Occupational Health Administrator in Aberdeen

Wood is looking for an Occupational Health Administrator to join our wider team in Aberdeen, Scotland on a permanent, full time contract. This role follows a hybrid working pattern of 3 office based days and 2 remote working days per week.

The Occupational Health Administrator will be responsible for the workforce’s medical booking requirements, including the timely appointment recall, scheduling, and record keeping. Collaborate and support operations to achieve the highest standards of occupational health, building an exemplary occupational health reputation for Wood in the eyes of key stakeholders.

What we can offer:

• Meaningful and interesting projects delivered to leaders of industry across renewables and emerging energy sectors.
• Commitment to Diversity and Inclusion; we are an organisation actively committed to diversity and inclusion across our business.
• Competitive salary with regular salary reviews to ensure we are rewarding at the right level in line with the market.
• Flexible benefits package; inclusive of 33 days annual leave (including public holidays), generous contributory pension scheme, private medical cover, 4x base salary life insurance; all of these and more that can be adapted to suit your own.
• Commitment to continued professional development; development plans that are tailored to your individual needs and interests.
• Global connections; join experts around the world who are at the leading edge of our industry, shaping the standards of our profession.

Responsibilities:

• Proactively managing the recall, scheduling, and record keeping of medical appointments and outcomes as per policies and procedures, supporting compliance with risk assessed medical and client requirements.
• Engaging with the workforce to advise on the necessity of attending for occupational health appointments.
• Act as a focal point for stakeholders (internal and external) regarding any medical bookings queries by telephone, email, or face to face meeting, ensuring response in a timely manner.
• Works closely with Wood’s Occupational Health Provider.
• Ensuring occupational health data is diligently recorded on the appropriate Wood and OH Provider systems, and communicated to all required personnel in a timely manner.
• Liaising with internal Wood stakeholders of any identified non-compliances in occupational health requirements ahead of employee mobilisation, onshore or offshore.
• Supports the delivery of site medicals.
• Works within defined processes and procedures, escalating where they do not exist for a particular situation or where deviation has occurred.
• Development and regular maintenance of work instructions for any dedicated contracts.
• Continually monitoring and managing the process of open case management until the end stage, communicating progress and clarifying process steps required to resolve the cases.
• Produce regularly scheduled or ad-hoc reports and data as requested.
• The position must ensure that all information is handled in a secure and accurate manner, in compliance with all policies, procedures, and legislation, thus maintaining the highest standard of data protection of employees and others.
• Ensure consistent alignment to company values and behaviours.

Qualifications:

• Degree level qualification desirable but not essential, open to discussion on relevant experience.
• Occupational Health or coordination experience is desirable.
• Dedicated to achieving results.
• Understanding the importance of contractual KPIs and how this impacts any role.
• Technical proficiency with Outlook, MS Office, including Word, Excel, and PowerPoint. Experience of using Medical Certificate Management System desirable but not essential.
• Strong interpersonal and communication skills both verbally and written, and the ability to work effectively with a wide range of constituencies.
• Ability to provide accurate and efficient service under the pressure of constant deadlines.
• Ability to work across a modality of different channels (e.g. emails, Teams, phone calls) as well as different tasks.
• Proactive problem solver and ability to multitask; able to forward plan and consider different eventualities to successfully achieve the end goal.
• Uses past experiences as a prescient warning to resolve queries in a timely manner.
• Ability to find better, faster ways to achieve results through use of technology and collaboration.
• Dedicated to achieving the best results, and uses metrics to analyse own performance.
• Strong team working ethic, including proactive willingness to assist colleagues with greater workloads and in the wider team.
• Skilled in organising tasks and establishing priorities to meet deadlines and achieve results.

Personal attributes:

• Results Driven, Proactive Self-starter: Takes initiative and consistently delivers results of the highest quality, takes accountability for one’s work, has a sense of urgency, overcomes hurdles and ensures that results are delivered.
• Customer Service Orientation: Has a service orientation to internal clients, being responsive to needs, effectively managing expectations.
• An eye for detail and diligent in record keeping.
• A collaborative nature.
• Trustworthy and approachable, able to confidentially deal with sensitive data and information.
• Able and willing to roll up one’s sleeves and do what it takes to deliver results; willing to handle both routine tasks and be an agile learner taking on new responsibilities that challenge and exceed what the person has done before.
• Inquisitive nature, looks for new ways of working to maximise results. Not afraid to suggest new creative ways of doing things.
• Business Savvy: learns the core elements of the business, to understand how the organisation works to best manage occupational health needs.
• Strength of character to deal with challenging stakeholders to ensure compliance with code of conduct, and occupational health procedures.