At a Glance
- Tasks: Manage front-desk operations and ensure a secure overnight experience for guests.
- Company: Join The Club Company, a premium collection of golf and country clubs across the UK.
- Benefits: Enjoy complimentary health club access, bonus holiday days, and discounts on meals and spa treatments.
- Other info: Opportunities for personal development and career growth in a supportive team.
- Why this job: Be the key point of contact for guests and create a feel-good environment at our clubs.
- Qualifications: Dependable, detail-oriented, and able to manage night-time operations effectively.
The predicted salary is between 20000 - 25000 £ per year.
About Us
The Club Company is a premium collection of 18 golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel‑good environment. Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel‑good experience through health and wellness, golf and more.
Benefits
- Complimentary access to our health club, group exercise classes, and golf facilities.
- Bonus holiday days to reward long tenure - because we truly value commitment.
- Wedding Day off (conditions apply).
- Birthday Day off (conditions apply).
- A paid Volunteer Day to support causes you're passionate about (available after one year’s service).
- 70% off meals while on duty and 25% off when off‑duty.
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
- Access to our Employee Assistance Programme, offering support for any challenges you may face.
- Personal development programs to support growth and for the considerable opportunities in our expanding group.
- Take advantage of our Cycle to Work scheme for a greener commute.
- Exclusive competition opportunities for team members with a golf handicap.
- Wagestream, offering financial flexibility.
- Free parking.
- Uniform provided.
The Role
We are looking for a dependable and detail‑oriented Night Porter to manage our front‑desk operations during the night shift. In this role, you will be the key point of contact for our guests, ensuring a seamless and secure overnight experience. Your efforts will help create a safe, comfortable environment, allowing our guests to rest easy, while maintaining the smooth operation of hotel services throughout the night.
As a Night Porter, you will manage late check‑ins, early check‑outs, and reconcile charges from the previous day. You will be responsible for the security of the hotel and its guests, ensuring smooth communication with guests and team members through the portable phone. Your duties include monitoring key handling, turning off lights in unoccupied rooms, assisting guests with any needs, and overseeing night‑time cleaning operations to ensure all areas are prepared for the following day. Additionally, you’ll balance financial accounts, report any maintenance issues, and be prepared to manage emergency situations when needed. To help you grow in your role, you’ll attend regular training sessions and team meetings, ensuring we continue to improve and maintain excellence in all areas.
Night Porter in Devon employer: Woodbury-Park-Hotel-
The Club Company is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. As a Night Porter, you will enjoy a range of benefits including complimentary access to health and fitness facilities, generous holiday allowances, and personal development programmes, all within the stunning surroundings of our golf and country clubs. Join us in creating a feel-good experience for our guests while being part of a supportive team that values commitment and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Devon
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might know about openings or can put in a good word for you. Remember, it’s all about who you know!
✨Tip Number 2
Be proactive and visit our clubs! Pop in during quieter hours, introduce yourself, and express your interest in the Night Porter role. This shows initiative and gives you a chance to make a personal connection with the team.
✨Tip Number 3
Prepare for the interview by researching our CARE values. Think of examples from your past experiences that demonstrate how you embody these values. We love seeing candidates who align with our mission and culture!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and our fantastic benefits right there!
We think you need these skills to ace Night Porter in Devon
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application specifically for the Night Porter role. Highlight your relevant experience and skills that align with our CARE values. This shows us you’re genuinely interested in joining our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Woodbury-Park-Hotel-
✨Know the Club Company Inside Out
Before your interview, take some time to research The Club Company and its values. Understand their mission of providing a feel-good experience through health and wellness, and be ready to discuss how you can contribute to that atmosphere as a Night Porter.
✨Showcase Your Attention to Detail
As a Night Porter, attention to detail is crucial. Prepare examples from your past experiences where you've demonstrated this skill, whether it’s managing guest requests or ensuring security protocols are followed. Highlighting these will show you’re the right fit for maintaining high standards.
✨Emphasise Your Customer Service Skills
Since you'll be the key point of contact for guests during the night, it's important to showcase your customer service skills. Think of specific instances where you've gone above and beyond for a customer, and be ready to share those stories during the interview.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle emergencies. Practice responses to potential situations you might face as a Night Porter, such as dealing with late check-ins or managing maintenance issues, to demonstrate your readiness for the role.
