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- Tasks: Manage customer queries, resolve complaints, and maintain the CRM database.
- Company: Join Woodcraft Windows, a leading supplier of timber windows and doors.
- Benefits: Enjoy a company pension, free on-site parking, and career progression opportunities.
- Why this job: Be part of a growing team with ongoing training and a supportive work culture.
- Qualifications: Experience in a phone-based role and excellent customer service skills required.
- Other info: Full-time position, Monday to Friday, based in Aylesbury.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for a full-time Customer Service Administrator to work Monday to Friday at our office at Haddenham Business Park, Pegasus Way, Aylesbury HP17 8LB.
Woodcraft Windows are a successful and established supplier and installer of timber windows and doors with our Head Office based in Haddenham, Bucks, with additional offices in North London, Bath, Oxford, Cambridge and Harrogate. Due to the continued growth of the business, we are now looking for an experienced Customer Service Administrator to join the team at Haddenham on a full-time basis.
The role will include the following:
- Manage all incoming customer queries and questions.
- Provide appropriate service and information to customers or referring customers to other departments, as required.
- Resolving customer complaints, consulting with sales, installation, and project managers.
- Maintain CRM database by entering and updating customer & project information.
- Assist estimating department with quotations and checking product availability.
- Liaise with customers throughout the sales, installation and post sales process.
- Be the customers' representative within the company.
- Handling payment transactions.
- Always adhere to all company policies and procedures.
This is an excellent opportunity to join a successful, local employer that will offer fantastic ongoing career progression, ongoing training (apprenticeships in customer service, business management or equivalent) on completion of probation period.
Applicants will have an excellent telephone manner and experience in a phone-based role, coupled with superb customer service skills and a warm and confident approach. You will also be IT literate.
Hours are, Monday – Friday, 8.00am and 5.00pm, with 60 minutes break throughout the day.
Company pension, free parking, on-site parking.
Ability to commute/relocate: Aylesbury HP17 8LB: reliably commute or plan to relocate before starting work (required).
Experience: Office software: 2 years (required).
To apply for this position, please send a copy of your CV and a covering letter to: Woodcraft Windows, Unit 28, Wheatley Business Centre, Wheatley, OX33 1XW.
Customer Service Administrator employer: Woodcraftwindows
Contact Detail:
Woodcraftwindows Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with Woodcraft Windows and their products. Understanding the specifics of timber windows and doors will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and queries. Consider role-playing scenarios with a friend to practice your responses and ensure you can convey a warm and confident approach.
✨Tip Number 3
Make sure you're comfortable using CRM software, as this is a key part of the role. If you have experience with specific systems, be ready to discuss how you've used them to manage customer information effectively.
✨Tip Number 4
Prepare questions to ask during your interview about the company's culture and growth opportunities. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills that align with the job description. Emphasise your telephone manner and IT literacy, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention how your previous experience has prepared you for managing customer queries and resolving complaints effectively.
Showcase Your Skills: Use specific examples in your application to demonstrate your customer service skills. Discuss situations where you've successfully handled customer complaints or provided exceptional service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Woodcraftwindows
✨Know the Company
Before your interview, take some time to research Woodcraft Windows. Understand their products, values, and recent developments. This will help you tailor your answers and show genuine interest in the company.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Be ready to discuss how you've handled difficult situations or resolved complaints effectively.
✨Familiarise Yourself with CRM Systems
Since maintaining a CRM database is part of the role, brush up on your knowledge of CRM software. If you have experience with specific systems, be sure to mention it during the interview.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your enthusiasm for the role and the company. Inquire about team dynamics, training opportunities, or what success looks like in this position.