At a Glance
- Tasks: Lead the Member Concierge team and ensure exceptional service for all members.
- Company: Join Third Space, a luxury health club chain in London with a vibrant culture.
- Benefits: Enjoy complimentary memberships, discounts on services, and a dynamic work environment.
- Other info: Exciting career growth opportunities as we expand our clubs across London.
- Why this job: Be part of a growing company that values personal connections and member satisfaction.
- Qualifications: Passion for helping others, strong organisational skills, and attention to detail.
The predicted salary is between 26302 - 32146 £ per year.
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.
Our people are the creators that bring the space to life.
We’re a team of motivators, inventors, and coaches; always striving to grow and evolve.
It’s not just a job, it’s a lifestyle.
We inspire our members to fulfil their lives and they rely on us…and we wouldn’t have it any other way.
This is our space.
With plans to more than double our estate in the next 5 years, now is the time to join Third Space and be a part of a company that genuinely strives to be the Best in Class.
We are now looking for a Reception and Natural Fitness Food Manager to join our Wood Wharf club, which opened in May 2024.
This role will oversee front of house areas and all areas of operation of Natural Fitness Food and will work close with the Operations Manager, while leading, training and providing support to the Member Concierge team.
About the role
- Lead and support all members of the Concierge team.
Responsible for the recruitment, onboarding, induction and ongoing development of every Concierge team member, including training and briefing of all NFF products, promotions and changes within offering.
- Drive member interactions from your team, ensuring each member receives a personalised service, building their trust with each interaction and forming long lasting professional relationships.
- Understanding the impact on the Concierge departments operations on our NPS and serving as a role model to demonstrate appropriate behaviours.
- Help members with every request in a clear and timely manner, giving accurate information about the club’s updates, procedures and policies, always striving for member satisfaction.
- Carries our all required Duty Manager tasks to the required standard, ensuring their team do the same.
E. g. club walks, pool tests, gym open and close, toping up amenities and first aid kits.
- Act as the company ambassador ensuring all customers receive outstanding service by offering advice where requested and providing information on NFF food & shake products, as well as any third-party products or promotions that we may be running
- Order all stock required within parameters set and manage wastage to an acceptable level, ensuring our margins are within the right frame.
About you
- You love helping people and going out of your way to make peoples day
- Are exceptionally organised and always look for ways to improve best practice
- Have great attention to detail and set a high bar when it comes to member experience
As well as the usual you get for turning up for work, you and a buddy will get complimentary memberships to all of our amazing health clubs to attend as many cycling classes as your legs will allow!
You will also receive discounted prices within our restaurant, Spa, Medical, Retail and Natural Fitness Food offerings as well as with our first-class Personal Trainers.
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Member Concierge Manager employer: Wood Wharf - Concierge
At Third Space, we pride ourselves on being more than just a workplace; we are a community of passionate individuals dedicated to creating exceptional fitness experiences. As a Member Concierge, you will enjoy a complimentary luxury gym membership, a competitive salary, and the opportunity to grow within a dynamic team that values motivation and personal development. Join us in a vibrant environment where your contributions truly matter and help inspire our members to lead fulfilling lives.
StudySmarter Expert Advice🤫
We think this is how you could land Member Concierge Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Wood Wharf - Concierge. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Wood Wharf - Concierge
Don't be shy about reaching out to Wood Wharf - Concierge directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Member Concierge Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Wood Wharf - Concierge and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Wood Wharf - Concierge
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
