At a Glance
- Tasks: Drive operational excellence and enhance customer experience at our premium golf and country clubs.
- Company: Join The Club Company, a leading collection of golf and country clubs in the UK.
- Benefits: Enjoy complimentary health club access, bonus holiday days, and discounts on meals and spa treatments.
- Other info: Opportunities for personal development and career growth in an expanding group.
- Why this job: Make a real impact by improving customer experiences in a vibrant and supportive environment.
- Qualifications: Dynamic leadership skills and a passion for customer service are essential.
The predicted salary is between 40000 - 50000 € per year.
About Us
The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment. Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We’re hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.
We create a feel-good experience through our CARE values:
- Caring – we are hosts with heart, helpful and respectful to customers – putting people first.
- Ambitious – we are enterprising, fearless to reach the result and innovating – never giving up.
- Respectful – we are considerate, establishing the needs of others, working efficiently and caring about high standards – with great attention to detail.
- Energised – we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.
Benefits
- Complimentary access to our health club, group exercise classes, and golf facilities.
- Bonus holiday days to reward long tenure - because we truly value commitment.
- Wedding Day off (conditions apply).
- Birthday Day off (conditions apply).
- A paid Volunteer Day to support causes you're passionate about (available after one year’s service).
- 70% off meals while on duty and 25% off when off-duty.
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Personal development programs to support growth and for the considerable opportunities in our expanding group.
- Take advantage of our Cycle to Work scheme for a greener commute.
- Exclusive competition opportunities for team members with a golf handicap.
- Wagestream, offering financial flexibility.
- Free parking.
- Uniform provided.
The Role
We are seeking a dynamic individual to drive continuous improvement and operational excellence at The Club Company, ensuring alignment with our brand standards. You will analyse customer feedback, identify areas for improvement, and provide strategic direction to enhance customer ratings. Your role will also involve addressing customer needs and overseeing site operations in the absence of the Club Director or General Manager. You’ll lead team engagement, ensure adherence to standards and safety, and step in for leadership when required. Monitoring performance targets, leading team meetings, and collaborating across teams will be key to maintaining smooth operations. Additionally, you’ll mentor your team to ensure exceptional service, optimise resources, and handle customer correspondence, including managing the 'Feed It Back' dashboard and resolving escalated complaints. As part of the role, you'll also take on Duty Manager shifts, working closely with the team to ensure smooth daily operations and providing leadership and support when needed. This collaborative aspect of the role offers the chance to grow together and contribute to the overall success of the venue.
Head of Club Experience employer: Woodbury-Park-Hotel-
The Club Company is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With benefits like complimentary access to health facilities, generous holiday allowances, and personal development programmes, we foster a supportive environment where team members can thrive. Our picturesque locations and commitment to high standards create a rewarding atmosphere for those passionate about delivering outstanding customer experiences in the leisure and wellness sector.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Club Experience
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join golf clubs, or even hit up local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for the club experience shine through. Share your ideas on how to enhance customer satisfaction and make it clear that you’re all about creating that feel-good environment.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! It shows you’re genuinely interested in being part of The Club Company. Plus, it gives us a better chance to see your application and understand why you’d be a great fit for our team.
✨Tip Number 4
Prepare for interviews by researching our CARE values. Think about how you embody these traits in your previous roles. Be ready to share specific examples of how you’ve cared for customers, been ambitious, respected your colleagues, and energised your teams!
We think you need these skills to ace Head of Club Experience
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating a feel-good experience for our members. Share your love for golf, fitness, and wellness – it’ll make your application stand out!
Tailor Your Application:Make sure to customise your application to reflect our CARE values. Highlight your experiences that demonstrate being caring, ambitious, respectful, and energised. We’re looking for someone who aligns with our mission, so show us how you fit into our culture!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and fluff. Use bullet points if necessary to make your skills and experiences easy to read. Remember, we want to get to know you quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Club Company!
How to prepare for a job interview at Woodbury-Park-Hotel-
✨Know the Club Company Inside Out
Before your interview, dive deep into understanding The Club Company's mission, values, and offerings. Familiarise yourself with their CARE values: Caring, Ambitious, Respectful, and Energised. This will not only help you align your answers but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Head of Club Experience, you'll be leading teams and ensuring high standards. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations, like managing customer complaints or improving service standards. Think about potential scenarios related to club operations and have a few strategies ready to discuss how you'd tackle them effectively.
✨Emphasise Your Passion for Customer Experience
The Club Company prides itself on providing a feel-good experience. Be ready to share your thoughts on what exceptional customer service looks like and how you can contribute to enhancing the overall member experience. Highlight any relevant experience in hospitality or customer service roles.
