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For Companies At a Glance
- Tasks: Be the friendly face of Wood, managing reception and travel bookings.
- Company: Join Wood, a global leader in consulting and engineering with 35,000 employees worldwide.
- Benefits: Enjoy a full-time role with opportunities for growth and a diverse work environment.
- Why this job: Perfect for those who love interacting with people and want to make an impact in a dynamic team.
- Qualifications: High school education preferred; excellent customer service skills and Microsoft Office knowledge required.
- Other info: First Aid training is a plus; embrace a culture of diversity and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Wood is recruiting for a Receptionist/Travel Coordinator to join its Operations team to provide reception, travel booking, mail services and administration assistance to the Stockton office. The successful candidate will support the facilities team in achieving their organisational targets in a proactive, effective, confidential manner.
Responsibilities
- Front of house – first point of contact for Wood employees, clients and visitors. Meet and greet guests, sign them in, issue passes and communicate induction details.
- Carry out new starter inductions, prepare new passes and share relevant information.
- Main reception telephone – handling incoming calls.
- General administration duties as requested, including HSSE documentation, updating office handbooks, preparing weekly incident wardens and first aider itineraries, maintaining logs and other administration duties as required.
- Book/manage travel arrangements including car hire, hotels, flights and rail.
- Incident coordination support for HSSE in the office (fire and first aid incidents).
- Super users of Cloud Booking for meeting room, desk and hot desk bookings; update data and manage meeting room setup, including AV equipment.
- Order/recharge stationery and manage catering requirements for meetings as needed.
- Super users of Ergo Global workstation assessment system; assist with equipment requirements and highlight issues.
- Manage office courier and postal requirements.
- Raise purchase orders in the iProcurement system when requested.
- Update weekly office communications using PowerPoint for display on office TVs.
Qualifications
- High school education or equivalent experience is preferred.
- Excellent customer service skills with a high level of tact, diplomacy and confidentiality.
- Good knowledge of Microsoft Word, Excel, PowerPoint and Outlook.
- Desirable: First Aid Trained.
About Us
Wood is a global leader in consulting and engineering, helping to unlock solutions to critical challenges in energy and materials markets. We provide consulting, projects and operations solutions in 60 countries, employing around 35,000 people. www.woodplc.com
Diversity Statement
We are an equal opportunity employer that recognises the value of a diverse workforce. All suitably qualified applicants will receive consideration for employment on the basis of objective criteria and without regard to race, colour, age, religion, gender, national origin, disability, sexual orientation, gender identity or other characteristics in accordance with applicable laws.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Administrative
- Industries
- Professional Services
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Receptionist/Travel Coordinator employer: Wood
Contact Detail:
Wood Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Travel Coordinator
✨Tip Number 1
Familiarise yourself with the company culture at Wood. Understanding their values and mission can help you align your responses during any interviews or discussions, showing that you're a good fit for the team.
✨Tip Number 2
Practice your customer service skills. As a Receptionist/Travel Coordinator, you'll be the first point of contact for many people. Role-play scenarios with friends or family to enhance your greeting and communication techniques.
✨Tip Number 3
Get comfortable with the tools mentioned in the job description, like Microsoft Office and the Cloud Booking system. Familiarity with these platforms will not only boost your confidence but also demonstrate your proactive approach to the role.
✨Tip Number 4
Network with current or former employees of Wood on platforms like LinkedIn. They can provide insights into the interview process and what the company values in its employees, giving you an edge in your application.
We think you need these skills to ace Receptionist/Travel Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Receptionist/Travel Coordinator. Emphasise your customer service skills, administration experience, and familiarity with travel booking.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you are a great fit for Wood. Mention specific examples from your past experiences that demonstrate your ability to handle front-of-house duties and manage travel arrangements.
Highlight Technical Skills: Since the role requires proficiency in Microsoft Office applications, ensure you mention your experience with Word, Excel, PowerPoint, and Outlook. If you have any experience with booking systems or office management software, include that as well.
Showcase Soft Skills: In your application, emphasise your soft skills such as tact, diplomacy, and confidentiality. These are crucial for a role that involves interacting with clients and managing sensitive information.
How to prepare for a job interview at Wood
✨Showcase Your Customer Service Skills
As a Receptionist/Travel Coordinator, you'll be the first point of contact for visitors and clients. Make sure to highlight your previous customer service experience and how you handle various situations with tact and diplomacy.
✨Familiarise Yourself with Travel Coordination
Since the role involves booking travel arrangements, brush up on your knowledge of travel logistics. Be prepared to discuss any relevant experience you have in managing travel bookings, including flights, hotels, and car hire.
✨Demonstrate Your Administrative Abilities
The job requires various administrative tasks, so be ready to talk about your proficiency with Microsoft Office tools like Word, Excel, and PowerPoint. Mention any specific projects where you've successfully managed documentation or office communications.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially in emergency situations like fire or first aid incidents. Think of examples from your past experiences where you had to act quickly and effectively under pressure.
