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- Tasks: Support our mission by maximising sales and providing top-notch customer service.
- Company: Join Woodgreen, a charity dedicated to helping pets and their owners.
- Benefits: Enjoy competitive pay, generous leave, and exclusive discounts.
- Other info: Exciting opportunity to work in a dynamic environment with career growth potential.
- Why this job: Make a real difference for vulnerable pets while gaining valuable retail experience.
- Qualifications: Supervisory experience in customer service and a passion for sustainability.
The predicted salary is between 9791 - 9791 £ per year.
Would you like to support Woodgreen in achieving its goal of helping people and their pets? Do you enjoy working in a busy fast-paced environment to maximise sales through high standards of customer service? Joining Woodgreen as part of our dynamic Retail team, you will help to raise funds to enable our organisation to support every pet to have a home where they are loved, well cared for, and enjoy positive relationships with their owners.
As Assistant Shop Manager at our Kempston Shop, you will work as part of our shop management team as they continue to strive for excellence. Our community-supported shop is well-stocked with a wide variety of clothes, accessories, homeware, books, and electrical goods. You can be sure that every penny spent in this shop goes towards helping vulnerable pets and struggling pet owners.
Taking full responsibility in the Shop Manager's absence, alongside your own designated tasks you will:
- Maintain continual high standards of shop presentation, back of house operations, and customer service.
- Present and maintain the highest standards of shop and window merchandising and visual layout.
- Recruit, train, motivate, manage, and support the creation and development of a loyal and engaged team of volunteers.
- Ensure maximum stock availability through the processing of donations received in the shop.
- Be responsible for compliance, record keeping, and cash handling.
- Be a brand ambassador for Woodgreen to work with the local community to raise awareness and engagement for our cause.
If you have:
- Supervisory experience in a customer-facing role
- A commercial and adaptable outlook to new ideas
- A passion for sustainability
- A compassionate approach to developing your team
- An ambitious and enthusiastic attitude
- A results-driven focus to ensure the right outcome for your shop
- Adaptability in changing situations and the ability to work effectively independently
We would love to hear from you! This opportunity has a working pattern of 14 hours a week working on a Tuesday, Friday, and Sunday. The salary for this position is £9,791.60 per annum (equivalent to £13.45 per hour). It is important to note that as Woodgreen Charity Shops are open 7 days a week, there may be the opportunity, from time to time, to provide cover to support holiday or absences for your Shop Management team or area should you wish to do so.
This competitive salary will be complemented by:
- Pro rata equivalent of 36 days annual leave per year (inclusive of bank holidays) rising by 1 day each year to a maximum of 40 days after five years
- Up to 8% employer pension contributions
- Support towards healthcare costs (cash plan)
- Employee wellbeing package to include free access to Headspace
- Life assurance (4x salary)
- Enhanced parental leave (subject to qualifying period)
- Benefits hub – exclusive discounts on popular brands
- 25% discount in our charity shops
Due to the nature of this role, there will be an element of manual handling and physical activity involved. You may also be required to work alone from time to time. For this reason, we are unable to accept applications from anyone under the age of 18.
Please note that this role is subject to a range of pre-employment checks to include an enhanced DBS check. You will also need to have existing Right to Work in the UK to apply for this opportunity as we are unable to provide visa sponsorship.
Woodgreen is committed to making our recruitment processes accessible to all and, as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team and we will do our best to put any reasonable adjustments in place.
Early application is encouraged as this position may close sooner than the stated deadline if a suitable candidate is found. Interviews may commence prior to the closing date.
Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.
Assistant Shop Manager - Kempston in Kempston Hardwick employer: Wood Green
Contact Detail:
Wood Green Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Shop Manager - Kempston in Kempston Hardwick
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Woodgreen and its mission. Understanding their goals will help you connect your experience with what they’re all about, especially when it comes to supporting pets and their owners.
✨Tip Number 2
Show off your customer service skills! In your interview, share specific examples of how you've maximised sales through excellent customer service. This is key for the Assistant Shop Manager role, so make sure we see your passion for helping customers.
✨Tip Number 3
Be ready to talk teamwork! Since you'll be managing volunteers, highlight your experience in recruiting and training teams. We want to hear how you’ve motivated others and created a positive environment in previous roles.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared about the shop or the team. This shows your enthusiasm and helps us see that you’re genuinely interested in being part of the Woodgreen family.
We think you need these skills to ace Assistant Shop Manager - Kempston in Kempston Hardwick
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for helping pets and people shine through. We want to see that you genuinely care about our mission at Woodgreen and how you can contribute to it.
Tailor Your Experience: Make sure to highlight any supervisory or customer service experience you've got. We love seeing how your past roles have prepared you for the fast-paced environment of our shop, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. This helps us get a quick understanding of what you bring to the table.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team there.
How to prepare for a job interview at Wood Green
✨Know Your Stuff
Before the interview, make sure you understand Woodgreen's mission and values. Familiarise yourself with their work in helping pets and owners, especially since they’re featured in 'The Dog House'. This will show your genuine interest and commitment to their cause.
✨Showcase Your Experience
Be ready to discuss your supervisory experience in customer-facing roles. Think of specific examples where you've motivated a team or improved customer service. Highlight how these experiences can translate into maintaining high standards in the shop.
✨Demonstrate Your Passion
Express your passion for sustainability and community engagement. Share any relevant experiences that showcase your compassionate approach to developing teams and how you’ve contributed to similar causes in the past.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the shop's community initiatives or how they support their volunteers. It shows you're engaged and thinking about how you can contribute to their goals.