investigating and establishing all 3rd party involvement and collation of any additional claims related evidence and information
• Build rapport and a detailed appreciation of the operations impacting the claim and ensure and understanding of cover with the Insured, Broker, and Insurer.
• Identify and verify sufficient information to set an accurate quantified reserve that can be effectively demonstrated to insurers.
• Negotiate an appropriate solution to the claim within the terms of the policy.
• Assess and provide a pragmatic view of issues and relevant solutions to major and complex claims
• Prepare reports and provide detail on all aspects of the claim, including policy analysis, quantum (including business interruption if appropriate), recovery and any future actions.
• Instruct, monitor and control claim related experts such as: lawyers, forensic scientists, surveyors, damage mitigation and other experts as appropriate
• Establish and agree a communication plan with all interested parties.
• Calculate and approve interim payments, when appropriate and prepare interim reports.
• Calculate and agree detailed and fully evidenced settlement of claims and prepare comprehensive final reports with supporting documentation.
• Maintain continual professional development in any technical or legal changes which may have a bearing on major loss and complex claims.
• Provide guidance and mentoring support to junior members of the Liability team.
• Ensure compliance with regulatory requirements at all times and highlight any contravention to the Compliance Manager.
• Uphold Woodgate & Clark Ltd Code of Business Conduct at all times.
• You will be expected to carry out any other duties that may reasonably be required and notified to you by the Company.

Skills and Experience (E: essential, D: desirable)

• Proven technical competence and expertise in handling TPPD claims (E)
• Detail orientated: Converting analysis into prelim and final report format (E)
• Able to apply and demonstrate ‘But If’ principals during evaluation for informed decision making (E)
• Ensuring and excellent standard of customer service through the lifecycle of the claim (E)
• Proven decision-making skills, including quantum and repudiation (E)
• Structured and organised approach, prioritising accordingly and mitigating risk of complaints (E)
• Ensuring Client SLA’s and quality standards are met (E)
• Competent use of technology (E)
• Customer focused, providing quality service to external and internal customers and good workload management skills (E)
• Team focused – working with colleagues throughout the business (E)
• Compliance – making sure KPI’s and SLA’s are met (E)
• Manage and respond to complaints and compliments (E)
• Able to deliver against a balanced score card of performance targets (E)
• An organised self-starter; able to scope administrative projects and drive initiatives (E).
• Logical and systematic in approach, delivering with accuracy and to specific deadlines (E).
• Sound written and verbal communication skills (E).
• Quick learner (though training will be provided) (E).
• Capable of prioritising competing workloads in busy periods and balance/coordinate a variety of work concurrently (E).
• Proactive approach to problem solving, positive and quality-focused (E).
• Ability to work on own initiative, autonomously, as well as part of a wider team (E).
• An inquiring mind and desire to build capabilities and knowledge (D)
• Pragmatic and measured under pressure (D)
• Ability to demonstrate a prominent level of accurate diligence (D)
• Proactively analyses and resolves complex issues (D)
• Able to motivate, inspire and coach others with technical matters, when required (D)
• Flexible approach – the job holder will be required to travel throughout the UK on occasions when handling larger complex losses (E).

Education and Qualifications

Essential

• Ideally ACII and/or ACILA or LLB/ILEX qualified, or working towards
• Extensive and relevant TPPD adjusting experience
• Excellent customer service, organisational & planning skills

Desirable

• FCILA and or FCII or other relevant professional qualification