At a Glance
- Tasks: Create memorable experiences for visitors at Winchester Science Centre across various areas.
- Company: Winchester Science Centre, a fun and educational environment for families and schools.
- Benefits: Part-time hours, competitive salary, and full training provided.
- Other info: Perfect for young people seeking their first job opportunity.
- Why this job: Join a supportive team and inspire children’s love for science.
- Qualifications: No experience needed; just bring enthusiasm and a positive attitude.
The predicted salary is between 9030 - 10575 £ per year.
Hours: Part time – 16 hours a week, with the opportunity to increase hours during busy periods
Location: Winchester Science Centre, Winchester, SO21 1HZ
Work pattern: Saturday and Sunday 8:30 am – 5:30 pm with 2 x 30-minute breaks
Salary: £9,030 per annum (aged 18–20) or £10,575 per annum (aged 21+)
Contract: Permanent
Line manager: Visitor Operations Manager
Closing Date: Midday on Tuesday 30 June
We’re looking for an enthusiastic person to join our Visitor Operations team and help create great experiences for the children, families and schools who visit Winchester Science Centre.
The Role
As a Visitor Operations Assistant, you’ll work across different areas of the Centre, including admissions, the café, retail and events. No two days are the same. You’ll welcome visitors, support activities, help customers and play an important role in making every visit enjoyable, safe and memorable.
We’re looking for people with a positive attitude, a willingness to learn and a commitment to delivering great experiences for our visitors. In return, you’ll be part of a supportive team while helping Wonderseekers inspire children to develop a lifelong love of science and curiosity about the world around them. This role is designed for young people who are currently not in employment, education or training and are looking to take their first step into the workplace. No previous experience is required, and full training will be provided.
Job Description
- Creating a warm and welcoming experience for every visitor, providing friendly, helpful and informative customer service.
- Supporting admissions and ticketing by scanning tickets, welcoming visitors and sharing information about shows, activities and facilities.
- Helping in the café, preparing and serving food and drinks safely, and following food hygiene and allergen procedures.
- Working in the shop, processing sales, restocking products and helping visitors choose gifts and souvenirs.
- Supporting the set up and delivery of events, including school visits, evening activities, private hires and special programmes.
- Helping to keep public areas clean, tidy and welcoming, including exhibition spaces, the café, shop and visitor facilities.
- Responding positively to visitor questions and concerns, seeking support from a Supervisor or Duty Manager when needed.
- Following health, safety and safeguarding procedures, including emergency and evacuation processes.
- Encouraging visitors to support the charity through memberships, Gift Aid and other products and services.
- Using tills and payment systems accurately, including handling cash and card payments.
- Working across different areas of the Centre and adapting to changing visitor needs throughout the day.
- Helping with deliveries, stock replenishment and storage, ensuring products are handled safely and presented well.
- Supporting the organisation's sustainability commitments by reducing waste and recycling appropriately.
- Demonstrating reliability, professionalism and a positive attitude through good timekeeping and attendance.
- Being an active member of the team and contributing to a culture of curiosity, collaboration and inclusion.
Person Specification
- A friendly and welcoming approach with enthusiasm for helping visitors have a great experience.
- Confidence communicating with people from different backgrounds and helping them feel valued and included.
- A positive and flexible attitude, with a willingness to work across different areas including the café, shop, events and visitor welcome desk.
- Reliability and commitment to good attendance, timekeeping and contributing positively to the team.
- Ability to remain calm, helpful and professional in busy environments and follow instructions from supervisors and managers.
- Attention to detail and pride in helping maintain a clean, safe and welcoming environment.
- Willingness to learn new skills and take on new responsibilities.
- Ability to work well with others and contribute to a supportive team environment.
- Enthusiasm for creating memorable experiences for visitors.
- An interest in science, education or visitor attractions.
In addition applicants will have:
- A clean record on the Disclosure and Barring Service.
Visitor Operations Assistant in Winchester employer: Wonderseekers
At Winchester Science Centre, we pride ourselves on being an excellent employer that fosters a supportive and inclusive work culture. As a Visitor Operations Assistant, you'll not only gain valuable experience in customer service and teamwork but also have the opportunity to inspire young minds in a vibrant environment dedicated to science and education. With comprehensive training provided and the chance to grow within our team, you’ll be part of a mission that ignites curiosity and passion for learning in every visitor.
StudySmarter Expert Advice🤫
We think this is how you could land Visitor Operations Assistant in Winchester
✨Tip Number 1
Get to know the Winchester Science Centre! Familiarise yourself with their exhibits, events, and overall vibe. This way, when you chat with the team or during interviews, you can show off your enthusiasm and knowledge about what they do.
✨Tip Number 2
Practice your people skills! Since this role is all about creating great experiences for visitors, try role-playing with friends or family. Work on being friendly, approachable, and informative – it’ll help you shine during any interactions.
✨Tip Number 3
Don’t be shy about reaching out! If you have questions about the role or the application process, drop us a message through our website. We’re here to help and want to make sure you feel confident in your application.
✨Tip Number 4
Show your flexibility! The job requires working across different areas, so highlight any past experiences where you’ve adapted to new tasks or environments. It’ll demonstrate your willingness to learn and contribute to the team!
We think you need these skills to ace Visitor Operations Assistant in Winchester
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for helping visitors and creating memorable experiences.
Tailor Your Application:Make sure to read the job description carefully and highlight how your skills and attitude match what we’re looking for. Mention any relevant experiences, even if they’re from school or volunteering!
Keep It Clear and Concise:We appreciate a well-structured application. Use clear language and keep your sentences short and to the point. This makes it easier for us to see why you’d be a great fit for the Visitor Operations team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Wonderseekers
✨Know the Role Inside Out
Before your interview, make sure you understand what a Visitor Operations Assistant does. Familiarise yourself with the tasks mentioned in the job description, like supporting admissions and helping in the café. This will show your enthusiasm and readiness to jump right in!
✨Show Off Your People Skills
Since this role is all about creating great experiences for visitors, be prepared to share examples of how you've helped others in the past. Whether it's through volunteering or just being a friendly face, demonstrating your ability to connect with people will set you apart.
✨Emphasise Your Willingness to Learn
The job doesn't require previous experience, so highlight your eagerness to learn new skills. Talk about any instances where you've quickly picked up new tasks or adapted to changes, as this shows you're ready to take on the challenges of the role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture or how they support staff development. This not only shows your interest in the position but also helps you gauge if it’s the right fit for you.
