At a Glance
- Tasks: Lead and develop a team of Customer Success Managers in the Power & Tech sector.
- Company: Join a forward-thinking company focused on customer success and innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse team that values inclusivity and collaboration.
- Why this job: Make a real impact by driving customer success in the evolving power and energy landscape.
- Qualifications: 2-3+ years of leadership experience in Customer Success or related fields.
The predicted salary is between 60000 - 80000 £ per year.
Main Responsibilities
- Team Leadership: Lead, coach, and develop a team of Customer Success Managers supporting Power & Tech customers. Build a culture of accountability, customer empathy, and proactive engagement. Support skill development in adoption management, customer health assessment, and renewal preparation.
- Customer Outcomes & Execution: Own retention, adoption, and customer health metrics for the Power & Tech portfolio. Guide CSMs in managing onboarding handoff, adoption, value realization, and ongoing engagement. Support renewal strategy, identify early risk indicators, and build actionable mitigation plans.
- Operational Excellence: Ensure consistent use of playbooks, success plans, QBRs, and customer lifecycle processes. Track and report KPIs such as adoption, engagement, health scores, GRR/NRR. Use customer data to help CSMs prioritize accounts, improve experience, and drive outcomes. Support rollout of new processes, tooling, and the Customer Success Platform.
- Customer Partnership & Advocacy: Ensure CSMs embed Lens and other WoodMac products into customer workflows. Support development of success plans tied to measurable outcomes. Surface opportunities for customer advocacy, references, and success stories.
- Cross‑Functional Collaboration: Work closely with Sales on renewal and expansion for Power & Tech accounts. Collaborate with Product to share voice of customer insights. Partner with Research to ensure CSMs and customers leverage Power & Renewables content. Engage Support and Training teams to improve issue resolution and enablement.
About You
- 2–3+ years of experience leading or mentoring Customer Success Managers (or equivalent leadership within SaaS, analytics, or data‑focused teams).
- Prior experience in B2B SaaS, analytics, data products, or enterprise subscription businesses.
- Experience working with customers in power, utilities, renewables, or technology (preferred, not required).
- Strong customer‑facing skills with the ability to support escalations, coach others, and influence stakeholders.
- Good commercial instincts around retention, health, and adoption drivers.
- Comfort interpreting data to guide decisions, prioritize accounts, and coach the team.
- Strong communication, organization, and operational discipline.
- A collaborative mindset and high degree of customer empathy.
- Intellectual curiosity and interest in the evolving power and energy transition landscape.
Role Expectations
- Hybrid working model—minimum two days per week in office.
- Work across time zones as needed for customers and internal meetings.
- Consistently achieve team‑level KPIs including adoption, health, engagement, and retention.
- Actively support CS leadership in planning, forecasting, and continuous improvement initiatives.
- Role model values and contribute to a positive, inclusive team culture.
Equal Opportunities
We are an equal opportunities employer. This means we are committed to recruiting the best people regardless of race, colour, religion, age, sex, national origin, disability or protected veteran status. You can find out more about your rights under the law. If you are applying for a role and have a physical or mental disability, we will support you with your application or through the hiring process.
Senior Manager, Customer Success — Power & Tech in London employer: Wood Mackenzie Limited
Join a forward-thinking company that prioritises employee development and fosters a culture of accountability and customer empathy. With a hybrid working model and a commitment to inclusivity, we offer meaningful opportunities for growth in the dynamic Power & Tech sector, ensuring you can thrive while making a significant impact on customer success.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Manager, Customer Success — Power & Tech in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the Power & Tech space and let them know you're on the lookout for opportunities. A friendly chat can lead to valuable insights or even a referral.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their customer success strategies and think about how you can contribute to their goals. We want to see you shine!
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've led teams, improved customer outcomes, or tackled challenges in previous roles. We love hearing about your successes!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Senior Manager, Customer Success — Power & Tech in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in leading Customer Success teams, especially in the Power & Tech sectors. We want to see how your skills align with our needs!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve driven customer retention and engagement. We love numbers, so include metrics that demonstrate your impact!
Be Authentic:Let your personality shine through in your application. We value a collaborative mindset and high customer empathy, so share stories that reflect these qualities. Be yourself!
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Wood Mackenzie Limited
✨Know Your Metrics
Familiarise yourself with key performance indicators like adoption rates, customer health scores, and retention metrics. Be ready to discuss how you've used data in previous roles to drive customer success and improve outcomes.
✨Showcase Leadership Skills
Prepare examples of how you've led or mentored teams in the past. Highlight your ability to build a culture of accountability and customer empathy, as well as any specific strategies you've implemented to support team development.
✨Understand the Customer Journey
Be prepared to talk about the customer lifecycle and how you’ve managed onboarding, adoption, and renewals. Share insights on how you’ve identified early risk indicators and created actionable plans to mitigate them.
✨Collaborate Across Functions
Demonstrate your experience working with cross-functional teams, especially Sales and Product. Discuss how you’ve gathered customer feedback and collaborated to enhance customer experiences and drive engagement.
