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- Tasks: Deliver tailored training and demos to help clients maximise their use of Wood Mackenzie's research.
- Company: Join Wood Mackenzie, a global leader in energy analytics and insights.
- Benefits: Competitive salary, travel opportunities, and a chance to work with industry experts.
- Why this job: Make a real impact by enhancing customer experiences and driving value from our research.
- Qualifications: Strong communication skills and a passion for customer education.
- Other info: Dynamic role with opportunities for growth and collaboration across various sectors.
The predicted salary is between 36000 - 60000 £ per year.
Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape. For over 50 years our work has guided the decisions of the world’s most influential energy producers, utilities companies, financial institutions and governments. Now, with the world’s energy system more complex and interconnected than ever before, sector-specific views are no longer enough. That’s why we’ve redefined what’s possible with Intelligence Connected.
By fusing our unparalleled proprietary data with the sharpest analytical minds, all supercharged by Synoptic AI, we deliver a clear, interconnected view of the entire value chain. Our trusted team of 2,700 experts across 30 countries breaks siloes and connects industries, markets and regions across the globe. This empowers our customers to identify risk sooner, spot opportunities faster and recalibrate strategy with confidence – whether planning days, weeks, months or decades ahead.
About The Role
The role of Lead Customer Education Specialist / Trainer is to support retention through understanding clients' workflows and providing comprehensive bespoke training and demonstrations to ensure that clients extract the highest value from Wood Mackenzie’s research. If you are passionate about maximizing impact and creating exceptional experience for every customer, join us!
Working within the Customer Organisation, the Lead Customer Education Specialist / Trainer is a key member of the Customer Education team and will need to work across research, products, and consultancy to ensure a consistent client message is delivered. The role will involve travel within the region. It’s an exciting role as you will engage with Wood Mackenzie customers across multiple industry segments and ensure our customers maximise the full potential of Wood Mackenzie’s research subscription and solutions.
Main Responsibilities
- Build an in-depth comprehensive knowledge of the products and product roadmap in your allocated vertical.
- Demonstrate excellence in analysing client needs and create tailored workflow solutions that maximize the value of Wood Mackenzie content to clients.
- Embed our products with customers by delivering workflow-based training and demo sessions to increase users, usage and support cross sell, upsell, retention and new business development.
- Answer level 3 inbound queries from customers within your product vertical, ensuring a timely and comprehensive response.
- Support Customer Support Specialists and Customer Education Specialists answer complex queries by swarming.
Lead Customer Education Specialist / Trainer in London employer: Wood Mackenzie
Contact Detail:
Wood Mackenzie Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Customer Education Specialist / Trainer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Wood Mackenzie on LinkedIn. Ask them about their experiences and any tips they might have for landing the Lead Customer Education Specialist role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by understanding Wood Mackenzie's products inside out. Dive into their research and think about how you can help clients maximise their value. Show us your passion for customer education and how you can make a difference!
✨Tip Number 3
Practice your presentation skills! As a trainer, you'll need to demonstrate complex concepts clearly. Create mock training sessions with friends or family to refine your delivery and get comfortable with the material.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Wood Mackenzie team!
We think you need these skills to ace Lead Customer Education Specialist / Trainer in London
Some tips for your application 🫡
Know the Role Inside Out: Before you start writing your application, make sure you understand the Lead Customer Education Specialist role thoroughly. Dive into the job description and highlight how your skills and experiences align with what Wood Mackenzie is looking for. This will help us see that you’re genuinely interested and a great fit!
Tailor Your Application: Don’t just send a generic application! We want to see how your unique background and experiences relate specifically to the role. Use keywords from the job description and showcase relevant examples from your past work that demonstrate your ability to excel in this position.
Showcase Your Passion: We love candidates who are passionate about customer education and making an impact. In your application, share why you’re excited about this role and how you can contribute to enhancing the customer experience at Wood Mackenzie. Let your enthusiasm shine through!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Wood Mackenzie and what we stand for!
How to prepare for a job interview at Wood Mackenzie
✨Know Your Stuff
Make sure you have a solid understanding of Wood Mackenzie's products and services. Familiarise yourself with their research and how it impacts various industries. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Tailor Your Approach
Prepare to discuss how you can create bespoke training solutions for clients. Think about specific examples from your past experience where you've successfully tailored training or support to meet client needs. This shows that you can think on your feet and adapt to different situations.
✨Engage with the Interviewers
During the interview, don’t just wait for questions to be asked. Engage with your interviewers by asking insightful questions about their workflows and challenges. This not only shows your curiosity but also helps you understand how you can add value to their team.
✨Showcase Your Communication Skills
As a Lead Customer Education Specialist, clear communication is key. Be prepared to demonstrate your ability to explain complex concepts simply. You might even want to practice explaining a Wood Mackenzie product or service as if you were training a client, showcasing your teaching skills.
