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For Companies At a Glance
- Tasks: Be the friendly face of our club, welcoming members and guests with a smile.
- Company: Join Woodbury Park, a premium golf and country club collection in the UK.
- Benefits: Enjoy free access to health facilities, bonus holiday days, and discounts on meals and spa treatments.
- Why this job: Make a positive impact in a vibrant environment while developing your customer service skills.
- Qualifications: GCSE qualification and previous service experience preferred.
- Other info: Flexible shifts available; embrace diversity and be part of an inclusive team.
About Us
The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment.
Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We’re hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.
We create a feel-good experience through our CARE values:
Caring, we are hosts with heart, helpful and respectful to customers – putting people first.
Ambitious, we are enterprising, fearless to reach the result and innovating – never giving up.
Respectful, we are considerate, establishing the needs of others, working efficiently and caring about high standards – with great attention to detail.
Energised, we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.
Benefits:
As well as a competitive salary, we offer a range of fantastic benefits designed to support your well-being, career growth, and work-life balance:
- Complimentary access to our health club, group exercise classes, and golf facilities.
- Bonus holiday days to reward long tenure – because we truly value commitment.
- Wedding Day off (conditions apply).
- Birthday Day off (conditions apply).
- A paid Volunteer Day to support causes you\\\’re passionate about (available after one year’s service).
- 70% off meals while on duty and 25% off when off-duty.
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Personal development programs to support growth and for the considerable opportunities in our expanding group.
- Take advantage of our Cycle to Work scheme for a greener commute.
- Exclusive competition opportunities for team members with a golf handicap.
- Wagestream, offering financial flexibility.
- Free parking.
- Uniform provided.
The Role
We are looking for a friendly and efficient Receptionist to join our team and provide a welcoming experience for all members and guests. You will be the first point of contact for anyone visiting the Club, greeting customers in a polite and professional manner and ensuring the reception area is always tidy and well-presented.
In this role, you will answer incoming calls, direct them to the appropriate team members, and take messages as needed. You will also assist with the registration of members, ensuring they are properly signed in or their membership cards are swiped. Additionally, you will schedule appointments for the administrative team and assist with arranging special services for members and guests when required.
You will handle payments and charges for services, address any customer complaints, and ensure that all health and safety policies are followed. You will also perform general office duties and contribute to the smooth running of the front of house operations.
If you are organised, customer-focused and take pride in presenting a professional and welcoming environment, we would love to have you as part of our team.
Experience & Skills Required
- GCSE qualification.
- Previous experience in service-oriented position desirable.
Schedule
- We operate a 7-days a week business, between 0600 to 2300
- Shift patterns will vary as per business requirements and encompass all opening hours – weekends and bank holidays
- Evening availability for functions (until 0200)
Embracing You
We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work.
Be yourself – we like it that way!
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Receptionist employer: Woodbury Park
Contact Detail:
Woodbury Park Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
First things first, make sure you know the company inside out. Woodbury Park is all about that feel-good experience, so show us you understand our CARE values. When you walk in for your interview, let your enthusiasm shine through!
✨Tip Number 2
Practice makes perfect! Role-play common receptionist scenarios with a friend or family member. Think about how you'd greet guests, handle calls, and deal with any complaints. The more prepared you are, the more confident you'll feel when it counts.
✨Tip Number 3
Dress to impress! As the first point of contact, your appearance matters. Opt for smart, professional attire that reflects the welcoming vibe of Woodbury Park. A polished look can set the tone for a great first impression.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your excitement about joining the team!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you align with our CARE values.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience that matches the Receptionist role. Focus on customer service skills and any previous roles where you’ve been the first point of contact.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points for easy reading and make sure to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Woodbury Park
✨Know the Club's Values
Before your interview, take some time to familiarise yourself with Woodbury Park's CARE values: Caring, Ambitious, Respectful, and Energised. Think of examples from your past experiences that demonstrate how you embody these values, as they are crucial for the role.
✨Practice Your Greeting
As a Receptionist, you'll be the first point of contact for members and guests. Practise a warm and professional greeting. You might even want to role-play with a friend to get comfortable with how you present yourself and handle different scenarios.
✨Prepare for Common Questions
Anticipate questions related to customer service and handling complaints. Think about how you would respond to a member who is unhappy with their experience. Show that you can remain calm and professional while finding a solution.
✨Dress the Part
Make sure to dress smartly for your interview. A professional appearance will help convey that you take the role seriously and understand the importance of maintaining a polished image at the reception area.
