Logistics & Customer Service Administrator in Walsall

As Wood Innovations goes through a period of rapid growth and development, we are recruiting for a passionate talented and motivated Logistics & Customer Service Administrator to join our team, with a proven track record of hitting sales targets, managing customer relationships and transport co-ordination. The job role is sales and dealing with goods inwards/outwards. The ideal candidate will thrive in a fast paced environment, have a professional manner, be able to work as part of a team but also on their own initiative. Reporting to the GB Operations Managers, the position will be an integral part of the organisation and the individual will be expected to bring additional knowledge and experience to aid the growth and expansion of the company.

Essential Functions & Responsibilities:

• Raising picking lists, checking off orders picked and processing delivery dockets from picked sales orders.
• Preparing the daily haulage manifest and organising the haulage schedule with freight companies.
• Receive and process customer returns to ensure returned goods are logged, inspected, and correctly allocated or quarantined.
• Monitor prepicked sample orders received from the samples office, ensuring they are promptly identified, processed, and dispatched without delay.
• Act as primary link between the warehouse and customer service teams translating order status, delays, fulfilment updates in real time.
• Monitor sales email inbox ensuring emails are dealt with in a timely manner.
• Verifying orders, including customer’s personal information and payment details.
• Ensuring that all relevant documentation is ready, on time, for handover to the haulage companies each day.
• Dealing effectively and efficiently with customers’ requests & queries. i.e., stock availability, delivery times, notification of delays etc.
• Imparting technical and product information to customers including offering alternative product choices.
• Dealing with customer queries and complaints.
• Proactive telesales function within the sales office focussing on individual and team KPI’s.
• Act as a point of contact for the sales representatives, receiving and processing orders, dealing with sample requests etc.
• Meet and greet in the office and dealing with any trade enquiries.
• Work effectively with other departments.
• General office administrative duties and any other duties that may be assigned.

Person Specification

Essential

• A minimum of 3 years relevant experience in Customer Services/Transport Co-ordination.
• Working knowledge of the Microsoft Windows and the Office packages.
• Knowledge of sales processes/order process and order fulfilment.
• Excellent communication and customer care skills (face-to face and via the telephone) and enjoy engaging with customers.
• Self-motivated and organised individual.
• Strong telephone communication skills.
• Ability to multi-task, prioritise, and manage time effectively.
• Have the ability and confidence to develop own technical product knowledge.
• Demonstrate strong administrative and communication skills, both written and verbal.
• Be friendly, helpful, with a positive attitude and be a flexible team player.
• Maths and English GCSE grade C and above.

Desirable

• Previous experience working for an importer/distribution company in a similar role and industry.
• Previous experience of using an ERP system.
• Previous experience of working with flooring products or construction products.

Benefits

• Normal Office Hours Monday – Friday 9-5.30pm
• 28 Days Holidays (including stats, Christmas & New Year Shutdown)
• Option to join a contributory stakeholder pension scheme after three month’s services.
• Cycle to work scheme.
• Free on-site parking
• Kitchen/catering facilities on site
• Full training will be given on products, processes and ERP system.