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- Tasks: Support our team by coordinating customer service and managing enquiries.
- Company: Join Woodford, a company that values its clients and workforce.
- Benefits: Gain valuable experience in a supportive environment with growth opportunities.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Proactive, organised, and detail-oriented individuals are encouraged to apply.
- Other info: Opportunity to build relationships and innovate in your role.
The predicted salary is between 800 - 1200 £ per month.
At Woodford we understand the importance of our clients and engineer workforce, which is why we are investing in additional customer service staff. We require inspirational and extremely motivated professionals to help us succeed.
Main Tasks and Responsibilities:
- To provide co-ordination and administration support to all team members of Woodford Services and customers of department.
- Managing emails and telephone call enquiries from clients and contractors within required timescales.
- Allocating jobs to contractors within an agreed time frame.
- Ensuring all tasks are completed fully and in line with SLA’s and KPI’s (reactive and planned maintenance).
- Managing and updating our CAFM system and the client as well as issuing invoices for completed works.
- Ensuring Engineering Planner is scheduled efficiently to reduce travel time and maximise productivity.
- To operate and be measured against business KPI’s.
- Supporting the engineering team by sourcing and placing orders for parts and materials costs.
- Gather information to compile and submit quotations for additional and remedial works.
- Following up on outstanding proposals/quotations issued to clients as well as subcontractor reports to send to clients.
- Assisting in setting up new PPM contracts and scheduling works.
- Assisting in taking in and arranging material orders and subsequent information logging on trackers.
- Ensuring all Statutory Compliance Procedures are followed.
- Highlight remedial jobs required following planned maintenance jobs.
- Deliver exceptional customer service whilst answering telephone and email queries.
- Building outstanding working relationships with our colleagues, clients and contractors.
- Bring innovation and better ways of working.
- Approving invoices related to works completed.
- Meeting (in person and Teams) clients to update on completed & outstanding jobs.
- Carrying out credit control duties to assist the team.
- Additional ad hoc duties where required.
If you are proactive, organised and work with attention to detail, we look forward to hearing from you.
Trainee Helpdesk Coordinator in Loughton employer: Woodford
Contact Detail:
Woodford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Helpdesk Coordinator in Loughton
✨Tip Number 1
Get to know the company! Research Woodford and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be managing emails and calls, make sure you can articulate your thoughts clearly. Role-play with a friend or use our resources to boost your confidence!
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed tasks efficiently in the past. This will demonstrate your ability to handle the coordination and administration support required for the role.
✨Tip Number 4
Don’t forget to follow up! After any interviews or meetings, send a quick thank-you note. It shows professionalism and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Trainee Helpdesk Coordinator in Loughton
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about the opportunity to help our clients and support the engineering team.
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the role of Trainee Helpdesk Coordinator. Focus on your organisational skills, attention to detail, and any previous customer service roles you've had. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can manage tasks efficiently, so show us you can communicate clearly right from the start.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Woodford!
How to prepare for a job interview at Woodford
✨Know the Company Inside Out
Before your interview, take some time to research Woodford. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Trainee Helpdesk Coordinator, exceptional customer service is key. Prepare examples from your past experiences where you've successfully handled client queries or resolved issues. This will demonstrate your ability to thrive in a customer-focused environment.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like managing multiple enquiries or dealing with a difficult client. Practise your responses to these types of questions, focusing on your problem-solving skills and ability to stay organised under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, the tools they use for managing tasks, or how success is measured in the role. This shows that you're engaged and thinking about how you can contribute to the team.
