Specialist Account Manager

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Direct message the job poster from Wonderpack.eco

Executive Leader | Managing Director | Creating Shared Value | Passionate about Corporate Social Responsibility

Wanted: A Client-First Leader to Champion Success at Wonderpack.eco
Join us in Nottingham as our new Specialist Account Manager

Hey there, service-led, solutions-focused go-getter!

Are you the kind of person who puts client success at the centre of everything you do? Do you thrive on building trust, solving problems, and ensuring operations deliver exactly what was promised, if not more?

If you’re ready to play a key role in delivering exceptional client experiences, we’d love to hear from you.

Who we are

At Wonderpack.eco, we’re not just another logistics company, we’re on a mission to transform e-commerce fulfilment into something thoughtful, people-centered, and planet-friendly. We\’re growing fast, but we’re doing it the right way, with people and the planet at the centre of every decision.

Our Nottingham site is a vital part of our operation and we’re looking for someone brilliant to help lead a key new client relationship and keep things running at the highest standard. That’s where you come in!

The Gig

As our Specialist Account Manager , you’ll be the operational heartbeat of one of our most exciting client relationships. From their first day with us, through to every pick, pack and ship, you’ll make sure our promises become reality.

You’ll be their go-to person. Their problem-solver. Their trusted voice inside our business.

Your responsibilities will include:

1. Leading the ongoing management of a key new client in our Nottingham operations
2. Ensuring smooth daily fulfilment that aligns with client expectations
3. Acting as the first point of contact for operational challenges and resolving them with pace and care
4. Keeping warehouse processes aligned to client needs, now and as they evolve
5. Training and supporting the team to deliver consistently high service
6. Communicating performance insights clearly and regularly

What we’re looking for

You\’ll thrive in this role if you:

• Are brilliant at managing clients, building trust, and keeping service levels high
• Know how to train, motivate, and support teams to do their best work
• Love improving processes and spotting ways to work smarter
• Have solid experience in logistics, warehouse operations, or 3PL, and know how to make things happen on the ground
• Are based in or near Nottingham and want to grow your career with a values-driven business
• Feel comfortable juggling strategy and detail, client care and operational performance

What Makes This Opportunity Special

• You’ll work with a standout client and play a key role in shaping their success
• You’ll be based in Nottingham, with hands-on responsibility
• You’ll join a business that puts people first, believes in kindness, and is always looking to improve
• You’ll be part of a growing, purpose-led company where your ideas and initiative really count

The Nitty-Gritty

Location: Nottingham (on-site role). You may be required to travel occasionally to other sites or client locations for meetings, training, or operational planning.

Salary: Competitive (let’s talk)

Hours: Full-time, 40 hours per week

Holiday: 28 days including Bank Holidays

Career Growth: You’ll be a key part of our journey as we scale

How to Apply

If you’re reading this and thinking, this sounds like me, we want to hear from you!

Send your application to by 29th of March with the subject line: Specialist Account Manager – Nottingham

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Transportation, Logistics, Supply Chain and Storage

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