At a Glance
- Tasks: Oversee corporate-operated kiosks, ensuring success through training and performance improvements.
- Company: Join the Wonderfield Group, part of Zensho Holdings, a leader in global food service.
- Benefits: Enjoy hybrid working, career growth opportunities, and discounts on dining and wellness services.
- Other info: Dynamic role with excellent support for your physical, mental, and financial wellbeing.
- Why this job: Make a real impact in food retail while contributing to sustainability initiatives.
- Qualifications: Experience in food retail operations and strong coaching skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Operations Support Manager South
Location: Aldgate, Greater London, GB, EC3M 4
Contract: Full Time
Salary: £41,200
Contracted Hours: 40
Job Description
Operations Support Manager - South
Wonderfield Operations - Head Office
Serving authentic, high-quality Asian cuisine across the UK, Ireland, and Europe.
About Wonderfield Group
Welcome to Wonderfield Group, a dynamic leader in the food industry, serving authentic, high-quality Asian cuisine across the UK, Ireland, and Europe. As part of the global Zensho Holdings Group, we blend the strength of an international organization with the agility of a fast-growing business. Our beloved brands, including YO!, Panku, Taiko Foods, and Bento, delight millions of customers through restaurants, retail kiosks, supermarket partnerships, and food manufacturing.
From our iconic YO! restaurants and Panku retail kiosks to our award-winning Taiko Foods manufacturing, we are passionate about creating fresh sushi, poke, bento, street food, and Asian-inspired meals that our customers adore. With operations expanding across Europe, including Germany, France, Belgium, the Netherlands, Spain, Portugal, Denmark, and Poland, we are committed to investing in innovation, our people, and our brands. Join us on this exciting journey of growth!
About You
Are you an experienced and proactive operations professional? We are looking for someone like you to provide effective support across our southern estate. You should be highly organized, commercially aware, and confident in collaborating with multiple stakeholders to maintain operational standards and deliver business priorities.
With a background in fast-paced retail, hospitality, food service, or multi-site environments, you will have a strong grasp of operational processes and customer service. Your ability to analyze performance data, identify areas for improvement, and support teams in implementing practical solutions will be key to your success.
As a strong communicator, you will build positive relationships with colleagues, franchise partners, and internal stakeholders. You should be comfortable working independently, managing competing priorities, and providing hands‑on support when needed. A full UK driving license and flexibility to travel across the South are essential.
What You'll Be Doing
- Providing day-to-day operational support across the Southern region, collaborating closely with Regional Managers, franchise partners, and internal teams.
- Supporting the delivery of operational standards, processes, and business initiatives, ensuring that requirements are understood and implemented consistently.
- Analyzing operational and commercial performance data to identify trends, opportunities, and areas needing further support or action.
- Assisting with the coordination and implementation of regional projects, new initiatives, and operational improvements.
- Acting as a key point of contact for operational queries and providing hands‑on support as needed.
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Operations Support Manager South employer: Wonderfield Group
Wonderfield Group is an exceptional employer, offering a dynamic and collaborative work culture that thrives on innovation and growth. As a Tax Manager, you will have the opportunity to engage with senior stakeholders and gain invaluable experience across multiple European markets, all while enjoying a fantastic hybrid working environment that promotes work-life balance and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Manager South
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Wonderfield Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Wonderfield Group
Don't be shy about reaching out to Wonderfield Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Support Manager South
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Wonderfield Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Wonderfield Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
