UX Director in City of London

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We’re the team behind your favourite digital products, and the platforms that power them. We make every moment magical, everywhere. Our team is made up of self‑motivated, big thinkers who have a knack for solving problems and find new ways to captivate millions of customers by putting them at the heart of everything we do. Our design focus ranges from websites and mobile apps to entertainment platforms and connectivity devices. We put the user of tomorrow at the centre of everything we do, and we can’t wait to get started on what’s next.

Summary

As a UX Lead at WongDoody, you will be responsible for delivering best‑in‑class user experiences as part of a complex, business‑critical programme for one of our key strategic accounts. This is a scaled programme of work with a strong focus on design and build.

You’ll be a key point of contact between the client, our design team and our delivery team. You’ll build and nurture relationships with a globally distributed set of different stakeholders to understand design requirements and translate these into briefs for the team, executing these with the team reporting into you and/or working alongside you.

Your role will be to support the Design team and the PM as we navigate the complexities of digital transformation at scale. You’ll do this with skill, diplomacy and enthusiasm, bringing clarity to our internal teams, and also to our clients.

This role requires someone who has experience of leading the UX and design of onsite web design and build projects using Adobe Experience Manager (AEM). This is a key skill that we’re looking for, as we need a person who can guide the team regarding the CMS capabilities and advise the client in their planning and execution of the necessary design work.

The successful candidate will be able to demonstrate strong experience in delivering projects with a multi‑matrix approach to both technical and business go live. We are looking for an outstanding UX Lead who thrives on solving complex challenges and is energised by creating products that make life simply better.

You’ll be part of a cross‑functional team, leading workshops or interviews with our senior clients to help them understand their businesses and customers more deeply and to drive innovation.

Responsibilities

• Oversee a key strategic programme within the studio and ensure quality of work as well as supporting the team and establishing ways of working that enable the best work for WongDoody and our clients.
• Liaise with senior clients and stakeholders, taking briefs, challenging them when required to add value to client’s business and customer’s experiences.
• Inspire the wider team at WongDoody with your passion for the craft and knowledge in the industry.
• Create world‑class products and experiences that make people’s lives simply better.
• Gather business requirements, market research, and user needs, and distil them into actionable insights. Derive hypotheses, communicate them effectively, and test them.
• Lead your team and the client on a journey of product creation based on these insights.
• Design and communicate effectively through diagrams, sketches, designs, and prototypes.
• Work with WongDoody leadership to help achieve the company’s goals, to improve our ways‑of‑working and engagements with clients.
• Conduct qualitative and quantitative user research using a variety of methods, including managing a third‑party.
• Lead interdisciplinary teams from initial prototypes through to final design.
• Inspire and motivate an energetic and collaborative team and let them inspire you.
• Experience managing and mentoring designers, and supporting their growth.
• Drive yourself and your team to create the best, well‑crafted product.
• Work with the development and QA teams to ensure the product is understood and be part of the creation of the product throughout the process.
• Pitch work to clients and partners, facilitate workshops with c‑suite clients.

Qualifications

• 7+ years of experience leading digital transformation projects.
• Deep, demonstrable experience of working on large‑scale web design.
• Knowledge of enterprise CMS platforms (AEM experience is important) and the implications of designing with these functional technical boundaries in mind.
• Experience in design solutions for B2B customers, and understanding that design requirements are very different from retail.
• The ability to think at a high level about product strategy and vision (not just ‘how it should look’ but ‘what we should build’).
• Have a bias for action in a fast‑paced, sometimes ambiguous environment.
• Excellent communication skills: being able to explain design rationale, to align and persuade stakeholders, and to drive conversations.
• A solid understanding of all the other disciplines needed to create a brilliant product, such as business, technology, delivery, marketing, and content.
• Proficiency in Figma, PPT, Keynote, Sketch, Invision.
• Experience creating a digital strategy and content strategy, and with the design and execution of user testing and research studies.
• A sense of humour!

Perks

We’ll pay you to come work here, because we’re generous like that. On top of your salary, you’ll receive a whole lot of benefits to help keep you healthy, secure, and balanced. You’ll get great medical and dental insurance, a competitive pension package, travel insurance, and flexible summer hours to name a few.

About Us

We are WongDoody. 2000 innovators, creators and designers in 22 studios across the world.

We create human experiences. Tell big stories for bold clients. Use design to save lives. For the past 30 years, WongDoody has been recognised as one of the most creative and innovative companies by Cannes Lions, Fast Company and EY, among others.

Since our founding, we have won hundreds of global awards for advertising, branding, experience design and strategy, while building a culture that consistently makes WongDoody one of the “Best Places to Work”. We recognise that our people and our values are paramount to our success. Now an Infosys company, our culture remains the same—open, inclusive and curious—rooted in Creative Democracy formed by our founders, Tracy Wong and Patrick Doody.

We\’re just getting started. See how we\’re making an impact: https://www.wongdoody.com/wor