At a Glance
- Tasks: Engage with potential members and promote our amazing club facilities and membership options.
- Company: Join The Club Company, a premium collection of golf and country clubs across the UK.
- Benefits: Enjoy competitive salary, free gym access, discounts, and personal development opportunities.
- Other info: Flexible shifts, inclusive culture, and a fun work environment await you!
- Why this job: Be part of a vibrant team that promotes health, wellness, and an exceptional member experience.
- Qualifications: Customer service experience is essential; sales experience is a bonus!
The predicted salary is between 25000 - 30000 € per year.
About Us
The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment. Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more.
Our CARE Values:
- Caring: we are hosts with heart, helpful and respectful to customers – putting people first.
- Ambitious: we are enterprising, fearless to reach the result and innovating – never giving up.
- Respectful: we are considerate, establishing the needs of others, working efficiently and caring about high standards - with great attention to detail.
- Energised: we are smile seekers, setting a positive tone and enjoying what we do!
Benefits:
- Competitive salary.
- Complimentary access to our health club, group exercise classes, and golf facilities.
- Bonus holiday days to reward long tenure.
- Wedding day off (conditions apply).
- Birthday day off (conditions apply).
- Paid Volunteer Day to support causes you’re passionate about (available after one year’s service).
- 70% off meals while on duty and 25% off when off-duty.
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member, available after probation and on a minimum 16 hours per week contract.
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Personal development programs to support growth and for the considerable opportunities in our expanding group.
- Cycle to Work scheme for a greener commute.
- Exclusive competition opportunities for team members with a golf handicap.
- Wagestream, offering financial flexibility.
- Free parking.
- Uniform provided.
The Role
We are looking for an enthusiastic and motivated individual to join our team as a Membership Sales Advisor at The Club. In this role, you will provide valuable information about the Club’s facilities, membership packages, and pricing, either in person or over the phone, to prospective members. You will play a key role in driving membership retention through regular touchpoint calls and follow‑ups with existing members. Your responsibilities will include managing the sales process from initial lead generation to successful outreach, handling telephone and web inquiries, and ensuring prospective members are fully informed about our offerings. You’ll conduct orientation programmes for new members, provide tours for potential members, and ensure all membership applications are completed accurately. With a deep knowledge of our services, you will work to cross‑sell, upsell, and contribute to the achievement of monthly lead generation targets. Additionally, you’ll maintain our membership database, encourage referrals from existing members, and ensure all procedures for processing applications are followed. You will also stay informed on health and safety procedures and ensure the highest standards of personal presentation and hygiene. If you are passionate about delivering exceptional service and helping others discover the value of being a part of our Club, we would love to hear from you!
Experience & Skills Required:
- Customer service experience required.
- Sales experience desirable but not essential.
Schedule:
We operate a 7‑days a week business, between 06:00 to 23:00. Shift patterns will vary as per business requirements and encompass all opening hours – weekends and bank holidays. Evening availability for functions (until 02:00).
Embracing You:
We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work. Be yourself – we like it that way!
Membership Sales Advisor in Warwick employer: Woodbury-Park-Hotel-
The Club Company is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With competitive salaries, generous benefits including complimentary access to health and fitness facilities, and opportunities for personal growth, we foster an environment where team members can thrive. Our picturesque locations and commitment to high service standards create a rewarding atmosphere for those passionate about delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Sales Advisor in Warwick
✨Tip Number 1
Get to know The Club Company inside out! Familiarise yourself with our facilities, membership packages, and the overall vibe of our clubs. This way, when you chat with potential members, you can share your enthusiasm and knowledge, making them feel excited about joining us.
✨Tip Number 2
Practice your people skills! Since we’re all about caring and being helpful, make sure you’re ready to engage with customers in a friendly and respectful manner. Role-play common scenarios with friends or family to boost your confidence before those real conversations.
✨Tip Number 3
Follow up like a pro! After initial chats with potential members, don’t forget to reach out again. A simple call or message can show that you care and are genuinely interested in helping them find the right membership for their lifestyle.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to be part of our team. Don’t miss out on this opportunity to join a fantastic workplace!
We think you need these skills to ace Membership Sales Advisor in Warwick
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see how excited you are about joining our team and helping others discover the amazing experiences we offer at The Club.
Tailor Your Application:Make sure to customise your application to highlight your relevant skills and experiences. Mention any customer service or sales experience you have, and how it aligns with our mission of providing a feel-good environment for our members.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications quickly!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the Membership Sales Advisor role. Plus, it’s super easy!
How to prepare for a job interview at Woodbury-Park-Hotel-
✨Know the Club Inside Out
Before your interview, make sure you’re familiar with The Club Company’s facilities and offerings. Research their golf courses, fitness amenities, and wellness programmes. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Membership Sales Advisor, customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight how you’ve handled inquiries or resolved issues, as this will demonstrate your ability to put people first, aligning with the company’s CARE values.
✨Be Enthusiastic and Positive
The Club Company values an energised atmosphere, so let your enthusiasm shine through during the interview. Smile, maintain eye contact, and express your excitement about the opportunity to contribute to a feel-good environment. This will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the company culture. Ask about their approach to member retention or how they support personal development. This shows you’re engaged and serious about being part of their team.
