Salesforce Administrator (Specialist)

Wood Mackenzie is the global leader in analytics, insights and proprietary data across the entire energy and natural resources landscape. For over 50 years our work has guided the decisions of the world’s most influential energy producers, utilities companies, financial institutions and governments.

Now, with the world’s energy system more complex and interconnected than ever before, sector-specific views are no longer enough. That’s why we’ve redefined what’s possible with Intelligence Connected. By fusing our unparalleled proprietary data with the sharpest analytical minds, all supercharged by Synoptic AI, we deliver a clear, interconnected view of the entire value chain. Our trusted team of 2,700 experts across 30 countries breaks siloes and connects industries, markets and regions across the globe. This empowers our customers to identify risk sooner, spot opportunities faster and recalibrate strategy with confidence – whether planning days, weeks, months or decades ahead.

Role Overview

As our Salesforce Administrator, you'll be the driving force behind a platform used daily by teams across the globe, ensuring it works smarter, faster, and more effectively for everyone who depends on it. You'll sit at the intersection of technology and business, translating complex operational needs into elegant platform solutions—shaping how our people work and directly enabling commercial success, whilst ensuring data quality, security, and usability. Wood Mackenzie follows a hybrid work structure where employees are to be in the office a minimum of 2 days per week.

Key Responsibilities

• Platform Management
• Configure Salesforce objects, fields, page layouts, record types, and validation rules
• Manage user accounts, profiles, roles, permission sets, and access controls
• Maintain system security and data integrity
• Automation & Configuration
• Build and manage automation using Flows, Approval Processes, Apex, Validation Rules, APIs, Dynamic Forms etc
• Create reports and dashboards for business insights
• Customize Salesforce using declarative tools (no/low code)
• Data Management
• Import, export, and clean data using tools like Data Loader
• Perform regular data audits and deduplication
• Manage backups and data recovery processes
• Be familiar with OwnBackup Archiving tools
• System Optimization
• Gather requirements from stakeholders and translate them into Salesforce solutions
• Monitor platform usage and recommend improvements
• Stay current with Salesforce releases and new features

Required Skills & Qualifications

• Technical Skills
• Strong knowledge of Salesforce configuration
• Experience with Flows and automation tools
• Reporting and dashboard creation
• Basic understanding of Salesforce data model
• Familiarity with AppExchange apps
• Knowledge of Apex code
• Soft Skills
• Strong problem-solving and analytical skills
• Excellent communication with technical and non-technical users
• Attention to detail
• Ability to manage multiple requests and priorities
• Education & Certifications
• Salesforce Certified Administrator
• Platform App Builder and Agentforce certifications are a plus

Typical Tools Used

• Salesforce Setup
• Data Loader
• Salesforce Flow Builder
• Reports & Dashboards
• AppExchange
• Jira
• Copado
• OwnBackUp Archive

We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of their race, colour, religion, age, sex, national origin, disability or protected veteran status.