At a Glance
- Tasks: Join our team to ensure smooth patient registration and support vital hospital operations.
- Company: Wood County Hospital, where every team member makes a difference.
- Benefits: Full-time hours with opportunities for growth and development.
- Other info: Dynamic role with a focus on teamwork and patient care.
- Why this job: Be part of a caring environment that values your contributions and supports your career.
- Qualifications: High School Diploma or GED; no prior experience required.
The predicted salary is between 30078 - 36762 £ per year.
Elevate your career at Wood County Hospital, where you're not just a number – you're a vital part of a team making a real difference. The Registration Representative ensures accurate, compliant patient registration and supports efficient admissions, documentation, and billing through precise data collection, clear communication, and consistent professional service. The Registration Representative is an onsite position.
Essential Functions
- Collects accurate demographic, insurance, physician, and consent information while ensuring all required documentation—such as ABNs and advanced directives is properly obtained and recorded.
- Processes patient registration materials by scanning insurance documents, preparing identification bands, completing admission charts, and entering compliant test and diagnosis data to support Medicare medical‑necessity verification.
- Communicates clearly and professionally with patients, employees, nursing supervisors, and other departments to answer questions, coordinate direct admissions, and support smooth workflow across the Revenue Cycle.
- Maintains high-quality performance by achieving a QA score of 95% or higher, revising work based on feedback, and ensuring accurate data entry such as attending physician information for result routing.
- Demonstrates professional excellence by providing equitable care to all patients and participating as an active member of the Registration team.
- Prepare, prevent, protect and respond to support our culture of safety.
- Works hours per week in accordance with offer letter or per attributes of position at transfer request. May be expected to work longer hours as necessary.
- Other duties as assigned.
Requirements
- Education: High School Diploma or GED
- License: None
- Experience: None
- Certification: None
- Preferred Education: None
- License: None
- Experience: None
- Certification: None
PHYSICAL REQUIREMENTS
- In an 8 to 12-hour workday, employee stands/walks (hours at one time): 4-6
- In an 8 to 12-hour workday, employees sit (hours at one time/hours during the day): 4-6
- Employee lifts: up to 10 lbs
- Lifting as indicated in item 3 above is performed during the workday: occasionally
- Employee uses hands for repetitive: Simple grasping: yes, Pushing/pulling: yes, Fine manipulation: yes
- Employee uses feet for repetitive movement in operating foot controls: no
- Employee must be able to: Bend: occasionally, Squat: occasionally, Kneel: occasionally, Climb: occasionally
Registration Representative / Full Time / Days in Derby employer: Wood County Hospital
At Wood County Hospital, we prioritise our employees, offering a supportive work culture where every team member plays a crucial role in enhancing patient care. As a Stock/Warehouse Clerk, you'll benefit from competitive wages, comprehensive health plans, and ample opportunities for professional growth within a state-of-the-art facility. Join us to be part of a dedicated team that values your contributions and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Registration Representative / Full Time / Days in Derby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Wood County Hospital. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Wood County Hospital before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Registration Representative / Full Time / Days in Derby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Wood County Hospital:Your cover letter is your chance to shine! Tell us why you want to work at Wood County Hospital specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Wood County Hospital!
How to prepare for a job interview at Wood County Hospital
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
