At a Glance
- Tasks: Lead governance and workforce initiatives to enhance patient care and staff satisfaction.
- Company: Woodcote Medical, a vibrant practice dedicated to high-quality, compassionate care.
- Benefits: Supportive environment, professional development opportunities, and a chance to shape workplace culture.
- Other info: Join a multidisciplinary team and contribute to sustainable growth across two locations.
- Why this job: Make a real impact on patient engagement and staff wellbeing in a dynamic healthcare setting.
- Qualifications: Experience in people management, governance, or quality improvement; strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Join us in shaping a practice people want to work in and patients want to join. Woodcote Medical is seeking a people-centred Practice Manager to lead on governance, workforce, patient engagement, retention, and sustainable growth across our two-site organisation.
Main duties of the job
This is an exciting opportunity for an individual with a passion for leadership, staff development, and high-quality care. Working closely with the GP Partners, Business Manager, Operations Manager, and Patient Services Leads, you will play a pivotal role in building a thriving, values-driven workplace culture while ensuring robust governance and patient satisfaction.
About us
Woodcote Medical is a well-established suburban practice with approx. 18,000 patients across two vibrant locations. Our multidisciplinary team includes GPs, Clinical Pharmacists, ANPs, a Paramedic, Nurses, HCAs, First Contact Physios, and a large administrative and patient services team. We are a teaching practice for pharmacists, medical students, and GP Registrars, and we take pride in delivering high-quality, compassionate care to our communities in Purley and Coulsdon.
What We Offer
- A supportive, forward-thinking partnership
- Opportunities for professional development and leadership growth
- The chance to truly shape how we work and who we become.
Job responsibilities
- Lead on Governance & Quality
- Ensure the practice meets and exceeds CQC regulatory standards, preparing for inspections and embedding ongoing quality assurance.
- Lead on clinical and non-clinical governance processes, including audits, risk management, compliance, and policy development.
- Strengthen systems, processes, and reporting structures to support safe and effective care.
- Develop and implement a practice-wide people strategy, focusing on retention, wellbeing, talent development, and workforce planning.
- Support managers and team leads to develop strong, engaged teams across both sites.
- Lead initiatives that enhance staff satisfaction, resilience, and sense of belonging.
- Promote a positive, inclusive and learning-focused workplace culture.
- Lead initiatives to improve patient experience, satisfaction, and loyalty, ensuring patients choose to remain registered with the practice.
- Use patient feedback, complaints, compliments, survey data, and service utilisation trends to identify opportunities for improvement and service development.
- Work collaboratively with clinical and operational teams to enhance access, communication, and continuity of care across both practice sites.
- Develop and implement strategies to attract and retain patients, supporting sustainable list growth and strengthening the practice's reputation within the local community.
- Champion patient engagement initiatives, including participation groups, community outreach, digital communication channels, and health promotion campaigns.
- Monitor patient registration, retention, and engagement metrics, providing regular analysis and recommendations to GP Partners and the management team.
- Support the development of innovative services that meet the changing needs of the practice population while contributing to organisational sustainability and growth.
Experience
- Experienced in people management, HR, governance, or quality improvement, ideally within the NHS or a regulated environment.
- A confident communicator with excellent interpersonal skills.
- Passionate about staff wellbeing, organisational culture, and high-quality patient care.
- Able to think strategically while also delivering operational improvements.
- Skilled at building relationships and working collaboratively across teams and sites.
- Highly organised, proactive, and comfortable with complexity and change.
- Experience in primary care is desirable but not essential for the right candidate with strong governance and workforce leadership experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Practice Manager (Governance, Workforce & People) in Coulsdon employer: Woodcote Medical
Woodcote Medical is an exceptional employer that prioritises a people-centred approach, fostering a supportive and inclusive work culture across its two vibrant locations in Purley and Coulsdon. With a strong commitment to professional development and leadership growth, employees are empowered to shape the practice's future while ensuring high-quality care for approximately 18,000 patients. Join a multidisciplinary team dedicated to enhancing staff satisfaction and patient engagement, making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Practice Manager (Governance, Workforce & People) in Coulsdon
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Woodcote Medical!
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We think you need these skills to ace Practice Manager (Governance, Workforce & People) in Coulsdon
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Woodcote Medical. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Woodcote Medical and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Woodcote Medical. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Woodcote Medical's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Woodcote Medical
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Woodcote Medical.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Woodcote Medical will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Woodcote Medical and how you would contribute to adapting HR strategies.
