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- Tasks: Support daily park operations and deliver excellent guest experiences.
- Company: Join a vibrant holiday park team in Deeside.
- Benefits: Optional live-in accommodation, competitive pay, and a referral programme.
- Other info: Dynamic role with opportunities for growth and teamwork.
- Why this job: Be part of a fun environment while making guests' holidays unforgettable.
- Qualifications: Experience in customer service and strong organisational skills required.
The predicted salary is between 24000 - 30000 £ per year.
We are looking for a proactive Senior Holiday Park Assistant to support the smooth day-to-day running of the park. You will help coordinate daily park activity, keep systems and stock well managed, support Health & Safety compliance, and deliver an excellent experience for guests and holiday homeowners.
Optional live-in accommodation (utilities chargeable).
Key Responsibilities- Support day-to-day park operations across accommodation, facilities and amenity blocks.
- Respond to park communications promptly and liaise with Head Office and internal departments to keep information flowing.
- Work closely with the maintenance and housekeeping supervisor priorities in line with daily bookings, updating cleaning and rota trackers.
- Maintain accurate records and systems (inventories, guest and owner notes) and follow up actions promptly.
- Order, receive and control stock (housekeeping supplies, holiday home extras, stationery), escalating issues to the Park Performance Manager.
- Support weekly planning/handovers with the Park Performance Manager and department supervisors; contribute actions and meeting points.
- Deliver great customer service to guests, owners and visitors, handling requests accurately and upholding park rules.
- Support sales presentation standards and act as a positive ambassador for the brand.
- Assist with shop stock control/deliveries and till balancing (where applicable) and provide wider admin support as needed.
- Experience in a customer-facing, operational role (hospitality, leisure, holiday parks, retail or similar).
- Strong organisation skills with confidence using spreadsheets/systems to keep records accurate and up to date.
- A practical, hands-on approach and the ability to prioritise tasks in a fast-changing environment.
- Clear communication skills and confidence liaising with multiple teams.
- A safety-first mindset and willingness to follow and support H&S procedures and training.
- Reliability, teamwork and a positive, professional attitude as a brand ambassador.
- Previous experience on Holiday Parks is preferred, but not essential.
- The ability to multitask, with great customer service skills, being self-driven with a positive and energetic approach, is ideal.
Please state if you require staff accommodation (rent free, gas & electric is payable).
Senior Holiday Park Assistant, Deeside employer: Wood Leisure Holiday Parks Ltd
Contact Detail:
Wood Leisure Holiday Parks Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Holiday Park Assistant, Deeside
✨Tip Number 1
Get to know the park! Before your interview, take a stroll around the holiday park and familiarise yourself with the facilities and amenities. This will not only help you feel more confident but also show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for guests. Be ready to share these stories during your interview to demonstrate your proactive approach.
✨Tip Number 3
Show off your organisational skills! Bring along a few ideas on how you would manage daily operations or improve systems at the park. This will highlight your strong organisation skills and practical mindset.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep the communication flowing and reinforce your enthusiasm for the position.
We think you need these skills to ace Senior Holiday Park Assistant, Deeside
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer-facing roles and operational tasks. We want to see how your skills align with the responsibilities of a Senior Holiday Park Assistant!
Show Off Your Organisation Skills: Since this role requires strong organisation, don’t forget to mention any experience you have with managing records or using spreadsheets. We love seeing candidates who can keep things running smoothly!
Highlight Your Customer Service Experience: We’re all about delivering excellent experiences for our guests, so share specific examples of how you've provided great customer service in previous roles. This will help us see your potential as a brand ambassador!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on our radar!
How to prepare for a job interview at Wood Leisure Holiday Parks Ltd
✨Know the Park Inside Out
Before your interview, take some time to research the holiday park and its operations. Familiarise yourself with the amenities, services, and any recent news or updates. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered excellent customer service. Think about specific situations where you went above and beyond for guests or resolved issues effectively. This will demonstrate your ability to handle the customer-facing aspects of the role.
✨Highlight Your Organisational Skills
Since the role requires strong organisational skills, be ready to discuss how you manage tasks and priorities. Share examples of how you've used spreadsheets or systems to keep records accurate and up to date, especially in a fast-paced environment.
✨Emphasise Teamwork and Communication
The job involves liaising with multiple teams, so be prepared to talk about your experience working collaboratively. Highlight instances where clear communication was key to achieving a goal or resolving an issue, showcasing your ability to be a positive ambassador for the brand.