At a Glance
- Tasks: Engage with potential members and promote our amazing club facilities and membership options.
- Company: Join The Club Company, a premium collection of golf and country clubs across the UK.
- Benefits: Enjoy competitive salary, free health club access, and discounts on meals and spa treatments.
- Other info: Flexible shifts, personal development opportunities, and a fun, inclusive work environment.
- Why this job: Be part of a vibrant team that promotes wellness and a feel-good lifestyle.
- Qualifications: Customer service experience is essential; sales experience is a bonus!
The predicted salary is between 20800 - 25000 £ per year.
About Us
The Club Company is a premium collection of golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel‑good environment. Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel‑good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We’re hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.
CARE values
- Caring: we are hosts with heart, helpful and respectful to customers – putting people first.
- Ambitious: we are enterprising, fearless to reach the result and innovating – never giving up.
- Respectful: we are considerate, establishing the needs of others, working efficiently and caring about high standards - with great attention to detail.
- Energised: we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.
Benefits
- Competitive salary
- Complimentary access to our health club, group exercise classes, and discounted golf facilities.
- Bonus holiday days to reward long tenure.
- Wedding day off (conditions apply).
- Birthday day off (conditions apply).
- A paid volunteer day to support causes you're passionate about (available after one year’s service).
- 70% off meals while on duty and 25% off when off‑duty.
- 25% off retail.
- 25% off spa treatments (if booked and taken on the day).
- Discounted membership for a friend or family member (available after probation and on a minimum 16 hours per week contract).
- Employee Assistance Programme.
- Personal development programmes.
- Cycle to Work scheme.
- Exclusive competition opportunities for team members with a golf handicap.
- Wagestream – financial flexibility.
- Free parking.
- Uniform provided.
The Role
We are looking for an enthusiastic and motivated individual to join our team as a Membership Sales Advisor at The Club. In this role, you will provide valuable information about the Club’s facilities, membership packages and pricing, either in person or over the phone, to prospective members. You will play a key role in driving membership retention through regular touchpoint calls and follow‑ups with existing members. Your responsibilities will include managing the sales process from initial lead generation to successful outreach, handling telephone and web inquiries, and ensuring prospective members are fully informed about our offerings. You’ll conduct orientation programmes for new members, provide tours for potential members and ensure all membership applications are completed accurately. With a deep knowledge of our services, you will work to cross‑sell, upsell, and contribute to the achievement of monthly lead generation targets. Additionally, you’ll maintain our membership database, encourage referrals from existing members, and ensure all procedures for processing applications are followed. You will also stay informed on health and safety procedures and ensure the highest standards of personal presentation and hygiene. If you are passionate about delivering exceptional service and helping others discover the value of being a part of our Club, we would love to hear from you!
Experience & Skills Required
- Customer service experience required.
- Sales experience desirable but not essential.
Schedule
We operate a 7‑days a week business, between 0600 to 2300. Shift patterns will vary as per business requirements and encompass all opening hours - weekends and bank holidays. Evening availability for functions (until 0200).
Embracing You
We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work. Be yourself – we like it that way!
Membership Sales Advisor in Colchester employer: Woodbury-Park-Hotel-
The Club Company is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and development. With competitive salaries, complimentary access to health facilities, and unique benefits like a paid volunteer day and birthday off, we foster a supportive environment where team members can thrive. Our picturesque locations and commitment to high service standards create a feel-good atmosphere, making it a rewarding place to work for those passionate about health, wellness, and customer service.
