At a Glance
- Tasks: Lead a dynamic retail team to maximise sales and support pets in need.
- Company: Join Woodgreen, a charity making a real difference for pets and their owners.
- Benefits: Enjoy 36 days annual leave, competitive salary, and exclusive discounts.
- Other info: Flexible working hours in a vibrant community-focused environment.
- Why this job: Be part of an award-winning charity and help create loving homes for pets.
- Qualifications: Experience in retail management and a passion for customer service.
The predicted salary is between 27300 - 27300 £ per year.
Would you like to support Woodgreen in achieving its goal of helping people and their pets?
Do you enjoy working in a busy fast paced environment to maximise sales through high standards of customer service?
Joining Woodgreen as part of our dynamic Retail team you will help to raise funds to enable our organisation to support every pet to have a home where they are loved, well cared for and enjoy positive relationships with their owners.
You will be coming into the organisation at an exciting time, – did we mention we’re proud to be the set for the award-winning Channel 4 show 'The Dog House'?
Our Aylesburycharity shop carriesan excellent variety of books, digital and electronic items as well as a fantastic selection of ladieswear.
In this community supported store our successful candidate will create an engaged and driven team as theycontinue to strive for excellence and maximise sales and net contribution in theshop.
With a knowledge and understanding of how to reach and exceed your sales targets theircommercial flair will enable themto analyse sales data and KPI’s in order to achieve theshops key targets to maximise revenue and income for our charity.
This is a great opportunity to play a vital role in raising the funds to help us to continue to support pets and their people by building and working in an inclusive environment alongside a great team of volunteers.
Working with pre-loved donated goods you will be responsible for the day-to-day management of our shop with your primary responsibility being to ensure that it runs smoothly across all seven days of the week.
You will lead your team to success and maximise shop profit and achieve agreed sales targets by;
- Ensuring maximum stock availability through the effective generation, sourcing and processing of high quality stock.
- Maintaining continual high standards of shop presentation, shop and window merchandising, visual layout, back of house operations and customer service.
- Recruit, train, motivate, manage and support the creation and development of a loyal and engaged team of volunteers.
- Ensuring that all financial, cash handling, health and safety and security policies and procedures are adhered to.
- Managing and training your Assistant Shop Manager to be able to effectively deputise for you in your absence.
- Being a brand ambassador for Woodgreen to work with the local community to raise awareness and engagement for our cause.
If you have a personable, hands-on commitment to achieving the highest retail standards and are driven, focussed and confident working with people from different backgrounds we would love to hear from you!
This is a full time, permanent position with a salary of £27,300per annum. A flexible approach to working will be required as the shop is open seven days per week.
- This competitive salary will be complemented by;
- 36 days annual leave per year (inclusive of bank holidays) rising by 1 day each year to a maximum of 40 days after five years
- Up to 8% employer pension contributions
- Support towards healthcare costs (cashplan)
- Employee wellbeing package to include free access to Headspace
- Life assurance (4x salary)
- Enhanced parental leave (subject to qualifying period)
- Benefits hub – exclusive discounts on popular brands
- 25% discount in our charity shops
Due to the nature of this role there will be an element of manual handling and physical activity involved.
You may also be required to work alone from time to time.
For this reason we are unable to accept applications from anyone under the age of 18.
Early application is encouraged as this position may close sooner than the stated deadline if a suitable candidate is found. Interviews may commence prior to the closing date.
Please note that this role is subject to a range of pre-employment checks to include a DBS check.
You will also need to have existing Right to Work in the UK to apply for this opportunity as we are unable to provide visa sponsorship.
Woodgreen is committed to making our recruitment processes accessible to all and, as part of this, we are flexible in the ways we give and receive information.
If you would like to apply using a different format, please contact the Recruitment Team and we will do our best to put any reasonable adjustments in place.
Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm.
We expect all employees and volunteers to share this commitment.
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Shop Manager - Aylesbury employer: Wood Green
Woodgreen Royston is an exceptional employer that values its team members and fosters a supportive work culture. As a Charity Shop Manager, you will enjoy a competitive benefits package, opportunities for personal growth through volunteer training, and the satisfaction of making a positive impact in the community. Join us in a vibrant environment where your leadership can shine and contribute to meaningful change.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager - Aylesbury
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Wood Green, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Wood Green!
We think you need these skills to ace Shop Manager - Aylesbury
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Wood Green, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Wood Green and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Wood Green that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Wood Green
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
