UX Lead in London

We’re the team behind your favourite digital products, and the platforms that power them. We make every moment magical, everywhere. Our team is made up of self-motivated, big thinkers who have a knack for solving problems and find new ways to captivate millions of customers by putting them at the heart of everything we do. Our design focus ranges from websites and mobile apps to entertainment platforms and connectivity devices. We put the user of tomorrow at the centre of everything we do, and we can’t wait to get started on what’s next.

We are looking for an outstanding UX Lead who thrives on solving complex challenges and is energised by creating products that make life simply better. You’ll be part of an agile team, leading workshops or interviews with our senior clients to help them understand their businesses and customers more deeply and to drive innovation. At WongDoody Europe, our approach to UX is lean and user‑centred. We workshop ideas and solutions with clients and internal teams and sketch out ideas. We have a fast-paced, prototype-driven workshop approach called ‘Conversation to Creation’ (C2C) in which you’ll play a key role. We run these workshops with startup founders and clients to kick off new, transformational products and distil in weeks what others would take months for. We don’t stop at concepts and prototypes — we deliver real products to customers and iterate upon them. As a UX Lead, you will play a key role throughout this process. We embrace change and exploration; everyone at WongDoody is committed to creating the best possible product.

RESPONSIBILITIES

• Oversee a key project within the studio, ensure quality of work, support the team, and establish ways of working that enable the best outcomes for WongDoody and our clients.
• Liaise with senior clients and stakeholders, take briefs, and challenge them when required to add value to the client’s business and customer experience.
• Inspire the wider team at WongDoody with your passion for the craft and knowledge of the industry.
• Create world‑class products and experiences that make people’s lives simply better.
• Gather business requirements, market research, and user needs, distilling them into actionable insights. Derive hypotheses, communicate them effectively, and test them.
• Lead your team and clients on a journey of product creation based on these insights.
• Design and communicate effectively through diagrams, sketches, designs, and prototypes.
• Work with WongDoody Europe’s leadership to help achieve company goals and improve our ways‑of‑working and client engagements.
• Conduct qualitative and quantitative user research using various methods, including managing third parties.
• Lead interdisciplinary teams of 2–5 people from initial sketches and prototypes through final design.
• Inspire and motivate an energetic and collaborative team — and let them inspire you.
• Manage and mentor designers, supporting their growth.
• Drive yourself and your team to create the best, most well‑crafted product.
• Work with development and QA teams to ensure the product is understood and contribute throughout the creation process.
• Pitch work to clients and partners; facilitate workshops with C‑suite clients.

QUALIFICATIONS

• 5+ years of experience working in leading digital teams.
• Portfolio of complex digital experiences for global brands across mobile, tablet, and web — such as large CMS sites, e‑commerce platforms, and apps. Highlight your contribution and the innovative thinking behind your solutions.
• Experience in the public sector and employee experiences is a plus.
• Ability to think at a high level about product strategy and vision (beyond “how it should look” into “what we should build”).
• Bias for action in a fast‑paced, sometimes ambiguous environment.
• Excellent communication skills: able to explain design rationale, align and persuade stakeholders, and drive conversations.
• Strong understanding of all disciplines required to create brilliant products — business, tech, delivery, marketing, and content.
• Proficiency in Figma, PPT, Keynote, Sketch, InVision.
• Experience with digital strategy, content strategy, and designing and executing user testing and research studies.
• A sense of humour!

THE PERKS

We’ll pay you to come work here, because we’re generous like that. On top of your salary, you’ll receive a whole lotta benefits to keep you healthy, secure, and balanced: medical and dental insurance, a competitive pension package, travel insurance, and flexible summer hours, to name just a few.

ABOUT US

We are WongDoody — 2000 innovators, creators, and designers across 22 studios worldwide. We create human experiences. Tell big stories for bold clients. Use design to save lives. Over the past 30 years, WongDoody has been recognised by Cannes Lions, Fast Company, EY, and more for creativity and innovation. Since our founding, we’ve won hundreds of awards in advertising, branding, experience design, and strategy — while building a culture that consistently makes us one of the “Best Places to Work.” Now part of Infosys, our culture remains open, inclusive, curious, and rooted in Creative Democracy.

We are committed to an equitable, diverse, and inclusive workplace regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status. Candidates from diverse backgrounds are strongly encouraged to apply. All candidate information is kept confidential according to EEO guidelines.