Assistant Shop Manager - Kempston

Would you like to support Woodgreen in achieving its goal of helping people and their pets? Do you enjoy working in a busy fast-paced environment to maximise sales through high standards of customer service? Joining Woodgreen as part of our dynamic Retail team, you will help to raise funds to enable our organisation to support every pet to have a home where they are loved, well cared for, and enjoy positive relationships with their owners.

As Assistant Shop Manager at our Kempston Shop, you will work as part of our shop management team as they continue to strive for excellence. Our community-supported shop is well-stocked with a wide variety of clothes, accessories, homeware, books, and electrical goods. You can be sure that every penny spent in this shop goes towards helping vulnerable pets and struggling pet owners.

Taking full responsibility in the Shop Manager's absence, alongside your own designated tasks, our Assistant Shop Managers will:

• Maintain continual high standards of shop presentation, back of house operations, and customer service.
• Present and maintain the highest standards of shop and window merchandising and visual layout.
• Recruit, train, motivate, manage, and support the creation and development of a loyal and engaged team of volunteers.
• Ensure maximum stock availability through the processing of donations received in the shop.
• Be responsible for compliance, record keeping, and cash handling.
• Be a brand ambassador for Woodgreen to work with the local community to raise awareness and engagement for our cause.

If you have:

• Supervisory experience in a customer-facing role
• A commercial and adaptable outlook to new ideas
• A passion for sustainability
• A compassionate approach to developing your team
• An ambitious and enthusiastic attitude
• A results-driven focus to ensure the right outcome for your shop
• Adaptability in changing situations and the ability to work effectively independently

We would love to hear from you!

With a salary of £9,318.40 per annum for our 14-hour a week role and £10,649.60 per annum for our 16-hour a week position (equivalent to £12.80 per hour), our opportunities have a working pattern of either 14 hours a week working on a Tuesday, Friday, and Sunday or 16 hours a week working on Monday and Wednesday on week 1 and Monday and Saturday on week 2.

It is important to note that as Woodgreen Charity Shops are open 7 days a week, there may be the opportunity, from time to time, to provide cover to support holiday or absences for your Shop Management team or area should you wish to do so.

This competitive salary will be complemented by:

• Pro rata equivalent of 36 days annual leave per year (inclusive of bank holidays) rising by 1 day each year to a maximum of 40 days after five years
• Up to 8% employer pension contributions
• Support towards healthcare costs (cash plan)
• Employee wellbeing package to include free access to Headspace
• Life assurance (4x salary)
• Enhanced parental leave (subject to qualifying period)
• Benefits hub – exclusive discounts on popular brands
• 25% discount in our charity shops

Due to the nature of this role, there will be an element of manual handling and physical activity involved. You may also be required to work alone from time to time. For this reason, we are unable to accept applications from anyone under the age of 18.

Please note that this role is subject to a range of pre-employment checks to include an enhanced DBS check. You will also need to have existing Right to Work in the UK to apply for this opportunity as we are unable to provide visa sponsorship.

Woodgreen is committed to making our recruitment processes accessible to all and, as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team and we will do our best to put any reasonable adjustments in place.

Early application is encouraged as this position may close sooner than the stated deadline if a suitable candidate is found. Interviews may commence prior to the closing date.

Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.