At a Glance
- Tasks: Manage client accounts, facilitate learning, and provide coaching to drive impactful results.
- Company: Join Wonderful Brilliant, a vibrant consultancy focused on people and culture.
- Benefits: Enjoy a competitive salary, generous holiday, and a personal development budget.
- Other info: Be part of a supportive team that values creativity and celebrates diversity.
- Why this job: Make a real difference in organisations while enjoying flexibility and autonomy.
- Qualifications: Proven facilitation skills and a passion for coaching; experience in leadership is a plus.
The predicted salary is between 48000 - 48000 £ per year.
Wonderful Brilliant is a People, Culture & L&D Consultancy. We partner with purpose-driven organisations who want to achieve brilliant results with their wonderful people. We love creating impact and real behaviour change and use a systems and behavioural science approach to make it happen. We’re a small but mighty team at an exciting stage of growth; scaling our impact and looking for an Account Manager, highly skilled facilitator and qualified coach, who wants to make a lasting impact on our wonderful clients.
Our Vision
We are building a world where wonderful humans, teams and whole organisations are energised. Shifting the dial towards a more human approach to life and work where businesses are set up for their people to thrive and drive brilliant results.
Our Values
- Brave: We’re fearless about providing the right solutions, not the easy ones; delivering the hard messages (kindly); innovating & delivering results.
- Sustainable: Experts in People, we deliver memorable learning that lasts. We role model kindness to ourselves, each other & the planet.
- Human: Empathetic, kind & full of energy. Our authenticity breaks the corporate mould, we celebrate and champion differences.
- Delightful: We build amazing relationships, understand clients’ needs and work hard (and smart!). We wow & delight, and the stuff we deliver is pretty great too.
The Role
You’ll own end-to-end account management for a set of clients: creating an exceptional client experience, including delivery touch points, and helping clients maximise the value and impact from working with WB. You’ll facilitate learning interventions and coach across our portfolio, from accredited programmes to one-off client sessions. Our clients include challenger brands like Wild, Smol & DASH Water; larger orgs like The Design Museum and Aurora ER; and tech companies like Cambri — so you’ll work with a wide range of organisations, from global brands to growing start-ups. This role is perfect for someone who wants to have a big impact in a start-up role, whilst maintaining a work-life fit with generous flexibility and time off.
What You’ll Do:
- Account management a.k.a delighting our clients! Own the client relationship for named accounts: build trust, manage stakeholders, and maintain a proactive comms cadence. Handover from proposal/sales into delivery. Confirm logistics and expectations ahead of sessions. Send follow-ups and ensure clients receive what they need after sessions (resources, next steps, etc.). Delight at every opportunity: anticipate needs, notice the details, and “go beyond” in the moments that matter, while staying organised, efficient and calm. Encourage strong engagement with feedback (learner and/or manager where relevant). Capture outcomes and themes that support client storytelling and renewal conversations.
- Commercially driven: Help clients see what’s possible next and support team with account growth conversations where appropriate. Support business development through a range of activity such as posting on LinkedIn, being active in communities and representing WB at networking events/conferences.
- Feed into operational improvements: improve templates, ways of working, client comms, and internal systems as we scale.
- Facilitate Institute of Leadership (IoL) accredited THRIVE programmes (in person and virtually).
- Deliver bespoke learning experiences and interventions for our clients (workshops, team sessions, offsites, etc.).
- Provide 1:1 and group coaching (stand-alone or as part of programmes).
- Build and tailor resources to client needs (drawing on existing IP and creating new where needed).
About You — Skills & Experience
- Proven facilitation skills; confident in holding a room, being challenged, and synthesising information.
- Qualified coach, accreditation with ICF or EMCC desirable (or moving towards accreditation).
- Leadership/management experience (ideally Head of Dept or equivalent).
- Credible, confident and able to build strong relationships.
- Evidence in partnering with key stakeholders across all levels of a business to support organisational and individual needs.
- Strong organisation and attention to detail (able to own the end-to-end client journey).
- Tech-comfortable (Google Suite, Zoom, Miro, Menti, MailerLite — training provided).
- Learning design skills with a deep understanding of adult learning principles (desirable but we can teach you these!).
- Comfortable with the pace and ambiguity of start-up life.
- Ideally: experience in People Ops / HR / L&D.
Desired Attributes
- Self-starter with initiative and independence.
- Collaborative; we co-create as a team.
- Positive, energetic and excited by our mission.
- Values-aligned; brave enough to challenge and improve; obsessive about delighting our clients.
- Comfortable with ambiguity and creative problem-solving.
- A psychometric accreditation (INSIGHTS, Strengths, DISC).
What You’ll Get
- Salary: £48,000 pro rata (£60,000 FTE), depending on experience, for 32 hours per week (0.8 FTE).
- Development: Free place on our THRIVE programme in Year 1 (including Insights, Coaching & IoL accreditation). From Year 2: £1,000 annual personal development budget.
- Flexibility & Autonomy: Hybrid role (home working + some London-based facilitation + team co-working in SE London). Hours can flex as long as client needs are met.
- Holiday: 32 days pro rata from 40 days FTE, equivalent to 8 weeks (this includes public holidays).
- Pension: 3% employer contribution (statutory), with commitment to review annually as we grow — aiming to increase to 5% as the business scales.
- Team Away Days: Creative, challenging and fun, always somewhere inspiring (often with a spa/hotel stay).
- Impact: The chance to shape something truly special and see the difference you make in leaders, teams and organisations.
Application Process
Applications close: 11th September at midday. Shortlisted candidates will interview in London, in-person, on the 28th September. Questions? Email hello@wonderful-brilliant.com
We would love to talk to individuals interested about the role, however, in August this won’t be possible as we are both mums to young(ish) kids who are off on the summer holidays and we value spending this time with them! We are human, and we celebrate differences. We warmly welcome applications from people of all backgrounds, identities and experiences — especially those underrepresented in leadership and coaching. If you need adjustments to apply or interview, just let us know. Join us in our mission to enable wonderful and complex human beings to be totally brilliant!
Account Manager, Facilitator and Coach employer: Wonderful Brilliant
Wonderful Brilliant is an exceptional employer that prioritises the growth and well-being of its team members while making a meaningful impact on clients. With a flexible hybrid work model, generous holiday allowance, and a commitment to personal development, employees thrive in a supportive and innovative culture that champions kindness and collaboration. Join us in shaping a more human approach to work and experience the joy of delighting clients as you grow alongside a passionate team in vibrant South East London.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager, Facilitator and Coach
✨Join HR Networks
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Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Wonderful Brilliant!
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✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Wonderful Brilliant.
We think you need these skills to ace Account Manager, Facilitator and Coach
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Wonderful Brilliant. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Wonderful Brilliant and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Wonderful Brilliant. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Wonderful Brilliant's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Wonderful Brilliant
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Wonderful Brilliant.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Wonderful Brilliant will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Wonderful Brilliant and how you would contribute to adapting HR strategies.
