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- Tasks: Manage customer queries and resolve complaints while maintaining a CRM database.
- Company: Thriving company that values its employees and fosters growth.
- Benefits: Company pension, free parking, and excellent training opportunities.
- Why this job: Make a real difference in customer service within a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Full-time role, Monday to Friday, with great career progression.
The predicted salary is between 28800 - 43200 £ per year.
Join a thriving company as a full-time Customer Service Administrator, where your communication skills will shine! In this role, you will manage customer queries, resolve complaints, and maintain a CRM database. This established firm values its employees and offers excellent career progression and training opportunities.
Working Monday to Friday, you will enjoy a supportive environment with perks like a company pension and free parking. If you are ready to make a difference in customer service, this is the perfect opportunity for you!
Customer Service Administrator — Office-Based, Mon–Fri in Oxford employer: Woodcraftwindows
Contact Detail:
Woodcraftwindows Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator — Office-Based, Mon–Fri in Oxford
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations and be ready to share your problem-solving skills.
✨Tip Number 3
Show off your communication skills during the interview! Be clear, concise, and friendly. Remember, they want to see how you interact with others, so let your personality shine through.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the role. Plus, it keeps you on their radar!
We think you need these skills to ace Customer Service Administrator — Office-Based, Mon–Fri in Oxford
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about communication, make sure your application reflects that! Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in customer service.
Tailor Your CV and Cover Letter: We want to see how you fit into our team! Customise your CV and cover letter to highlight your skills and experiences that align with the Customer Service Administrator role. Mention specific examples of how you've resolved customer queries or managed databases.
Be Professional but Authentic: While we appreciate professionalism, we also love authenticity! Let your personality shine through in your application. Share why you’re passionate about customer service and what makes you a great fit for our supportive environment.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this fantastic opportunity!
How to prepare for a job interview at Woodcraftwindows
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and what sets them apart in the customer service industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication is key. Prepare examples from your past experiences where you successfully managed customer queries or resolved complaints. Practising these scenarios can help you articulate your skills clearly during the interview.
✨Familiarise Yourself with CRM Systems
Since you'll be maintaining a CRM database, it’s beneficial to brush up on any relevant CRM software you’ve used before. If you’re not familiar with specific systems, do a bit of research on common features and functionalities. This shows initiative and readiness to hit the ground running.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and training opportunities. This not only demonstrates your enthusiasm for the position but also helps you gauge if the company is the right fit for you.
