Client Support Coordinator in Shoreham-by-Sea

Wonderpack.eco delivers best-in-class, user-first Third Party Logistics services, driven by founders with over 30 years of experience in e-commerce and logistics. Committed to sustainable operations, partnering with brilliant brands, we\’re transforming fulfilment into something thoughtful, people-first and planet-kind.. With a focus on creating exceptional customer experiences, we collaborate closely with our partners to offer thoughtful fulfilment services that align with their brand’s values.

Role Description

This is a full-time role based on site in our ECO1 warehouse in Burgess Hill. As a Client Support Coordinator, you\’ll be the first point of contact for our clients, ensuring exceptional service. This is a fast paced environment, addressing customer queries and concerns, providing excellent client support, and maintaining strong communication and collaboration within the team and with clients.

Salary starting from £26,500 based on skills and experience.

Are you ready to step up as the frontline hero of Thoughtful Fulfilment?

• Be the first point of contact for all inbound client inquiries via phone and email.
• Take end-to-end ownership of all incoming service tickets, phone inquiries, and order/stock discrepancies.
• Resolve common client queries efficiently and escalate complex issues to the appropriate internal teams.
• Champion data integrity, maintaining high data accuracy and transparent records of client communications logged within the WMS (HubSpot), and proactively flagging data errors.
• Liaise with our teams to streamline processes and ensure seamless service delivery.
• Execute tasks and workflows to consistently meet or exceed established Service Level Agreements (SLAs) and performance targets.

What are we looking for?

• Experience in Client Service or Client Support, ensuring satisfaction in effectively handling client and client interactions.
• Communication skills to relay information clearly and handle inquiries with professionalism.
• Analytical skills, with the ability to assess and address customer needs and identify solutions to enhance service quality.
• Commitment to sustainability and alignment with our values of reducing environmental impact.

Bonus points if you have experience in within a 3PL, eCommerce, or logistics environment; a familiarity with Warehouse Management Systems ; or proficiency in using technology and tools related to client service management.

At Wonderpack we believe in the power of different perspectives. We actively seek candidates from varied backgrounds, experiences, and skills to build a team that truly reflects the communities we serve. We\’re dedicated to creating an environment where everyone can thrive, ensuring fairness and equal opportunity in all our practices.