UX Lead

ABOUT WONGDOODY

We are a Human Experience Company. Human experience is not just what we do, it’s who we are — a highly collaborative collection of global experts building experiences that can help transform businesses. And because we are powered by Infosys, we have the skills and scale to build anything we can imagine, and to deliver it anywhere in the world.

Brand Engagement: we create fully integrated campaigns that live on the largest media stages.

Customer Experience: we design next-generation products, services and experiences that drive brand engagement and growth end to end.

Commerce: we believe there is no store of the future, only the consumer of the future.

ROLE SUMMARY

We are looking for a driven Experience Design Lead who thrives on solving complex challenges. You are a strategic thinker—always on the lookout for interesting insights to bring the work and thinking to the next level, and you take a holistic approach and inspire those around you to look at end-to-end human experience beyond simply a product being created. The role reports into WongDoody’s Head of Service Design EMEA. The ideal candidate for this role is a true practitioner, who is adept at engaging clients from c-suite to product owners on how design and human-centric strategic thinking can help solve their challenges. You must be comfortable with leading workshops with clients, collaborating with designers, developers and BAs, and planning and executing research. As an Experience Design Lead, you play a key role throughout the design process. We embrace change and exploration; everyone at WongDoody is committed to creating the best possible experience.

RESPONSIBILITIES

• Lead and/or support cross-functional teams (including Strategy, Product Design, Development, BA, etc.) and partners, from initial ideation to final design, to deliver top quality strategic and creative outputs on projects and accounts.
• Design and communicate effectively through diagrams, sketches, designs, and prototypes.
• Develop, advocate for, and execute the appropriate approaches or delivery methods to best address different contexts and requirements, including measuring and evaluating outcomes.
• Draw insights from data collected through quantitative and qualitative methods and effectively communicate them to the team and the wider organization to inform strategic deliverables.
• Help teams to manage and visualise outcomes, prioritise work and adhere to agreed project priorities and scope.
• Own and grow client relationships.
• Work with other leaders and stakeholders to continuously identify spaces where experience design can add value and help scope related projects and deliverables.
• Inspire the team and the client to push thinking further and to consider taking on a more daring, audacious, and innovative direction.
• Work with our own Product Design and Design Engineering teams and the Infosys teams to ensure your vision is translated into the live product.
• Contribute to the development of experience design practice tools, methodologies and applications and inspire innovative approaches and techniques.

QUALIFICATIONS

• Experience working at leading digital agencies within a senior level role.
• A strong portfolio of complex, digital experiences that demonstrates applied experience of experience design methodologies.
• Excellent communication and stakeholder management skills including being able to foster collaboration, explain rationale, align and persuade stakeholders, drive conversations, and build client relationships.
• The tendency to thrive in an action in a fast-paced, sometimes ambiguous environment.
• A solid understanding of other disciplines (such as client engagement, technology, delivery, UX, and strategy) needed to create brilliant experiences.
• A proactive, can-do attitude, sense of humour and a desire to drive the business forward.

ADDITIONAL INFORMATION

TO APPLY: For full consideration please upload a CV and links to your portfolio. WongDoody is a proud Equal Employment Opportunity employer where we are committed to creating an equitable, diverse and inclusive workspace regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity. We are intentional about creating a space which not only celebrates and embraces, but also reflects the diversity of the world we live in. Candidates from diverse backgrounds strongly encouraged to apply. All your information will be kept confidential according to EEO guidelines.

BENEFITS

• Private Medical Insurance.
• Life assurance.
• Pension.
• Income protection.
• Cycle to Work.
• Summer Hours.
• Employee Assistance Program.
• Regular team socials.
• Hybrid Working providing flexibility to work from our fabulous studio in Old Street and from home.