Associate User Experience Director in London

ABOUT WONGDOODY
We’re the team behind your favourite digital products, and the platforms that power them. We make every moment magical, everywhere. Our team is made up of self-motivated, big thinkers who have a knack for solving problems and find new ways to captivate millions of customers by putting them at the heart of everything we do. Our design focus ranges from websites and mobile apps to entertainment platforms and connectivity devices. We put the user of tomorrow at the centre of everything we do, and we can’t wait to get started on what’s next.

Summary
We are looking for an outstanding Associate User Experience Director who thrives on solving complex challenges and is energised by creating products that make life simply better. You’ll be part of an agile team, leading workshops or interviews with our senior clients to help them understand their businesses and customers more deeply and to drive innovation. At WongDoody Europe, our approach to UX is lean and user-centered. We workshop ideas and solutions with clients and internal teams and sketch out ideas. We have a fast-paced, prototype-driven workshop approach called ‘Conversation to Creation’ (C2C) in which you’d play a key role. We run these workshops with startup founders and clients to kick-off new, transformational products and distil in weeks what others would take months for. We don’t stop at concepts and prototypes, we deliver real products to customers and iterate upon them. As an Associate User Experience Director, you play a key role throughout this process. We embrace change and exploration; everyone at WongDoody is committed to creating the best possible product.

RESPONSIBILITIES

• Oversee a key project within the studio and ensure quality of work as well as supporting the team and establish ways of working that enable the best work for WongDoody and our clients.
• Liaising with senior clients and stakeholders, taking briefs, challenging them when required to add value to client’s business and customer’s experiences.
• Inspire the wider team at WongDoody with your passion for the craft and knowledge in the industry.
• Create world-class products and experiences that make people’s lives simply better.
• Gather business requirements, market research, and user needs, and distil them into actionable insights.
• Derive hypotheses, communicate them effectively, and test them.
• Lead your team and the client on a journey of product creation based on these insights.
• Design and communicate effectively through diagrams, sketches, designs, and prototypes.
• Work with WongDoody Europe’s leadership to help achieve the company’s goals, to improve our ways-of-working and engagements with clients.
• Conduct qualitative and quantitative user research using a variety of methods, incl. managing a third-party.
• Lead interdisciplinary teams of 2 to 5 people from initial sketches and prototypes through final design.
• Inspire and motivate an energetic and collaborative team and let them inspire you.
• Experience managing and mentoring designers, and supporting their growth.
• Drive yourself and your team to create the best, well-crafted product.
• Work with the development and QA teams to ensure the product is understood and be part of the creation of the product throughout the process.
• Pitch work to clients and partners, facilitate workshops with c-suite clients.

QUALIFICATIONS

• 5+ years of experience working at leading digital teams.
• Portfolio of complex, digital experiences for global brands across mobile, tablet, and web channels, such as large CMS sites, e-commerce, apps, etc.
• Highlight your contribution to each project, and what makes the solution you devised innovation and smart.
• Experience in the public sector and employee experiences is a plus.
• The ability to think at a high level about product strategy and vision (not just 'how it should look' but 'what we should build').
• Have a bias for action in a fast-paced, sometimes ambiguous environment.
• Excellent communication skills: being able to explain design rationale, to align and persuade stakeholders, and to drive conversations.
• A solid understanding of all the other disciplines needed to create a brilliant product, such as business, technology, delivery, marketing, and content.
• Proficiency in Figma, PPT, Keynote, Sketch, Invision.
• Experience creating a digital strategy and content strategy, and with the design and execution of user testing and research studies.
• A sense of humour!

THE PERKS

We’ll pay you to come work here, because we’re generous like that. On top of your salary, you’ll receive a whole lotta benefits to help keep you healthy, secure, and balanced. You’ll get great medical, and dental insurance, a competitive pension package, travel insurance, and flexible summer hours to name a few.

ABOUT US
We are WongDoody. 2000 innovators, creators and designers in 22 studios across the world. We create human experiences. Tell big stories for bold clients. Use design to save lives. For the past 30 years, WongDoody has been recognised as one of the most creative and innovative companies by Cannes Lions, Fast Company and EY, among others. Since our founding, we have won hundreds of global awards for advertising, branding, experience design and strategy, while building a culture that consistently makes WongDoody one of the “Best Places to Work”. We recognise that our people and our values are paramount to our success. Now an Infosys company, our culture remains the same—open, inclusive and curious—rooted in Creative Democracy formed by our founders, Tracy Wong and Patrick Doody. We’re just getting started.

WongDoody is a proud Equal Employment Opportunity employer where we are committed to creating an equitable, diverse and inclusive workspace regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We are intentional about creating a space that celebrates, embraces, and also reflects the diversity of the world we live in. Candidates from diverse backgrounds are strongly encouraged to apply.