Practice Manager in England

Woodbank Surgery is seeking an enthusiastic, proactive and experienced Practice Manager to lead the day-to-day operations of our busy GP Practice. This is an exciting opportunity for a motivated individual with strong leadership, organisational and communication skills who is passionate about delivering high-quality patient care and supporting an effective, patient-focused primary care service. The successful candidate will ensure the smooth running of the Practice, maintaining high standards of patient care, staff wellbeing, contractual requirements, regulatory compliance and financial management.

Benefits:

• Salary will be dependent on Qualifications and Experience
• 6 weeks Annual Leave (pro-rata) plus Bank Holidays
• Membership of Healthshield for additional healthcare benefits

Main duties of the job:

• Practice Operations and Leadership:
• To oversee the daily operational management of the Practice, ensuring services run efficiently and effectively.
• Provide leadership, guidance and support to the Practice team, leading and developing the Administrative and Reception team.
• Manage HR processes, rotas, recruitment and staff performance.
• Oversee finance, claims and contractual requirements (QOF, BECCOR, CQRS), budgeting and payroll processes reporting to our centralised office on the same.
• Drive quality improvement, digital transformation and patient experience initiatives.
• Support the Practice in achieving strategic and operational objectives.
• About us:
• Woodbank Surgery is an ambitious forward-thinking and rapidly expanding GP Practice serving over 7000 patients. We are proud of our strong team culture, commitment to high-quality patient care and our proactive approach to developing services that meet the needs of our growing community.
• We are a supportive and friendly team where your own experience, ideas and leadership will be valued and can help shape the next chapter of our continued growth and success.
• We are a busy GP Practice of 3 GPs, 1 Clinical Pharmacist, 1 Advanced Nurse Clinician, Practice Nurses, Healthcare Assistant and Administration and Reception personnel. We work collaboratively with Horizon PCN who provide ARRS roles to the Practice.
• Job responsibilities:
• Leadership & Management:
• Lead and support clinical and administrative teams to deliver high-quality services.
• Maintain a positive, collaborative working culture with strong communication across the Practice.
• Ensure the Practice meets its strategic aims and adapts to NHS targets and service changes.
• Operational Management:
• Oversee day-to-day running of the Practice, ensuring safe, effective and patient-centred operations.
• Develop and manage appointment systems.
• Ensure accurate and compliant record keeping.
• Oversee and manage the complaints process.
• Engage with the Practice's Patient Participation Group (PPG).
• Liaise with local health organisations and external stakeholders.
• Finance & Business Planning:
• Manage income and expenditure systems (invoicing, banking, petty cash etc).
• Financial reporting for income, expenditure and payroll reporting to the Central Office for processing of Accounts and Payroll.
• Making sure financial risks are identified and mitigated, taking action where needed; maintaining up-to-date financial records.
• Ensure compliance with NHS England contractual requirements.
• Managing and maximising QOF, BECCOR and other enhanced service and contractual targets.
• Identify opportunities to improve profitability, increase income and reduce costs.
• Human Resources:
• Recruit, induct and train and supervise non-clinical staff.
• Conduct appraisals, manage performance and support staff development.
• Ensure HR Policies and procedures are followed.
• Governance & Compliance:
• Ensure the Practice meets CQC standards and maintains robust governance systems.
• Oversee risk management, health and safety and safeguarding processes.
• Maintain policies, protocols and audit cycles.
• IT & Information Management:
• Oversee Practice IT systems, ensuring data security and efficient digital workflows.
• Experience of EMIS clinical system.
• Ensure the Practice environment is safe, well-maintained and compliant with regulations.
• Manage contracts for cleaning, maintenance and equipment servicing.
• Support the Practice's current application for improvement grant and developing the Practice premises further.

Person Specification:

• Knowledge and Skills:
• Experience of working with the general public.
• Experience of working and managing a multi-disciplinary team.
• NHS or GP Practice experience.
• Experience of performance management, including appraisals, disciplinary and staff development.
• Excellent leadership skills.
• Ability to work as a team member and autonomously.
• Good organisational skills.
• Ability to drive and deliver change effectively.
• Ability to motivate teams and promote and maintain a positive working environment.
• Educated to Degree level in healthcare or business management.
• Experience of EMIS.
• Qualifications:
• GCSE Grades A-C (or equivalent) in English and Maths.
• Experience as a General Practice Manager.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.