At a Glance
- Tasks: Lead and expand training for our sushi franchise network, ensuring exceptional food and customer experience.
- Company: Join the Wonderfield Group, part of Zensho Holdings, a global leader in food service.
- Benefits: Competitive salary, car allowance, and opportunities for professional growth.
- Other info: Dynamic role with travel across the Central Region and excellent career advancement potential.
- Why this job: Make a real impact by shaping the success of our teams and enhancing customer satisfaction.
- Qualifications: Experience in training, coaching, and a passion for food safety and quality.
The predicted salary is between 35000 - 38000 £ per year.
The Wonderfield Group has recently been purchased by Zensho Holdings, the leading food service company in Japan with a market cap of $5.5b and whose aim is to become the world's largest food company, a position from which we can eradicate hunger and poverty from around the globe. We operate restaurants, factories, and thousands of sushi kiosks and have recently built a successful cut fruit business, Snowfruit. Combining this with the three businesses previously owned by Zensho, AFC, Sushi Circle and Sushi Take, results in annual sales of $2.5b and Ebitda in excess of $140m a year with an ambitious growth trajectory.
We’re looking for a seasoned and strategic Senior Franchisee Training Coach to lead and expand the training and development function across our dynamic and growing sushi franchise network. This includes both franchise-operated locations and corporate-run kiosks in retail settings. In this critical role, you’ll ensure our franchise partners and PAC teams are fully prepared to deliver exceptional food, flawless operations, and a consistently outstanding customer experience. From designing impactful training programs to coaching trainers and embedding brand standards, you’ll play a key role in shaping the success of our teams across the board.
Covering the whole of the Central Region, licence and vehicle required, will also have regular overnight stays. Here’s what you’ll be responsible for — and where you’ll make the biggest difference:
- As Senior Franchisee Training Coach, you’ll play a pivotal role in developing and delivering world-class training across our franchise network and corporate PAC kiosks.
- You’ll lead the onboarding of new franchise partners and PAC teams, providing structured, hands-on learning across sushi operations, food safety, team leadership, and customer experience.
- Ensuring operational readiness will be at the heart of your work—making sure every team, whether brand new or long-established, consistently upholds our food, service, and compliance standards.
- You’ll collaborate with our Learning & Development team to create and continuously improve training programs and materials, ensuring everything aligns with our evolving brand goals and operational changes.
- From supporting new openings and relaunches to delivering impactful coaching during critical trading periods, you’ll be a hands-on presence—offering guidance, support, and real-time learning on the ground.
- Mentoring will be a big part of your remit. You’ll coach and support Franchisee Training Coaches, while also helping PAC kiosk managers and their teams develop and grow.
- A strong focus on food safety and quality will run through everything you do, ensuring all products meet brand specifications, shelf-life guidelines, and hygiene standards.
- Working closely with the Head of Retail Operations, L&D, and the People Team, you’ll help identify skill gaps and underperformance, then design targeted refreshers to lift capability and confidence.
- You’ll also collaborate with Operations, Food, and Marketing to ensure training keeps pace with business priorities, menu innovation, and strategic initiatives.
- Throughout, you’ll track training outcomes and share actionable insights that help us continuously raise the bar across the network.
We're proud to offer:
StudySmarter Expert Advice🤫
We think this is how you could land Franchisee Training Coach - Central in Newport
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Wonderfield Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Wonderfield Group
Don't be shy about reaching out to Wonderfield Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Franchisee Training Coach - Central in Newport
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Wonderfield Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Wonderfield Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
