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- Tasks: Manage front-desk operations and ensure a secure overnight experience for guests.
- Company: The Club Company, a premium collection of golf and country clubs across the UK.
- Benefits: Free access to health club, discounted meals, and personal development opportunities.
- Why this job: Join a vibrant team and create a feel-good environment for our guests.
- Qualifications: Experience in hospitality preferred; dependability and attention to detail are key.
- Other info: Inclusive workplace that values diversity and offers excellent career growth.
The predicted salary is between 20000 - 28000 £ per year.
About Us
The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment. Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more.
Benefits
- Complimentary access to our health club, group exercise classes, and golf facilities.
- Bonus holiday days to reward long tenure because we truly value commitment.
- Wedding Day off (conditions apply).
- Birthday Day off (conditions apply).
- A paid Volunteer Day to support causes you're passionate about (available after one year’s service).
- 70% off meals while on duty and 25% off when off-duty.
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Personal development programs to support growth and for the considerable opportunities in our expanding group.
- Take advantage of our Cycle to Work scheme for a greener commute.
- Exclusive competition opportunities for team members with a golf handicap.
- Wagestream, offering financial flexibility.
- Free parking.
- Uniform provided.
The Role
We are looking for a dependable and detail-oriented Night Porter to manage our front-desk operations during the night shift. In this role, you will be the key point of contact for our guests, ensuring a seamless and secure overnight experience. Your efforts will help create a safe, comfortable environment, allowing our guests to rest easy, while maintaining the smooth operation of hotel services throughout the night. As a Night Porter, you will manage late check-ins, early check-outs, and reconcile charges from the previous day. You will be responsible for the security of the hotel and its guests, ensuring smooth communication with guests and team members through the portable phone. Your duties include monitoring key handling, turning off lights in unoccupied rooms, assisting guests with any needs, and overseeing night-time cleaning operations to ensure all areas are prepared for the following day. Additionally, you balance financial accounts, report any maintenance issues, and be prepared to manage emergency situations when needed. To help you grow in your role, you’ll attend regular training sessions and team meetings, ensuring we continue to improve and maintain excellence in all areas.
Experience & Skills Required
Experience of comparable work in a hotel/hospitality environment preferred.
Schedule
We operate a 7-days a week business, including weekends and holidays as required. Shift Type: Overnight, ensuring a smooth and secure operation during the night hours.
Embracing You
We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work. Be yourself - we like it that way!
Night Porter in Woodbury employer: Woodbury Park
Contact Detail:
Woodbury Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter in Woodbury
✨Tip Number 1
Get to know the company! Before your interview, check out The Club Company's website and social media. Familiarise yourself with their values and what makes them unique. This will help you connect during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Run through common interview questions and think about how your experience aligns with the Night Porter role. Be ready to share specific examples of how you've handled similar responsibilities in the past.
✨Tip Number 3
Dress the part! Even though it’s a night shift, showing up looking smart and professional can make a great first impression. It shows you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Night Porter in Woodbury
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the Night Porter role and how you align with our CARE values.
Tailor Your Application: Make sure to tailor your application specifically for us at The Club Company. Highlight any relevant experience in hospitality or customer service, and connect it back to how you can contribute to creating that feel-good environment we pride ourselves on.
Be Detail-Oriented: As a Night Porter, attention to detail is key! Ensure your application is free from typos and errors. This shows us that you take pride in your work and understand the importance of maintaining high standards.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Woodbury Park
✨Know the Club Company Inside Out
Before your interview, take some time to research The Club Company and its values. Familiarise yourself with their mission of providing a feel-good experience through health and wellness. This will help you align your answers with their core values during the interview.
✨Showcase Your Hospitality Experience
Since they prefer candidates with experience in a hotel or hospitality environment, be ready to discuss your previous roles. Highlight specific situations where you demonstrated attention to detail, problem-solving skills, and how you ensured guest satisfaction.
✨Emphasise Your Communication Skills
As a Night Porter, you'll need to communicate effectively with guests and team members. Prepare examples of how you've successfully handled guest inquiries or resolved issues in the past. This will show that you're capable of maintaining smooth operations during the night shift.
✨Demonstrate Your Commitment to Safety and Security
Given the responsibilities of managing security and ensuring a safe environment for guests, be prepared to discuss your approach to safety. Share any relevant experiences where you had to manage emergency situations or maintain security protocols.
